MattScott

Hi there, You can always email support@gamersfirst.com to open a ticket. Make sure to explain your situation and call out that you are trying to get into Fallen Earth. Thanks, Matt

This is absolutely not the case. We are dealing with a networking issue related to a new DDoS protection system that has gone a bit haywire. The team hopes to have the connectivity and latency issues resolved soon. Thanks, Matt

Hi all, We are looking at this issue now. Thanks, Matt

Hi everyone, We continue to make excellent progress. As of today, there are 1,088 total tickets (unsolved) which is significantly down from last week. And there are 719 total tickets that have not been touched (contacted), which is down by more than 300 tickets from last week. I think it is important to note that we are now clear of a lot of tickets entered during the end of April and beginning of May due to the messy network data center move. Today we are answering tickets from May 10th, which means we are now at a 34 day response time. If your ticket is older than May 10th, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks, Matt

Hi all, We are currently experiencing a network outage for both Jericho and Citadel. The networking team has contacted our provider for more information and resolution. The issue lasted for about 20 minutes and should be cleared up now. Thanks, Matt

This is correct. However there is a bug that sometimes ends the match early. We are working on a patch.

Hi all, Per the OP’s request, I am locking this thread. Thanks, Matt

Hi all, We have a thread ready to go for feedback. The team wanted to nail down the fixes already in the works, so we can help focus the discussion. We’ll activate the RIOT feedback thread tomorrow. Thanks, Matt

You make some great points. This patch was the largest thing we have attempted since we took over, and we just missed those. I agree that it's a shame that we didn't socialize the Premium and Objective text changes which were made for the community.

No. While I also liked the idea of eliminating the P2W complaints, this isn't the way to do that. We have a number of things coming for regular mission play, but it's very important that we preserve how the main game plays.

Hi all, The first item is a bug. I have posted on the issue here: Thanks, Matt

Hi all, I have posted on this issue here: Thanks, Matt

Hi there, I have posted about this issue here: Thanks, Matt

Hi everyone, Just a quick note to say that yesterday's patch accidentally included the ability for players to drop their weapons when dying across all districts. Essentially we created a new flag for this feature that is a core part of RIOT, but that flag wasn't turned off on the other district types. This was not intended, and will be removed on the next patch. For those players that like this feature, I think the context of my decision is important. This topic was discussed a lot with the SPCT, and in the end I agreed with the position that choosing a strategic loadout is a fundamental part of APB, as it forces players to choose wisely and lean into specific play styles. The addition of dropped weapons trivialize some of those choices, and has the potential to reinforce gameplay we don't want to see. However now that we've seen this can actually happen, do you guys want this feature left on for Fight Club? Thanks, Matt

Hi all, We are working with our provider on this issue. Thanks, Matt

The plan is to migrate mail as well. This is one of the reasons we can't bring across the items one to one. Illegal mods will be removed before items are migrated to Nekrova.

For the time being, we aren't going to be publishing any dates until we can get better at hitting them.

Hi all, Many players have been requesting the list of new permanent Joker Store items. For context, we currently feel that Joker Tickets don't have a lot of value. The plan is to slowly rollout waves of items to the Joker Store, so players can get them without spending G1C on ARMAS. This is just the first wave. We are also working on a series of new systems that will allow players to earn more Joker Tickets. Most of those new systems will be for the missions in the main game. Here is the first wave of new Joker Store items: ATAC 424 JT2 (JT 8000 & APB$ 80000) Golden N-HVR 762-SD Dvah (JT 8000 & APB$ 80000) Unlock Clothing: Double Shoulder Holster (Male Only) ( JT 1000 & APB$ 7500) Unlock Clothing: Double Gun Holster Back (Female Only) ( JT 1000 & APB$ 7500) Unlock Clothing: Domino Mask ( JT 500 & APB$ 4500) Unlock Clothing: Glossy Full Length Leggings ( JT 500 & APB$ 4500) Unlock Clothing: High Heel Ankle Boots ( JT 500 & APB$ 4500) Unlock Clothing: Canvas Hightops (JT 500 & APB$ 4500) Unlock Clothing: Cigar ( JT 250 & APB$ 2000) Unlock Clothing: Cigarette ( JT 250 & APB$ 2000) Thanks, Matt

Hi all, I have posted an update here: Thanks, Matt

Hi all, We have been waiting on Innova for any kind of player payment history, but they have finally come back and said they can't find any of the data we requested. Here was the original proposal for migrating Nekrova players: With the exception of a handful of accounts which were boosted above the normal amount, your APB$ and JT will be coming across with your characters. For those specific accounts, the ones we are removing APB$ and JT from, we will also not be bringing over their titles. All other accounts/characters get their titles brought across. Legendaries that are from Joker Boxes will be brought across with the character they are currently on as long as they are those exact weapons. This does not include any items that are limited by a lease time. These items will also be trade locked. Created symbols, themes, songs will be brought over. For symbols, there is a very small number of primitives that are not coming across. If your custom symbol was created using one of those, then the symbol will be missing that part of the symbol. Most preset Symbols and Themes will be brought over but there are some that will not, as they are not currently available on Citadel. When it comes to Nekrova ARMAS purchases, we will be redelivering all Account and Character bound items that were bought. We will be sending Joker Boxes to the character they were purchased on. If that character no longer exists, they will be delivered to the oldest character on the account. Any item purchased from Nekrova that has a lease time will be redelivered with the current lease time intact except for trial weapons, those will not be brought over. In an effort to compensate players for old purchases made through Innova, we have decided to use total account play time from before the Innova migration to Nekrova. G1C will be credited as follows for total Innova account play time: 0-10 hours = 0 G1C credit 10-50 hours = 500 G1C credit 50-100 hours = 1000 G1C credit 100-300 hours = 1500 G1C credit 300-500 hours = 2000 G1C credit 500-1000 hours = 2500 G1C credit 1000+ hours = 5000 G1C credit We know this is an imperfect measure of how to award G1C, but we are all in the same boat. We need to merge this server, we don't have the payment records, and it's not feasible to migrate everything 1 to 1. Hopefully you will see this as the gesture of goodwill that it is. For context, the total value of G1C that we are issuing for all ex-Innova accounts is over $22 million in G1C value. While I don't have the exact payment records, I find it highly unlikely that Innova players actually spent that much money on APB while it was under their control. Thanks, Matt

Hi everyone, As of today, there are 1,254 total tickets (unsolved) which is down from last time. And there are 1,036 total tickets that have not been touched (contacted). Today we are answering tickets from May 2nd, which means we are now at a 35 day response time. If your ticket is older than May 2nd, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks,

Hi all, We had made plans to do a limited release of RIOT on Nekrova for those players. However with the delay, we will try to get their migration completed. I need to make a larger post to walk through G1C compensation for Innova players who made purchases that we have no records for. Thanks, Matt

Hi all, I have to make a difficult call this morning. This morning at 3 am, we got everything staged for all the updates, but during some final testing, we noticed a problem with Easy Anti Cheat. The team has spent the last several hours working with Kamu to address it, but I don't see a quick resolution. All four planned updates are intermingled into the same build, so there is no way for me to break out individual features. At this point I have several options: 1) Keep servers offline to do further troubleshooting for an indefinite amount of time 2) Launch without Easy Anti Cheat or BattlEye enabled. (No protection against cheating) 3) Roll back and delay the launch I have decided to go with Option 3 to delay the launch and make sure we do this correctly. Unfortunately, we will have to correct press releases and stop planned marketing efforts. We’ll try this again next week. Apologies, Matt

Hi everyone, I forgot to post these stats on Friday, May 31st. As of today, there are 1,334 total tickets (unsolved) which is down more than 150 tickets from last time. And there are 1,117 total tickets that have not been touched (contacted). We are continuing to push hard to catch up and get the total tickets under 1000. I am happy to say that on May 31st we were answering tickets from April 23rd, which means we are now at 38 day response times. Still objectively terrible, but we are very close to getting under a month. If your ticket is older than April 23rd, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks, Matt

Hi all, I do try to stay current on the forums as best I can, and I’m tracking this conversation. Thanks, Matt