Majiik

Everything has been back up for a while now. We added Stripe as a payment provider!

Yes, it was removed a couple of weeks ago. Paysafecard is a good alternative for a pre-paid card.

The console versions of the Armas marketplace aren't available outside of the game. The "Character Name Change" product is available on the console store though, it's on the bottom row of the "Featured" section.

The additional $1.00 would be due to your local sales tax rate, typically VAT for EU players. There is a box which provides this information on the right side of the screen where you took the screenshot. We did make some configuration changes last week where we’re required to collect sales tax now under Little Orbit where previously Reloaded Games did not, so that is likely why the price appears to have changed.

I try to avoid making absolute statements as there are others which make these kind of business decisions and plans - that said, I doubt surveys will return. They were always a nightmare for support and the providers who offered them could be shady and not reward players for completing the surveys. Amazon could come back in some way but it wouldn't be using the digital delivery integration we previously had as that seems to have been abandoned by Amazon.

Sales tax can vary based on the payment option and location. I will see if we can look into it.

We don't charge fees for any payment provider. Maybe you paid with a non-USD currency and it had to be exchanged in some way? Or there was a local sales tax like VAT included (we include that up front in the checkout options). We offer recurring FE subscriptions which use Stripe for their billing. It should work really well.

Yes, Mobile payment options were removed as part of the G1C ratio changes. We retired a number of payment providers which were previously setup under Reloaded Games that didn't make sense to transition to Little Orbit due to a variety of reasons.

Yes, Karma Koin was removed as part of the G1C ratio changes. We retired a number of payment providers which were previously setup under Reloaded Games that didn't make sense to transition to Little Orbit due to a variety of reasons.

Yes, the offer wall and survey offers were removed as part of the G1C ratio changes. We retired a number of payment providers which were previously setup under Reloaded Games that didn't make sense to transition to Little Orbit due to a variety of reasons. If you had pending transactions, they should complete as we still support handling of those payment providers on the back-end for the time being.

The forums aren't the place for this specific issue, so I'm glad you put in a support request so they can reply personally to you. On the technical side, a quick review of your transaction shows it being charged correctly for $20 USD. We then redirect to the payment provider (Paymentwall) where they converted to 17.57 EUR given your country and currency. That was paid and we reconciled the payment for the correct amount. The extra ~$7.00 USD is likely some kind of fee/charge on your bank or debit card's side as it's not reflected in the charge we made or the amount collected. The transaction date also occurred prior to the G1C ratio change date, so it's not related to those changes. We are looking into refactoring our credit card options soon to be better as we have had complaints about Paymentwall. PayPal is a good alternative in the meantime.

We have occasionally reset the trials in the past.

The maximum for the custom amount should be $250.

It's active across both PC and consoles.

Could you take a look now? We had a bug with the legacy Commander users showing the old pricing but that should be fixed.

The login issues should be intermittent as we're performing some database maintenance in preparation for the sale today.

We're finishing up some maintenance tasks but are running a little behind. The website will hopefully be online shortly...

The patches have been applied. Give it a try to see if it helped.

There's currently no way for support to merge accounts, so that's the only response they can provide. The poll seems more to gauge interest in a feature request.

They did?

There are minor patches available for both IPBoard and our theme which promise "bug fixes". So potentially those might help with some of the editor issues. I will see about applying the patches tomorrow or later this week.

It used to be but I can't find it on the Paymentwall account at the moment. Will disable that option and ask them as well...

I saw your other post and relayed the issue to our account manager with Paymentwall. Greece should work, as it's a country option for our payment provider selections. Will disable it for the moment though given the issues you are having.

There does appear to be two sets of that product. One has the proper upgrade discount and the other does not. I've fixed both now. That probably doesn't help you much given it's only available during Valentine's but hopefully it should be fixed.

It will instantly go from blocked to active when we lift the bans tomorrow.