SUPPORT-TICKETS-PLS Posted May 29, 2018 Posted May 29, 2018 (edited) I submitted a ticket on Friday when the new system opened. I was one of the first 50 tickets. I get the 3 day weekend, but really how long does it take to answer 50 tickets? This is ridiculous, I cant even access my account because of the password reset, and no replies from support whatsoever. Anyone else getting through? Would appreciate some help / info. Edited May 29, 2018 by SUPPORT-TICKETS-PLS 3
PvE Posted May 29, 2018 Posted May 29, 2018 (edited) Everybody in the community has something to complain about when they said their doing all that can be done. Be patient and wait your turn. Edited May 29, 2018 by PvE 3
injury Posted May 29, 2018 Posted May 29, 2018 (edited) I'm ticket #45 I feel the pain though Edited May 29, 2018 by injury 3
Uqe Posted May 29, 2018 Posted May 29, 2018 buddy of mine submitted a ticket to support when it released and he was like in the #500s so im pretty sure theyve got a lot to deal with 1
RockyMtnAdam Posted May 29, 2018 Posted May 29, 2018 Late last week I was number 1039 or there about.
SUPPORT-TICKETS-PLS Posted May 29, 2018 Author Posted May 29, 2018 Would really appreciate some replies from anyone under ticket 39, anyone getting responses from support?
Excalibur! Posted May 29, 2018 Posted May 29, 2018 32 minutes ago, SUPPORT-TICKETS-PLS said: I submitted a ticket on Friday when the new system opened. I was ticket number 39. I get the 3 day weekend, but really how long does it take to answer 35 tickets? This is ridiculous, I cant even access my account because of the password reset, and no replies from support whatsoever. Anyone else getting through? Would appreciate some help / info. Moshi moshi, forum support desu.
AbuMohammad Posted May 29, 2018 Posted May 29, 2018 i'm 180 and 1587, no hope if they viewed it if the 30s aren't done
vsb Posted May 29, 2018 Posted May 29, 2018 (edited) edit: talking out of my patootie please ignore Edited May 29, 2018 by BXNNXD wrong
SUPPORT-TICKETS-PLS Posted May 29, 2018 Author Posted May 29, 2018 Just now, BXNNXD said: orbit probably also has a queue of support tickets that were migrated over from g1 as well, patience is key That's false, all previous tickets were closed, I received an email from Tiggs about it.
vsb Posted May 29, 2018 Posted May 29, 2018 2 minutes ago, SUPPORT-TICKETS-PLS said: That's false, all previous tickets were closed, I received an email from Tiggs about it. oh my mistake then, editing first post
Isami Posted May 29, 2018 Posted May 29, 2018 My ticket is number 874, and I sent it the last Saturday, one day after the new system opened. Poor support... I wouldn't like to be in the their place. Be patient. I have the hope that my problem can be solved tomorrow with the maintenance... maybe. I have packet loss only in Citadel all day (except at late night) since I came back a week ago
SinnedOne Posted May 29, 2018 Posted May 29, 2018 (edited) Please be patient. They're really busy. Edited August 10, 2018 by SinnedOne 2
injury Posted May 29, 2018 Posted May 29, 2018 17 minutes ago, SinnedOne said: Please be patient. They're really busy so have respect. No!
SelttikS Posted May 29, 2018 Posted May 29, 2018 I like to imagine that every time someone complains about not getting a reply back, that they move them to the back of the line. It makes me smile just a little bit.
MrM0dZ Posted May 29, 2018 Posted May 29, 2018 they don't answer tickets on weekends yet, also some tickets will take more to solve than others, they are probably taking account,money,serious issues first. if you sent a ticket about being banned by "cheats" you're only getting unbanned when BattlEye comes 1
SUPPORT-TICKETS-PLS Posted May 29, 2018 Author Posted May 29, 2018 10 minutes ago, MrM0dZ said: they don't answer tickets on weekends yet, also some tickets will take more to solve than others, they are probably taking account,money,serious issues first. if you sent a ticket about being banned by "cheats" you're only getting unbanned when BattlEye comes While all of that is true... my account isn't banned. Just needs an email change because of the password expire. Shouldn't be that complex.
Shozonu Posted May 29, 2018 Posted May 29, 2018 Mine is in the #300s, I don't think they'll get to me until next week.
iDev Posted May 29, 2018 Posted May 29, 2018 Hiya, They were not in during the weekend and monday (yesterday) was memorial day in the US. There were probably more than 1000 tickets submitted on Friday alone, so please be patient like the rest of us.
SUPPORT-TICKETS-PLS Posted May 29, 2018 Author Posted May 29, 2018 Got a response from Salacia. Love you bb
ninetenduh Posted May 29, 2018 Posted May 29, 2018 I am nr 1103, but that one doesn't need an answer or rather a simple "Has been dealt with" is enough.
Recommended Posts