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I recently decided to come back and try the game after I recently heard it was purchased by a new company and they were starting to update it again. So I went through the processes to get logged back in. Along the way I found out that I do not remember my account name in order to manually log in. . . So I created a support ticket asking for assistance with the issue, that was 8 days ago, and not a single response. I am just curious to see if others have had such issues with customer support or I am the only one. Currently I am a little dissatisfied with the time wasted in waiting. Meanwhile I await a response, hopefully one will come.