MattScott

Hi all, My team has been working hard on solutions for how to merge Nekrova properly. After the last post and the player responses, we decided to take another look at options. The largest issue is that Reloaded / Little Orbit never got any purchase records from Innova. There is no way to verify anything on the Nekrova characters, and towards the end many items were practically given away alongside widespread abuse by GMs giving players APB$, Joker Tickets. For the record, I have personally reached out to Innova to obtain these records, and they have not responded. So here is the new plan: With the exception of a handful of accounts which were boosted above the normal amount, your APB$ and JT will be coming across with your characters. For those specific accounts, the ones we are removing APB$ and JT from, we will also not be bringing over their titles. All other accounts/characters get their titles brought across. Legendaries that are from Joker Boxes will be brought across with the character they are currently on as long as they are those exact weapons. This does not include any items that are limited by a lease time. These items will also be trade locked. Created symbols, themes, songs will be brought over. For symbols, there is a very small number of primitives that are not coming across. If your custom symbol was created using one of those, then the symbol will be missing that part of the symbol. Most preset Symbols and Themes will be brought over but there are some that will not, as they are not currently available on Citadel. When it comes to ARMAS purchases, we will be redelivering all Account and Character bound items that were bought from Nekrova. We will be sending Joker Boxes to the character they were purchased on. If that character no longer exists, they will be delivered to the oldest character on the account. Any item purchased from Nekrova that has a lease time will be redelivered with the current lease time intact except for trial weapons, those will not be brought over. Unfortunately, that leaves 2 major categories of items that we wont be migrating over: The first is ARMAS items purchased through Innova. Nekrova ARMAS purchases can simply be redelievered, because of the existing purchase history. But since none of that was supplied by Innova, we can’t use this method for those purchases. The second is anything else on the character from trading with other players. We have looked at trying to handle these two cases. Aside from the legitimacy issues with purchases, the complexity of mapping each item across isn’t feasible. It is our hope to complete this migration before the launch of RIOT, so that our Nekrova players can enjoy the new content with more populated servers. Thanks, Matt EDIT: I have received a response from Innova. I am waiting to see if they will send the missing payment transaction data, so I can find a way to compensate ex-Innova players.

Hi all, We are making good progress on pushing hard to clear as many tickets as possible. As of today, there are 1,192 total tickets open (unsolved) which is 812 less than two weeks ago. There are 812 total tickets that have not been touched (contacted) which is 434 less than two weeks ago. This is significant progress. As of yesterday, Customer Support was following up on tickets from January 6th 2019. If your ticket is older than that, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks, Matt

Hi all, I realize there is quite a bit of hype around the engine upgrade. My reluctance to show screenshots is purely because we aren’t quiet done yet with some core level re-writing on multithreaded rendering, lighting, or shaders. In a community like APB, I know I’m not going to make everyone happy. There are too many artistic opinions about which era of the game looked best. So it’s important that we show off images that will actually be representative of the final product, so we can set expectations properly and make a majority of the players happy. Thanks, Matt

Beat me to it. BXNNXD is correct. Innova licensed the game and were not owned by G1. We have none of their purchasing records or history. However, we are working the best we can to bring over more items/APB$/JTs from Nekrova. It is not our intention at all to punish those players.

Hi everyone, I should have commented on this sooner. There is an active plan already in the works to remove the cooldown benefit from Premium. However I wanted to have a new benefit for Premium ready, so we can give Premium players something else to help create new value for their subscription. I’ll announce the new Premium benefit soon. Thanks, Matt

Hi all, Lots of good feedback on this thread. We are going to postpone this merge till I get better information, so we can try to migrate more items. I have reached out to Innova to get a detailed list of transactions from them. To my knowledge, no one on my team has this (although that is not saying they didn't supply it to G1 before May 2018). Thanks, Matt

Hi everyone, During this week's upcoming maintenance, we will be migrating all of the Nekrova characters to Citadel due to the shrinking population on the Nekrova world. Effective, Wednesday, March 6th, Nekrova players will need to log into Citadel for their merged characters. Unfortunately Innova gave out or steeply discounted many items before they shutdown, and we have no records of purchases with Innova. With that in mind we cannot migrate any existing inventory as those items don't match what are on Citadel. We cannot migrate any symbols, and we cannot migrate over APB$ or Joker Tickets. For the accounts coming over here is the plan: - All premium time will be unaffected and remain the same - Characters will be created from scratch using the same customizations as existing Nekrova characters - Character names will come across except where there is a conflict - Character progression will be copied across - Progression items will be awarded to the characters - Permanent account-bound Nekrova ARMAS purchases will be restored - Permanent character-bound Nekrova ARMAS purchases will be restored (if character still exists) - Any temporary weapons on the characters within the last 30 days will be restored - Joker Mystery Box purchases will be re-delivered as unopened JMBs To the players on Nekrova, I know that many players will lose items in this shift. We looked for ways to try and migrate more, but the results always created problems on Citadel. We hope this will at least give you an opportunity to pick up progression and play on more populated servers. EDIT: This has been postponed while we do more research to see if we can address some of the player complaints on our original plan. Thanks, Matt

Hi all, I have updated my original message. We have fixed the issue. All servers are live now. Thanks, Matt

Hi all, I have updated my original message. Again, I want to apologize to the players. This was an emergency maintenance situation that popped up from last night. Frustratingly, we fixed one issue and immediately ran into a second issue. This has been a bit more tricky. Unfortunately I don't have an ETA, but I will keep you posted. Thanks, Matt

Hi all, I have just posted that we are working on an issue with the Login servers that may be contributing to this issue. Thanks, Matt

Hi all, I want to give a brief update on an ongoing issue. For the last couple days we have had intermittent issues with the Login servers. There seems to be a communication issue between the various environments that prevents players from logging in and sometimes kicks players. The team is working on it. UPDATE 2/26 3:15PM PST Again, I want to apologize to the players. This was an emergency maintenance situation that popped up from last night. Frustratingly, we fixed one issue and immediately ran into a second issue. This has been a bit more tricky. Unfortunately I don't have an ETA, but I will keep you posted. UPDATE 2/26 3:35PM PST Of course as soon as I post, we fixed the issue. All servers are live now. Thanks, Matt

Hi all, I have hidden a couple of the posts. Even though some of that information is public, I don't want private information posted about former staff. Techmech, Tiggs, and the other former staff names you mentioned are all long gone. I appreciate them for their assistance in transitioning the game to us. Honestly, there wouldn't be an APB today if they hadn't helped. Thanks, Matt

Hi everyone, I haven't updated this thread in a while, and some players feel like our Support has gotten worse. So I thought I would post a raw comparison between the last update near Thanksgiving and now. In November we had the following stats: We had 2,358 total tickets open (unsolved). 1,944 of those tickets had not been touched (contacted). Here are the current Customer Support stats: We currently have 2,060 total tickets open (unsolved) which is 298 tickets better than November. 1,246 of those tickets have not been touched (contacted) which is 698 tickets better than November. I fully acknowledge that we still have players who have waited 2+ months to sort out their ticket, and that is still an unacceptable time to wait. Please know that we will continue to bring these stats down till we get response times to industry standards. A couple players asked why we haven't gone to an outsource support group, but that's not something we can do. My team has to be trained across 4-5 different systems that they use to collect data and manage accounts. All of those require high security protection, which we can't arbitrarily grant to external companies. However, we will continue to hire and train new supporters. I appreciate your patience. Thanks, Matt

Hi all, I wish you could see the tools we are working with. I realize this must appear easy, but it's quite the opposite. Bundles in bundles in uber bundles is the worst case right now. One would think that the store had some sort of rollup pricing with a discount. But it doesn't. Everything is manually priced, and there is no easy way for us to pull the contents of a bundle out into Excel. Our latest effort resulted in a spreadsheet with 70K rows that we eventually winnowed down to 9K rows. There is going to be a pass this week to get rid of the weird G1C pricing amounts that don't end in 99. But the more I dig into the code, the more I want to overhaul the whole store to be easier to maintain. Thanks, Matt

Oops. Not intentional. Thanks for the heads up.

Hi all, I believe ARMAS bundles have now been sorted out. None of them should be more than they were. Thanks, Matt

Hi there, This is in development. We have just been focusing on the engine upgrade. But the plan is to eliminate the tradelock that occurs when hardware or software updates happen if your account is secured with 2FA. Thanks, Matt

Hi there, Something like this has been discussed a lot internally. I like the idea of a test area where players can shoot targets and get more visual feedback on ranges and damage from the gun they are testing. Right now, nearly the entire team is focused on the engine upgrade, and after that we have a couple other big dev items to release. But then we might be able to take a look at the tutorial and gun training. Thanks, Matt

Hi there, While I am intrigued by the idea of more melee weapons, I think we are still too new to APB to be making this kind of change. Adding melee weapons would require a significant amount of change to the game including controls, UI, weapon balance, and even mission design. Maybe someday. But melee weapons are not in our roadmap right now. Thanks, Matt

Hi there, Our migrations attempt to move the character names, but if that name is already in use, then it has to be changed. Unfortunately, it will not be possible for us to bring over any of the unique items that were active on Nekrova. Thanks, Matt

Hi there, We definitely see the player population issue with Nekrova. This is happening soon. Thanks, Matt

Hi all, We found that spamming /cointoss to get kicked was actually negatively affecting the server, so we fixed the exploit. We are now having a discussion about if or when we should allow players to drop from matches. This was supposed to be mentioned as part of the patch notes, but we missed it. I’ll take up the GM issue internally. Thanks, Matt

Hi all, Apologies for the issues in the upgrade. We are looking at things now. BTW - I want to acknowledge all the work people put into this thread pulling comparisons. We did actually build a spreadsheet and dump all the new pricing and then apply a discount for bundles. However, there appears to be a situation with bundles in bundles that caused an issue. Also many items were manually edited with extra discounts that got missed. Thanks, Matt

Hi everyone, Fight Club can be an amazing experience in APB when everything works as intended. However, since there is no threat segregation and we allow team killing, these districts have some unique problems. Moving forward, we are requiring a minimum of rank 30 to enter Fight Club. We feel that this will help newer players avoid this area till they have more experience. We have also had some player disciplinary issues, and now it will take them longer to raise up new characters to enter these districts. As always, we will continue to monitor this change to make sure it has the intended effect. Thanks, Matt

I can appreciate your sentiment. We're just buried and all of our focus is on 3.5.