MattScott

Hi there, Reading through this thread, I like the idea of splitting up the clothing off Social contacts so they can be usable pieces for players. Previous replies are correct: the Social contacts have a different setup so those assets wont come directly across, but I believe they can be adapted. Personally, I'm a fan of Double B's double shotgun harness... possibly Akiko's katana harness. Thanks, Matt

Hi all, The PSN authentication issue has been solved. Servers are back online. Thanks, Matt

Hi all, Sorry for the delay. ARMAS has been refreshed. Thanks, Matt

Hi all, Both Jericho and Citadel have been restarted. We had a runaway database issue that ended up hanging both worlds. Both are back online and running smoothly now. We will keep monitoring them. Thanks, Matt

Hi all, We are back up. This wasn't a district, world, or even login server issue. We are prepping some items for later this week, and our primary database got overloaded with requests. Took some time to unpack everything and verify backups, in order to make sure we didn't lose anything. Thanks, Matt

Hi there, We are fixing this now. Thanks, Matt

Hi there, We're fixing this now. Thanks, Matt

Hi all, We're fixing the issue with some game features and logging in. Servers should be up shortly. Thanks, Matt

Hi all, Alas, we will not be hearing Selali’s silky tones. Both contacts were already recorded before we took over, but I’ll see if I can find the actor credits. Thanks, Matt

Hi everyone, There are now 582 total tickets (unsolved). And there are 414 tickets that have not been touched (untouched). Today we are answering tickets from July 19th, which means we are at about a 2 week response time. If your ticket is older than July 19th, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks, Matt

JULY 2019 UP & COMING NEW CONTACTS ARE COMING WITH THE ENGINE UPGRADE In his monthly blog, Matt shared progress on the Engine Upgrade and details for Lucas Van Rooyen & Lynette Casey. These two new henchmen will be Tier 3 Waterfront contacts adding 10 more ranks on PC, XB1, and PS4. Both act as fixers for their faction supplying new gear and weapons. Matt also spoiled their major new reward: The EMP Grenade This will be a brand-new unlockable alternative to other grenade options. When thrown, instead of a regular explosion, the grenade will trigger an Electromagnetic Pulse effect that will last for a certain duration. Anything electronic in the radius of that field will be affected until it dissipates. It was designed specifically to combat players getting into vehicles to avoid taking damage / regenerate health and postpone the fight. MORE DETAILS HIGHLIGHTS As you may have noticed over the last month or so, on the PC we have been slowly changing the 7-day rental guns to permanent purchases in the Joker Store. Effective today, all 88 Joker Ticket store guns are now permanent items. Additionally, we have removed all APB$ cost to these weapons, standardized cost across the entire line, and have introduced our first pass at naming conventions to help players understand what they are purchasing. Over the coming weeks we will be soliciting player feedback to help tune the weapon names further. MORE DETAILS ARMAS STEALS & DEALS THE NEW KABUKI WEAPON SKIN COLLECTION IS HERE FOR PC! Players can now collect all three Japanese themed weapon skins on ARMAS: Yakuza, Dragon, and Koi. The Yakuza and Dragon skins were already available as free RIOT rewards, and we have added the Koi skin for RIOT contact level 15. But just in case you missed them, all three are now available for purchase. SHOP ARMAS

Much appreciated.

We are going to be soliciting feedback from players to rework the overall naming conventions across ARMAS, the Joker Store, and regular guns.

Hi all, Sorry for the late explanation. This was intentional, although we need to adjust a couple things. Edit: Nitronik beat me to the link. Thanks, Matt

Hi all, A couple quick notes: Some players reached out to me asking if we are still going to release the new content tomorrow, and I realize now that I wasn't clear enough in the blog. These new contacts will launch with the Engine Upgrade - not in July. These are Tier 3 contacts, so they only have 10 levels. When evaluating their backstory and the possibly rewards, regardless of what G1 had planned, they just didn't feel like Tier 4 contacts. Thanks, Matt

Bonjour, Serait-il possible pour vous de nous donner plus de détails sur le problème que vous rencontrez afin que nous puissions le résoudre? Je vous remercie, Matt

Hi all, We are looking at this issue. The problem is that we are using an extremely old version of Vivox which is no longer supported and requires custom servers. Once we upgrade the console builds of APB, we can move to their newer solution. For now the network team is troubleshooting to see what the issue is. I’ll post an update once we know more. Thanks, Matt

Hi there, Servers are back online. We are investigating the outage. Thanks, Matt

Hi there, We are back online. Thanks, Matt

Yes. There will be new ranks to accompany the new contacts.

Hi everyone, Here is my weekly Customer Service update. We are now at 594 total tickets (unsolved). There was an uptick again this week on new tickets being sent in. There are 365 tickets that have not been touched (untouched). This is down from last week, which is moving in the right direction. Today we are answering tickets from July 12th, so we continue to sit at a 2 week response time. If your ticket is older than July 12th, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks, Matt

Fair point as usual.

Hi all, For the record, we get daily analytics from /report. We had a different process until June when Easy Anti Cheat launched. Now /reports go directly into Easy Anti Cheat and trigger extra client inspection and a number of other items. The /report system itself is rather complicated. We don't weight additional reports from the same account to the same account. We also reduce the weight of new account reports. And we reduce the weight of false reports, but over time all reports lose weight and "fall off". So in Seedy's case, he doesn't need to do a thing. Things will self correct. With respect to dethreating, griefing, and AFK players, we have struggled. None of our previous efforts have made much of a difference. However in the last 2 weeks, we have adopted a new strategy which utilizes a combination of behavior analytics, invisible GM reports, and player reports. We sent out a significant set of warnings to players violating this policy. Many got a 1 day ban. That seemed to have a much better impact overall on the issues, so we will stick with that procedure. Thanks, Matt

Hi all, I believe this issue was fixed in last night’s patch. Thanks, Matt

I promise to post more complete info on the Weapon Balance. Let’s not get too hung up on the ‘current balance’ verbiage. Nothing is going to happen in a vacuum.