MattScott

Hi all, I have been fairly tolerant of this thread, but I think it has gone far enough. Hopefully the participants feel that the topic was discussed enough. I’m going to go ahead and lock it now. Thanks, Matt

Hi there, We have fixed this issue. Should be working better now. Thanks, Matt

Hi all, We fixed an issue that was disconnecting players in Sector 3 and elsewhere. Things should be working better now. Let me know. Thanks, Matt

Hi there, Unfortunately you’ll have to open a support ticket at http://support.gamersfirst.com for us to help with this. Thanks, Matt

Hi there, This really shouldn’t happen. Would you mind opening a ticket at http://support.gamersfirst.com? We’ll try to take a look at your account and see what is happening. Also, I wasn’t aware we had any 15 day Premium codes active. Thanks, Matt

Hi there, Please open a ticket at http://support.gamersfirst.com and give us as many details as possible including the character name. Thanks, Matt

Hi there, We are working on this issue. Thanks, Matt

Hi there, Unfortunately there is no ability to track your issue and do proper support on the forums. Please open a ticket at http://support.gamersfirst.com and give us as many details as possible. We are doing the best we can to drive support times down. Thanks, Matt

Hi there, We are looking at this issue. Thanks, Matt

Всем привет, Если вы видите эту проблему, пожалуйста, создайте заявку на http://support.gamersfirst.com и дайте нам имя персонажа. Спасибо, Matt

Hi all, If you’re seeing this issue, please open a ticket at http://support.gamersfirst.com and give us the character name. Thanks, Matt

I have posted many times on why we couldn’t bring across all the weapons. That was never the plan. Even with the limited scope, it took months to identify and test everything we did migrate.

Hi all, The basic migration is done. G1C compensation hasn’t been done yet, and we are still looking into transferring mail with attachments. Thanks, Matt

I appreciate the testing and feedback. We are working on a number reported issues from the patch. Thanks, Matt

Hi there, We are working on a number reported issues from the patch including the shield. Thanks, Matt

Hi all, We hand delivered the first couple codes and immediately learned that the ARG skin didn't work on Secondaries, so we stopped sending codes until it can be fixed. Thanks, Matt

Please wait.

Hi all, Unfortunately, as has been my continuing experience with APB, the devil is always in the details. Our QA team turned up a significant problem late today with the migration, and I need to delay this just a little longer. At this point, once we have all the kinks sorted, we’ll notify everyone of the down time and do the merge that evening on Citadel’s off time. Thanks, Matt

Hi there, This is a frustrating bug, and it has been equally frustrating to fix. We are working on it. Thanks, Matt

Hi there, We are working with Vivox on this issue, but we have gotten mixed feedback from players on whether it is working again or not. Can you retest? Thanks, Matt

We adjusted the drop rate for xbox JMBs too. But JMB21 and JMB22 are not yet supported on console till we get an update approved.

Edit: these are not coming over in the merge because they are not available to the general public.

There was some confusion with 4Games initially, because they claimed they had sent all the data. I pointed out we have character and account data, but not financial data. This took a couple messages back and forth to clarify what I was looking for, but once I explained that I am looking for all the financial transactions for each account, they denied my request. I cannot explain why you were able to get these transactions. They told me the data does not exist and that their IT group could not restore it from a backup.

Hi all, I appreciate Cookie pointing out the actual rules, as he understands them. I’m not honestly sure if we are obligated to disclose the odds or not, but it’s the right thing to do, and I’m glad publishers are supporting this effort. I acknowledge the awkward timing of my decision with the new requirement from Microsoft and Sony. Sometimes you just can’t move fast enough. We had already launched JMB 22 with a significantly different drop rate for the New Glory to see what kind of impact it would make. We went from .5% up to .8%. Based on the reports I was given, I felt we could do better. The news on loot box requirements simply forced us to announce the change sooner than later. Thanks, Matt

You are welcome to believe what you want. Nothing I say will convince you otherwise. However, I had a very public exchange with 4Game, when I told the Russian APB community that I had reached out many times and been ignored. 4Game initially accused me of lying, and then had to retract that statement when I produced all of the emails and attempts to reach them. From there, I continued to work with them and ask for the financial records until they finally rejected my request. I was told it had been too long and those records are now missing and cannot be restored off any backups. As I have said in the past, I know this is an imperfect solution. The Nekrova server population is too small to properly support the game. Our current solution gives away a total of 22 million dollars in G1C to Russian players in an effort to try and help as best as we can. This is the best I can do without the financial data. Sorry, Matt