So you've proven you care about the game... when are you going to start caring about the players?

[Hexerin 1140]

You have all these rules and codes of conduct, yet you prove on a daily basis that you have absolutely no intention of actually enforcing any of it. Reporting stuff to support is useless, as report tickets are universally ignored. There's horrifically rampant verbal abuse of others, explicit sexual/pornographic messages in public chat, blatant dethreating, outright griefing of both missions and players, etc etc etc.

The people doing this crap even taunt about it in public chat channels, because they know they won't suffer any repercussions for their actions. We have no GMs (wearing the tag doesn't make you a GM, sorry not sorry), support ignores tickets, and threads on the forum are unceremoniously censored and locked.

This touted "district phasing and matchmaking overhaul" isn't going to do a damn thing, and anyone capable of free thought knows this. It doesn't matter how good your matchmaking is, as all forms of automated systems can (and will) be exploited for player gain. The only solution to this behaviour is to mete out punishment to those who engage in it, period.

So, @MattScott. When are you going to start caring about your players? When will you hire a round-the-clock ingame moderation team, that can at a moment's notice respond to cries of distress from victims of toxic behaviour? When will you fast lane terms of service violation report tickets (with an accompanying punishment for those who abuse it, of course)?

If you choose to ignore these problems as you have consistently been showing you intend to, the game will die just like before... and it's already started as can be seen by checking readily available public data.

Incoming censure and account action for daring to speak up on this issue.

[MartisLTU 265]

#First ...
(After they fix game they will start to care about us)

[AgentWatson 85]

They're not ignoring tickets though, it's people like you who send in tickets about every little thing that pretty much congest the whole system. Seriously how many tickets have you sent in now...? Because as I recall the last time I called you out on it I remember seeing a little over a dozen tickets you've filed. I've filed 1 ticket in the entire time I've been apart of this community and I've probably gone through just as much harrassment, vulgar language as someone like you but I don't really seem to have as many issues with the support as you do.

Maybe you need to stop being so hyper-sensitive and just play the damn game like everyone else at this point. What you'd define by "care" is completely subjective. I don't really care if there are GM's in-game I never wanted their presence before and It's not something highly desirable now, I just want them to plan more events ones that preferably give us rare items for completing them, have more sales etc. Asking that a small studio like LO is going to hire a full-time moderation team is just expecting and demanding too much. There are other things on the itinerary which are more pressing right now, like making sure that the engine update goes through successful and integration with the console platforms also happens. 

[donkeygorilla 9]

19 minutes ago, Hexerin said:

@MattScottWhen will you hire a round-the-clock ingame moderation team, that can at a moment's notice respond to cries of distress from victims of toxic behaviour?

Just now, AgentWatson said:

Maybe you need to stop being so hyper-sensitive and just play the damn game like everyone else at this point.

[Deadliest 385]

bruh

at least u have a server to play on 

[AsgerLund 1271]

I feel like they care a lot about the players.

However, since they do not have unlimited funds (that's an assumption from me, yes), they have limited resources in all functions, including employed GMs, coding/development, and Support. They're moving in the right direction, and I get that a lot of people feel like it isn't happening fast enough. But swamping Support with tickets isn't going to help Support getting through the tickets any faster - they have enough on their plate as it is.

[Acornie 490]

14 minutes ago, AsgerLund said:

I feel like they care a lot about the players.

I feel uber cared about, no im not being sarcastic I swear.

Matty and Lix feels like extended family, Matt if you read this can you be my honourary uncle?

[AsgerLund 1271]

10 minutes ago, Archon said:

I feel uber cared about, no im not being sarcastic I swear.

Matty and Lix feels like extended family, Matt if you read this can you be my honourary uncle?

In my case, the years of neglect under G1 has more of a family feel to it...


...which is a lie, I had a happy childhood. But I saw the opportunity for a G1 bashing joke, and I took it!! Edited September 3, 2018 by AsgerLund

[Clandestine 390]

Maybe once they will get thru all old tickets

[Alani 475]

hexerin thread go!

[Lato 188]

1 hour ago, AgentWatson said:

They're not ignoring tickets though, it's people like you who send in tickets about every little thing that pretty much congest the whole system. 

I really like this part

[Saxtus 497]

I've sent exactly one ticket 3 months ago.
I got a reply a month ago.

I didn't like the answer, probably I won't send another one regarding the code of conduct, but it was answered and that's the important part.

[mtz 496]

2 hours ago, Hexerin said:

Reporting stuff to support is useless, as report tickets are universally ignored.

...which is why Matt Scott regularly posts updates on the status of customer support and how many tickets they've resolved or received or picked up etc...

2 hours ago, Hexerin said:

There's horrifically rampant verbal abuse of others, explicit sexual/pornographic messages in public chat, blatant dethreating, outright griefing of both missions and players, etc etc etc.

The people doing this crap even taunt about it in public chat channels, because they know they won't suffer any repercussions for their actions. We have no GMs (wearing the tag doesn't make you a GM, sorry not sorry), support ignores tickets, and threads on the forum are unceremoniously censored and locked.

You're creating a catch-22 situation here.

You're not reporting issues because supposedly the support team isn't doing anything about it.
The support team isn't doing anything because supposedly they're not looking into the issues.
They're not looking into these issues because you're not reporting them.

Do you see the flawed logic here?

2 hours ago, Hexerin said:

This touted "district phasing and matchmaking overhaul" isn't going to do a damn thing, and anyone capable of free thought knows this.

Please try to bring actual arguments that you can support with factual evidence and try not to hide behind the "anyone who disagrees is an idiot" card if you want to be treated seriously. Cheers.

2 hours ago, Hexerin said:

So, @MattScott. When are you going to start caring about your players? When will you hire a round-the-clock ingame moderation team, that can at a moment's notice respond to cries of distress from victims of toxic behaviour? When will you fast lane terms of service violation report tickets (with an accompanying punishment for those who abuse it, of course)?

1) Good job on trying to imply that the man himself is personally responsible for things you don't like.
2) You do realize that the average APB player is accusatory and confrontational, and the vast majority of complaints concerning other players boil down to "i don't like this guy" or "i think hes cheating", right?
3) I'm sincerely sorry that you're angry about LO not doing everything RIGHT NOW AT LIGHT SPEED FOR FUCK'S SAKE. They're already swamped with thousands of support tickets and they're trying to help each and every person with their issue in the game.
3.5) Why do you consider tickets about certain issues to be more important than others?
4) Pray tell, how many people would you want hired across all servers and matching all timezones so that there's always someone in every instance responding to each and every complaint by the players, no matter how slight or objectively irrelevant?
5) Since you're such a sweetheart and you've stated that

2 hours ago, Hexerin said:

all forms of automated systems can (and will) be exploited for player gain.

, then please, enlighten us all: what is stopping people from submitting their tickets as "ToS violation" to get on the fast lane?

Another defeatist and accusatory thread that ultimately does nothing but inconvenience LO by stirring up player dissatisfaction through pushing empty lines of hatred.
You could be doing something useful with your time. You could be helping new players find their way in the game. You could be understanding towards LO and think for a minute about how much work they're swamped with right now. But I suppose creating this thread took precedence over that.


  Edited September 3, 2018 by MartinPL

[VanilleKeks 737]

A certain amount of toxicity is just part of online games. Some are more sensitive than others, which is fine. It's really hard to set a straight up threshold after you ban the obvious racism and hate speech. I would however prefer if they started enforcing the anti-dethreat rule, because I feel that is objectively bad for the game.

[Nite 261]

1 hour ago, MartinPL said:

You could be helping new players find their way in the game.

The day Hexerin has enough of an attitude adjustment to start doing this is the day we know for sure that Half-Life 3's release is imminent.

[AxeTurboAgresor 268]

Shhsh,
hey
hey brother
Come here,
I ll tell you a secret
/ignore player

Edited September 3, 2018 by AxeTurboAgresor

[KnifuWaifu 499]

Want to add my 0.38 pesos but feel like OP has enough people shooting down their terrible post. So here's a cute gif;  



And I'll just use the rest of this space for a thing.

Hey @CookiePuss I saw your pics in Social a while back, thanks man, really made the place look real pretty. <3

[Keshi 436]

either u focus on the player or focus on the game(that will also satisfy some players)
I bought $20 of g1c and got 1600 instead of 2000 so i got a ticket waiting too. Idk if i gotta wait 2months to get the remaining 400g1c without compensation but i can wait. I'm kinda more interested in the UE3.5 than my remaining g1c atm

Edited September 3, 2018 by Keshi

[vsb 6171]

i don’t understand how some of these issues affect anyone tbh, i play the game to play the game not to read chat

[CookiePuss 5378]

I think with the limited support resources they have, there is no choice but to handle tickets by a priority system.
What would you like an alleged ToS violation handled in place of? Especially if its something that could just be handled by you know, /ignore.
 

[Saxtus 497]

7 hours ago, Hexerin said:

outright griefing of both missions and players

4 minutes ago, BXNNXD said:

i don’t understand how some of these issues affect anyone tbh, i play the game to play the game not to read chat

He doesn't speak only about chat.

[Helix Reloaded 102]

buddy...
if you're getting offended by people in the chat, you know you can like, not respond or look at the chat, right or ignore whoever the person is?
from reading your post, you sound like the kind of player that joins districts just for chatting, then just gets into arguments in the chat. 
i've read a lot of district chat and yeah, there's a lot of banter that goes on about, but it's nothing to get suspended over. a punishment like that should only be reserved for actual threats, not demeaning remarks.
i talk in chat a fair bit and have never had "verbal abuse" or "sexual messages" slung my way. perhaps you should take a look at the way you conduct yourself in chat or how you treat the people you talk to? anger doesn't come out of nowhere in most people.

inb4 "blaming the victim"

[CookiePuss 5378]

10 minutes ago, Helix Reloaded said:

 "sexual messages"

people ask me for nudes every time I play apb
plz ban

[Helix Reloaded 102]

4 minutes ago, CookiePuss said:

people ask me for nudes every time I play apb
plz ban

just stop being so hot dude, fuck.
btw can u send me some too

[nndrei 129]

I think you have no idea what is the maintenance of an online video game.

That Matt has risked buying this game and putting all his effort to keep our servers active, is already a pretty big fact, that they care about this video game.

If any player bothers you, there is always the / ignore command ...
Or change district.
So many options ...

 And you come here to cry.

You should be more grateful with what you have and be more respectful.