MattScott

Hi everyone, We are looking at this issue. Can I confirm: - This is happening regardless of region - This only happens when creating a character - It started happening recently when we ended Epidemic Thanks, Matt

Hi everyone, You can get the complete details about Autumn Assault here: https://www.gamersfirst.com/apb/news/2018/11/16/new-apb-event-autumn-assault The weapon skin change was a bit last minute, but ultimately we didn't want to ruin the exclusivity of that skin for the people that got it before. I appreciate the perspectives of those players who raised this issue on the forums. Clearly this is heavily inspired by the Butcher skin, but a bit more thematic to the event. Thanks, Matt

Hi all, Apologies. We are working on this. Thanks, Matt

Hi everyone, I'm happy to weigh in on the OP's original question. Yes - we do ban players for harassment. Yes - we do read the reports that are submitted to Support. Obviously, we're still working on our Support turn around time. It is still unacceptably high. That staff keeps growing, and we continue to train and find new ways to optimize our ability to properly research and respond to tickets. However, once we have researched the activity/chat logs for the reported player, we do reach out with warnings or other actions. Usually we go through a process of warnings that explain what they did wrong. If they continue, then we give a 1 day temp ban. Then we give a 7 day temp ban. And if they still can't seem to correct the behavior, we do a permanent ban. After slogging it out for 5 months and getting hundreds of these reports, we have also developed new tools from scratch that will allow us to respond faster to these kinds of issues. This includes a new customization review tool that allows our team to look at symbols and clothing across an account without having to manually get into the game. We are also waiting for some final dev resources to free up, so we can finish off the new /report system. TL;DR - If you are using racial slurs, hate speech, telling people they need to commit suicide or generally being a toxic, abusive, harassing player, then you are putting your account at risk. Thanks, Matt

Hi there, We aren't planning any sales. Instead, we're focusing on new content and permanently fixing ARMAS which is still in progress. Thanks, Matt

Hi everyone, We have paid attention to the reaction to how the Dailies worked with Epidemic, and we won't (hopefully) be making those mistakes in the future. Unfortunately we cannot extend the event due to other things we have planned. We did end up giving away an extra weapon skin to anyone who logged in. I am sorry to anyone who wasn't able to fully level their Epidemic rank. Thanks, Matt

Hi there, There is no attempt to hide this. I asked Error Detection to contact me privately so I could discuss the real reason he was banned. I see that you messaged me as well, but I cannot discuss another player’s account with you. Thanks, Matt

Hey there, I just had a chance to check this out our Steam page - great job! I appreciate the help. Thanks, Matt

Hi all, A couple of our staff reported this thread to me, but only I can really post an update on this subject. But it will be a couple more days for me to get updates from the team before I can do that. Thanks, Matt

Hi there, Yes. Probably cleanest if you delete the game and reinstall. If you login through Steam, you’ll have to redownload the regular version there. Or you can download the regular version from us here: https://www.gamersfirst.com/download Thanks, Matt

Hi everyone, We have escalated this to PaymentWall so they can address it. Sorry, Matt

Hi there, We have OTW locked down for internal testing. Thanks, Matt

Hi there, The APB page is only stubbed in right now. We had to release the new G1 site for different reasons, but the page will get updated going forward with more content. Thanks, Matt

Hi all, This is a little off the rails, so I’m going to lock this thread. We are not looking to hide anything or cover anything up. I encourage the banned player to message me privately so I can discuss the issue directly. Thanks, Matt

Hi everyone, Let’s calm down. It’s 2:30am in Paris, and I have a morning flight back to the US - yet here I am getting up to speed. The player has privately messaged me, and I am discussing the situation. I want everyone to know there is a lot of missing information in this post. Thanks, Matt Edit: Looks like someone else involved messaged me - not the player. I hadnt read it yet, I was just waking up. My intention wasnt to misrepresent information. I am contacting them now.

Hi there, We had some concerns during testing that with three different teams and fog, it might be difficult to determine who was on each team. In theory, it sounded good to standardize the team colors to help with this. In practice, I don’t think team confusion has been an issue, so we’ll likely do things different in the future. Thanks, Matt

Hi all, Jericho has been on mitigation since before the event due to consistent DDoS attacks that are getting past our protections. We are working to resolve the problem. Applogies, Matt

Hi there, I believe we have found the bug, and we are working on a fix. Thanks, Matt

Hi everyone, I’m going to lock this thread because it’s creating confusion. We didn’t nerf the OCA Whisper. It was a misunderstanding on the OP’s part. We take nerfing weapons (of any kind) very seriously, and we try hard to communicate the reasons for any changes in a timely fashion to the community. Thanks, Matt

Hi all, We are looking at these issues, and at the overall balance of activities. I’m hoping we can find a way to award the last weapon skin to players who logged in during the event. Thanks, Matt

Hi there, Epidemic started late, but as others have mentioned, it will go for two weeks through the 13th. The current plan is to start Gun Game next, and then roll into Christmas. I’ll be posting the exact dates as we get closer and finished testing new pieces. Thanks, Matt

Hi everyone, Lots of good feedback here for the team as we iterate more on this mode. Thanks, Matt

The art team has been alerted. Thanks for the heads up.

Hi everyone, All owners of the Keys to the City pack were awarded the new symbols. We will continue to honor the description of that pack as we release more in the future. Thanks, Matt

Hi there, Wow! This was a fun read. I love the narrative explanation, and it was great to see how your clan engaged the event. I’ve sent the thread to the dev team to digest the comments at the end. We will be doing a post mortem after the 12th to capture learnings on how we can make the next event better. Thanks, Matt