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Posted (edited)
59 minutes ago, Flight said:

Sorry everyone - but there's no new information yet. We'll let you know as soon as it becomes available.

 

We hear and see you, don't worry! 💕

Any news? I want to play 😫

Edited by jcerbero
Posted

Hi all,

 

I am sorry for the unexpected outage. We moved some critical services from one physical location to another. 

 

Everything appeared fine yesterday.

 

However after disconnecting the old location and turning everything off, several services hadn’t been transitioned properly causing the new servers to stop functioning properly.

 

Unfortunately several of the engineers had already been up for 24 hours and were asleep when we noticed the issue.

 

Everyone is back up and looking at it now. I’ll have a better update soon.

 

Apologies,

Matt

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Posted
3 minutes ago, MattScott said:

Hi all,

 

I am sorry for the unexpected outage. We moved some critical services from one physical location to another. 

 

Everything appeared fine yesterday.

 

However after disconnecting the old location and turning everything off, several services hadn’t been transitioned properly causing the new servers to stop functioning properly.

 

Unfortunately several of the engineers had already been up for 24 hours and were asleep when we noticed the issue.

 

Everyone is back up and looking at it now. I’ll have a better update soon.

 

Apologies,

Matt

what about the compensation for down time?

Posted
7 minutes ago, MattScott said:

Hi all,

 

I am sorry for the unexpected outage. We moved some critical services from one physical location to another. 

 

Everything appeared fine yesterday.

 

However after disconnecting the old location and turning everything off, several services hadn’t been transitioned properly causing the new servers to stop functioning properly.

 

Unfortunately several of the engineers had already been up for 24 hours and were asleep when we noticed the issue.

 

Everyone is back up and looking at it now. I’ll have a better update soon.

 

Apologies,

Matt

I'm still stuck on "Connecting to District Server....." trying to connect to Social District on Citadel (EU)

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