MattScott

Hi all, I want to give a brief update on an ongoing issue. For the last couple days we have had intermittent issues with the Login servers. There seems to be a communication issue between the various environments that prevents players from logging in and sometimes kicks players. The team is working on it. UPDATE 2/26 3:15PM PST Again, I want to apologize to the players. This was an emergency maintenance situation that popped up from last night. Frustratingly, we fixed one issue and immediately ran into a second issue. This has been a bit more tricky. Unfortunately I don't have an ETA, but I will keep you posted. UPDATE 2/26 3:35PM PST Of course as soon as I post, we fixed the issue. All servers are live now. Thanks, Matt

Hi all, I have hidden a couple of the posts. Even though some of that information is public, I don't want private information posted about former staff. Techmech, Tiggs, and the other former staff names you mentioned are all long gone. I appreciate them for their assistance in transitioning the game to us. Honestly, there wouldn't be an APB today if they hadn't helped. Thanks, Matt

Hi everyone, I haven't updated this thread in a while, and some players feel like our Support has gotten worse. So I thought I would post a raw comparison between the last update near Thanksgiving and now. In November we had the following stats: We had 2,358 total tickets open (unsolved). 1,944 of those tickets had not been touched (contacted). Here are the current Customer Support stats: We currently have 2,060 total tickets open (unsolved) which is 298 tickets better than November. 1,246 of those tickets have not been touched (contacted) which is 698 tickets better than November. I fully acknowledge that we still have players who have waited 2+ months to sort out their ticket, and that is still an unacceptable time to wait. Please know that we will continue to bring these stats down till we get response times to industry standards. A couple players asked why we haven't gone to an outsource support group, but that's not something we can do. My team has to be trained across 4-5 different systems that they use to collect data and manage accounts. All of those require high security protection, which we can't arbitrarily grant to external companies. However, we will continue to hire and train new supporters. I appreciate your patience. Thanks, Matt

Hi all, I wish you could see the tools we are working with. I realize this must appear easy, but it's quite the opposite. Bundles in bundles in uber bundles is the worst case right now. One would think that the store had some sort of rollup pricing with a discount. But it doesn't. Everything is manually priced, and there is no easy way for us to pull the contents of a bundle out into Excel. Our latest effort resulted in a spreadsheet with 70K rows that we eventually winnowed down to 9K rows. There is going to be a pass this week to get rid of the weird G1C pricing amounts that don't end in 99. But the more I dig into the code, the more I want to overhaul the whole store to be easier to maintain. Thanks, Matt

Oops. Not intentional. Thanks for the heads up.

Hi all, I believe ARMAS bundles have now been sorted out. None of them should be more than they were. Thanks, Matt

Hi there, This is in development. We have just been focusing on the engine upgrade. But the plan is to eliminate the tradelock that occurs when hardware or software updates happen if your account is secured with 2FA. Thanks, Matt

Hi there, Something like this has been discussed a lot internally. I like the idea of a test area where players can shoot targets and get more visual feedback on ranges and damage from the gun they are testing. Right now, nearly the entire team is focused on the engine upgrade, and after that we have a couple other big dev items to release. But then we might be able to take a look at the tutorial and gun training. Thanks, Matt

Hi there, While I am intrigued by the idea of more melee weapons, I think we are still too new to APB to be making this kind of change. Adding melee weapons would require a significant amount of change to the game including controls, UI, weapon balance, and even mission design. Maybe someday. But melee weapons are not in our roadmap right now. Thanks, Matt

Hi there, Our migrations attempt to move the character names, but if that name is already in use, then it has to be changed. Unfortunately, it will not be possible for us to bring over any of the unique items that were active on Nekrova. Thanks, Matt

Hi there, We definitely see the player population issue with Nekrova. This is happening soon. Thanks, Matt

Hi all, We found that spamming /cointoss to get kicked was actually negatively affecting the server, so we fixed the exploit. We are now having a discussion about if or when we should allow players to drop from matches. This was supposed to be mentioned as part of the patch notes, but we missed it. I’ll take up the GM issue internally. Thanks, Matt

Hi all, Apologies for the issues in the upgrade. We are looking at things now. BTW - I want to acknowledge all the work people put into this thread pulling comparisons. We did actually build a spreadsheet and dump all the new pricing and then apply a discount for bundles. However, there appears to be a situation with bundles in bundles that caused an issue. Also many items were manually edited with extra discounts that got missed. Thanks, Matt

Hi everyone, Fight Club can be an amazing experience in APB when everything works as intended. However, since there is no threat segregation and we allow team killing, these districts have some unique problems. Moving forward, we are requiring a minimum of rank 30 to enter Fight Club. We feel that this will help newer players avoid this area till they have more experience. We have also had some player disciplinary issues, and now it will take them longer to raise up new characters to enter these districts. As always, we will continue to monitor this change to make sure it has the intended effect. Thanks, Matt

I can appreciate your sentiment. We're just buried and all of our focus is on 3.5.

Lots to unpack from the comments/questions. I'll do my best to try and answer. I don't believe we have messed with Weapon Trial periods yet. But that is on the roadmap. It's also worth noting that some of the changes to ARMAS were based on simplifying pricing and information for new players. We're evaluating those options, but we wanted to take baby steps first. This re-pricing effort is a bit extreme, and it affected nearly everything in the store. I'm not going to disagree. But it's difficult to gauge when 3.5 will be stable enough to rollout. So right now RIOT is disconnected from 3.5 simply so that we have the option of turning it on. If the timelines work, then it's relatively easy to port RIOT into 3.5 and launch them together. I appreciate the kudos. I've been leading companies and actively developing software for more than 20 years, but building transparency week after week on a project this size is one of the most challenging things I have ever done. There are days where I spend all my time answering players and writing/editing blogs, posts, newsletters, tweets, or other communications to try and share where we are at. And then there are other days where I have to ignore everything because I have other more pressing matters. There are too many moving parts to always have a solid timeline that we can hit. We had intended to do the ARMAS update in January, but the scope of it took much longer than we intended. So our only choice was to just keep plugging along and have a quiet month. Given the history here, your fears are totally valid. While I'm proud of our progress, Little Orbit still hasn't delivered on anything game changing enough yet. We'll get there. Prices will change when we launch the AMOROUS store. And now the more important answers: I guess I should put my resignation in now.... (I don't honestly know who made the character.) MartinPL's version is really good! Perhaps we should have the community help us generate a nicer looking avatar. This is probably a good post for an entirely different thread. I haven't done the 23andme.com test, but as far as I understand it, I am Scottish, Irish, Dutch, Welsh, German, and a tiny amount Native American. There is no criteria. Players send us stuff they made, and so far we have been able to post most of them. Little Orbit definitely lost productivity in the office during the "Cupid Challenge" to make the avatars that GMs will be running around as during the event. We'll be paying royalties to AsgerLund in the form of Valentine's Day heart candies. Thanks, Matt

Hi everyone, I've just posted the newsletter here. And my February Blog on "Listening to the Community" is here: https://www.gamersfirst.com/apb/news/2019/2/8/listening-to-the-community Thanks, Matt

FEBRUARY 2019 Criminals are Red, Enforcers are Blue, San Paro is out of control and desperately needs you. With Valentine's day on the horizon, we wanted to show our affection to the players who continue to support and contribute to the world of APB. This update brings us a sweet treat in a revamped ARMAS, the return of our Valentine's day event and Matt's update on where the game is going. There is much to love so continue below for all the latest and greatest in APB. UP & COMING FEELING AMOROUS? WE ARE. Starting in early February, ARMAS will be transformed into the AMOROUS Marketplace. Come for the exclusive V-Day weapons and stay for a refreshed ARMAS store that has seen significant reductions in pricing on a ton of cool stuff. We have heard your feedback and took it to heart. We are thrilled to introduce a new simplified pricing model that makes it even easier to understand and gets you the gear you have been lusting over at significantly reduced prices. Here are just a few of the highlights from the updated store – Standardized pricing across the board. Everything within ARMAS has been reviewed and or updated – over 2,500 items. Due to lack of use, we are saying good bye to the 3 Day options for weapons. The majority of weapons have seen a price decrease. Of the items reduced, the price has been lowered on average by 30%. The amount of bonus Joker Mystery Boxes awarded to console players are now in sync with PC. Bundles have been updated to reflect the standardized pricing with some seeing an increase. The cost of Premium has been reduced on console by up to 20%. Dropdown menus now make navigation a breeze. SHOP ARMAS LOOKING FOR LOVE? Can you smell it? Love is in the air and our Cupid is invading San Paro. Starting soon, track down our surly cherub for a chance at swag that will make your heart swoon. Keep an eye on the APB Twitter feed for details. APB TWITTER HIGHLIGHTS COMMUNITY CREATIVITY Back again this month, we wanted to highlight one of our fans in the community. We have amazing players out there and we wanted to highlight a cool find. We thought this was particularly impressive. Keep it up. We love seeing the passion and creativity. It’s inspiring. GORDO GAMEPLAY EPISODE 3 OF APB TORQUE NEWS MARCHING FORWARD We are checking in with Matt this month on the transition to Unreal 3.5 and the progress on syncing up the PC and console versions of APB. As always, this is a great opportunity to get a sneak peek behind the curtains and see what it takes to get you the great game we all love. At the beginning of the month, Matt gave a quick update on progress. READ THE UNREAL 3.5 UPDATE Also Matt's February blog is up, and this month he talks about how listening to the community is driving changes in APB. READ THE FEBRUARY BLOG ARMAS STEALS & DEALS Check in daily to see what's new and featured in the ARMAS Marketplace. Be sure to take a look at the following gear that will make your heart race. Love-Gun Heartbreaker Casanova SHOP ARMAS

Hi Wastelanders, What's better than surviving a nuclear holocaust and wandering your way across a blasted brown landscape rife with societal collapse? Why, sharing said wanderings with someone you love, of course (or at least, someone you lust after in that we've-got-to-do-this-for-the-future-of-mankind sort of way). Starting from February 13th through February 26th, the gruesome festivities will include a special "My Bloody Valentine" mission which features a Heartbreaker item and a crafting recipe that will enable players to rip out, preserve, and gift their hearts to whomever they desire. Check out the details of the Valentine's Day 2019 event. https://www.gamersfirst.com/fallenearth/news/2019/2/8/valentines-day-2019-event Thanks, Matt

Hi everyone, There has been no official announcement that we are wiping progress. I have answered questions on this, and based on where we are there is still a possibility that the new code may end up being incompatible with the old. We do need to solve adjusting the economy to account for duping issues in the past. It would be a shame to invest this much time and energy only to see a flood of old materials enter the market from some forgotten clan vault. We will do our best to either (a) preserve progress or (b) reward loyal players with some level of progression / item bonus to help ease the transition. Thanks, Matt

Hi there, It’s still early days, but right now we are using Unity to visualize the reconstructed art assets. Thanks, Matt

Hi everyone, It's been about a month since my last post on this topic, and many players have reached out to me to ask about progress, so I'm going to take some time to do an update. I also want to talk about the SPCT and testing to help shed some light on their role and activities. At this point, we have all three platforms Xboxone, PlayStation 4, and PC on the same code base, and all three platforms are compiling. We are working through some issues with Xboxone and PlayStation 4 that will need work before we can actually run them. But the PC is up and in test. We are behind where I wanted to be. We'll do our best to catch up, but we had some technical challenges in January getting the new build up and running for testing. We had just gotten the game to run internally at the end of the year, but I seriously underestimated how much effort it would take to build an environment that SPCT could hit externally. I'm sure there was a lot of frustration on their side, week after week, when we would tell them "be ready this weekend", and then the servers weren't up. Once we finally got things sorted out, the entire SPCT had to spend hours downloading the build. Then we had more problems getting into the Action Districts due to a networking issue. We figured out a work around that let most team members in, but then the disconnects started. Right now the server is very unstable and crashes based on a number of broken things that players can trigger. Due to a number of issues, players get disconnected every 5-10 minutes. Again, I feel for the team attempting to test or explore issues when they are getting constantly kicked and have to log back in. Week #1 We have now had almost a full week of testing, and in a way the SPCT and Little Orbit are exploring this version of the game together in real time. My raw initial impression of this build is... it's a mixed bag. I have publicly stated that that I didn't think UE3.5 was going to be that big of a change. And in some cases, I was wrong. There are some significant changes to loading times, visual look and feel, and CPU/GPU usage. However there are also LOTS and LOTS of oddball bugs, crashes, and generally unexpected areas where the game behaves strangely. I'm going to try and give regular updates on our progress, so everyone can track where we are, but for now here is my best general update: Most of the code is based on the console version. That's great for engine optimizations, but generally bad for many aspects of gameplay right now. The menus, districts, weapon balance, and other areas are all based on what you can see right now on XB1 and PS4. My team will be pulling across all the PC specific pieces and updates as fast as possible, but there's a fairly big gap at the moment. There are lots of frustrating bugs (like not responding to ALT-TAB) that make the game not much fun to play. We need to slam a bunch of quality of life changes in as soon as possible, or I worry that SPCT folks are going to get very frustrated. Visually the game looks very different. Materials were updated. Textures improved. Reflections improved. Lighting changed. There are aspects of the game that I'm still hoping to adjust, and I'm sure each player will determine how much they like or dislike the new look, but I was surprised how much I liked it. Framerates seem to be more stable, but generally slower than Live. This is due to a number of unoptimized things. I'm confident that we'll actually get the game running better than Live once we apply some fixes. We are going to need to do some work on the districts themselves. Missing kiosks need to be replaced. Some elements need to be removed, and collisions will need to be thoroughly gone over. Update UE3.5 Screenshots I know some players have asked for a new round of sexy screenshots from the new engine. However given where we are, I don't think hyping this effort is the right route to take. We have time for that later. Instead, I'm going to make an exception to the NDA and allow each SPCT member to post a single bug or feature they found interesting from their experience so far - good, bad or ugly. Thanks, Matt

Hi there, Yes. We are working on it, but there have been a couple different DDoS attacks today. Thanks, Matt

Hi all, Over the last couple days, a significant amount of accounts were banned. We do not normally acknowledge or discuss these bans, because it's a toxic behavior, and I believe the community is better off without it. However, my mods have had to deal with several posts about the issue, and I also believe in being upfront with the community when there is a situation. For context, I recently posted publicly that we were tracking a number of cheats/hacks and that we were working with BattlEye to detect and block them. Over the last couple days, many accounts were finally banned as we wrap up that process. This included two groups. 1) Accounts permanently banned based on company evidence These were all researched by my team so that proper evidence could be directly collected and added to their account. I do want to thank the many players who reached out with copies of cheats, videos of evidence, and the vast amount of /reports that were collected and processed by our analytics systems. All of these things helped us identify problem areas. Overall, this wasn't a lot of players, but it was a large amount of accounts. This means that we banned all or most of the accounts owned by the player caught cheating - not just the account they cheated on. We tried to be extremely careful and diligent about how this was done, but at the time you get caught, all your accounts can be banned. Clearly this came as a surprise to some players. For the most part, we do allow players to reroll and come back. But that is not a free pass to cheat, damage the experience of other players, while you play consequence free on your main. 2) Accounts temp banned based on new BattlEye detections We have been working diligently with BE to improve their ability to detect and block the latest round of cheats. We have seen a big jump in global BE bans. Per our policy these are initially implemented as temp bans which give my staff a chance to review them to make sure we aren't mass banning innocent folks. If you feel you have been banned unfairly, please make a ticket with support at https://support.gamersfirst.com. I know Support is still behind, and we don't want to make innocent players wait unnecessarily. @Selali has temporarily assigned some resources to review incoming tickets over the next couple days to try and address these as fast as possible without negatively impacting the rest of the players who have been patiently waiting for their issue to be addressed. We will do our best. But please be patient. Finally, I understand the temptation to make the game easier by cheating, but please don't. We continue to build out our internal systems, and over time they will get better and better. While you may get away with it for a while, you open the door to losing all of your accounts. A number of very unhappy players today learned that all their progress and even real money spent on the game was lost, and they wont be able to participate in engine upgrade or any of the other new content coming. For that I am deeply sorry. Thanks, Matt

Hi there, You have my sincere apology. I can assure you that we have in fact been DDoSed nonstop since early January. This has been a very humbling experience for me. We never saw anything like this in 2018. One day right after New Year, we hit nearly 1300 concurrent. Something I hadn't seen in months. And the very next day we got hit nearly every 30 minutes with the largest attacks I've ever seen. Additionally they did something new that our previous protection couldn't block. Since then we've had the occasional 12 hour break here and there, but for the most part the attacks keep coming on Jericho. We are working with our providers to get the situation cleared up as quickly as possible. Thanks, Matt