MattScott Posted July 29, 2018 Posted July 29, 2018 Hi everyone, This morning at 7am PDT one of our circuits had rolling connectivity issues which caused servers to be unavailable. That circuit is back up, but the engineers are looking at the core issue. When these types of network issues happen, we are forced to do a round of server reboots to make sure Districts and World servers can talk to each other properly. We've spent quite a bit of time patching server performance and looking at forward-facing network systems, and I believe we've made real progress there. However clearly there are still more cobwebs to clean. Personally it's frustrating to see failures in these "back of house" systems that cause downtime on a weekend like this. Tomorrow I'm going to sit with the networking team to start evaluating them one by one to see if we can reduce the possibility of this kind of downtime in the future. Thanks, Matt 9 37
Nite Posted July 29, 2018 Posted July 29, 2018 2 minutes ago, MattScott said: However clearly there are still more cobwebs to clean. Personally it's frustrating to see failures in these "back of house" systems that cause downtime on a weekend like this. Sounds like technical debt due to the previous management not keeping up with software development well enough at all Appreciate the update though, thanks 1
Snubnose Posted July 29, 2018 Posted July 29, 2018 here's hoping this won't cause more delay for future patches!
gordoIsMyName Posted July 29, 2018 Posted July 29, 2018 communicating the 'what's and why's' to the community is a solid customer service experience. thanks to you and your team for the weekend service. it does not go unappreciated!
bezzzz Posted July 29, 2018 Posted July 29, 2018 This is unbelievable, fire the whole networking team. 2
Toasted Posted July 29, 2018 Posted July 29, 2018 1 minute ago, uraputz said: communicating the 'what's and why's' to the community is a solid customer service experience. thanks to you and your team for the weekend service. it does not go unappreciated! +1, despite the annoyance of servers going down, atleast we know whats going on. Big ups to Matt and LO 1
(Xbox)MortisedGuide Posted July 29, 2018 Posted July 29, 2018 10 minutes ago, MattScott said: Hi everyone, This morning at 7am PDT one of our circuits had rolling connectivity issues which caused servers to be unavailable. That circuit is back up, but the engineers are looking at the core issue. When these types of network issues happen, we are forced to do a round of server reboots to make sure Districts and World servers can talk to each other properly. We've spent quite a bit of time patching server performance and looking at forward-facing network systems, and I believe we've made real progress there. However clearly there are still more cobwebs to clean. Personally it's frustrating to see failures in these "back of house" systems that cause downtime on a weekend like this. Tomorrow I'm going to sit with the networking team to start evaluating them one by one to see if we can reduce the possibility of this kind of downtime in the future. Thanks, Matt whoever downvoted is an pleasant fellow. G1C wouldn't give us this they wouldn't care. Matt does. 1
MattScott Posted July 29, 2018 Author Posted July 29, 2018 Just now, tries said: How long is downtime going to be? The downtime should be just long enough to reboot servers. The network is back up now. 2 1
Delete884943468320878423 Posted July 29, 2018 Posted July 29, 2018 Thanx for keeping us informed... 1
AliAdam Posted July 29, 2018 Posted July 29, 2018 3 minutes ago, MattScott said: 6 minutes ago, tries said: How long is downtime going to be? The downtime should be just long enough to reboot servers. The network is back up now. Would this possibly have an impact on what was suppose to be announced this week of new patches and new content ???
Deftonez Posted July 29, 2018 Posted July 29, 2018 (edited) nothing but obstacles you can over come! thank you for your patience and work matt, much love for you Edited July 29, 2018 by scrim error
Saxtus Posted July 29, 2018 Posted July 29, 2018 Thank you Matt for communicating with us. Even if it seems trivial, it means a lot to us.
Alencar Tattoo Posted July 29, 2018 Posted July 29, 2018 (edited) agradeço a equipe pelo desempenho e dedicação que tem com todos os clientes ... parabéns amigos preciso de ajuda , so consigo entrar no distrito financial! quando tento entrar em waterfront ou outro distrito fight club , nao entra! fica carregando por horas.... so tou jogando em financial, preciso upar minha conta oque devo fazer pra concertar isso? Edited July 29, 2018 by Alencar Tattoo
Alencar Tattoo Posted July 29, 2018 Posted July 29, 2018 8 minutes ago, Alencar Tattoo said: com todos os clientes e parabéns amigos preciso de ajuda, assim quando tento entrar em (walter front) ou outro distrito (fight club), nao entra! fica carregando por horas .... so tou jogando em (financial), preciso upar minha conta oque devo fazer pra concertar isso?
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