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Selali

CS Lead
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About Selali

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    Customer Service Manager

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  1. Hello everyone! A new patch is going up onto the Live servers for PC. This patch will be happening on Wednesday 4/17/2019. Patch will start at 9 AM UTC and will last for 2 hours. This patch includes the newly created content for our Potshot event! All of the details about this event can be found here. Thank you all!
  2. Hello everyone! A new patch is going up onto the Live servers for PC. This patch will be happening on Wednesday 4/10/2019. Patch will start at 9 AM UTC and will last for 4 hours. This patch will be activating our Easter event starting after the patch finishes and ending on 4/24/19 at 9 AM UTC. For Console, the Easter event will also begin on 4/10/19 at 9 AM UTC and end at 4/24/19 at 9 AM UTC. The Console environments will be down for approximately 2 hours for weekly maintenance at that time as well. Thank you all! *Please note we had announced a later start time for consoles but are able to release Easter at the same time as PC. Sorry for any confusion.
  3. Selali

    Retrieving Characters

    Hello, We will be reaching out to you through support to get some more information related to your issue. It will be sent to the email address on file for this forum account. Thank you, Selali
  4. Selali

    cant log in

    Hello all, Looks like we have found the error and corrected it. Please close out of APB or any other place that you could not log in and try again. Thank you for your patience, Selali
  5. Selali

    cant log in

    Hello all, Thank you all for posting and bringing this issue to our attention. We are investigating the problem right now and will let you know when we have more information. Selali
  6. Hello everyone! A new patch is going up onto the Live servers for PC. This patch will be happening on Wednesday 3/13/2019. Patch will start at 9 AM UTC and will last for 4 hours. Patch Notes: - Minor background maintenance
  7. The server issues have been resolved and the game should be live across all platforms. Thank you all, Selali
  8. Hello everyone, I just wanted to quickly come on and let you know that we are aware of the connection issues to APB across all platforms and are investigating at this time. Thank you all for your patience as we try and resolve this issue. Selali
  9. Thanks for pointing that out. Should be fixed.
  10. The website is now back up and available to be used again. Thank you all for your patience.
  11. Hello All, The update is taking longer than expected. The site will be down for a little longer and I will update this post when the site is back up. Thanks
  12. Ill chime in here as well. For me, the ability to test is about how fast I can get back in after finding something broken. The load times on 3.5 noticeably shorter. At the very best, I can go from the Launcher to in a district, in about the same time it takes to get fully logged in on the current live build.
  13. Hello all, Please remember that talking about support actions taken against your account publicly is against our Terms of Service. If you feel like your account has been falsely banned, please contact support and you can have the conversation there with one of our staff. Please do not contact support on behalf of others and please provide the full details related to your account to help to expedite the process. Thank you. Selali
  14. Hello everyone! A new patch is going up onto the Live servers for PC. This patch will be happening on Monday 1/21/2019. Patch will start at 9 AM UTC and will last for 4 hours. This patch will fix the Alienware Promotional car so that you can correctly apply mods to the vehicle.
  15. Yes, this is currently a known bug. We are working on a fix for it.
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