Server lag update

[Uhtdred 240]

Jericho is really laggy today..

[BlatMan 717]

On 7/4/2018 at 8:16 PM, MattScott said:

Hi all,

We analyzed the logs and found a fairly significant source of latency, and we put a fix into the last patch.

I don't think there is any one silver bullet that will fix the lag, but I'm curious how everyone's experience has been so far during the Holiday Event.

 

Thanks,
Matt

It was significantly better on Jericho 2 or 3 days ago, but currently it's bad again. Edited July 11, 2018 by MrsHappyPenguin

[CookiePuss 5382]

Yeah... I gave up twice today.
Still, at least the team IS trying things, so Im not too mad. 

[Letter 25]

Today I've tried driving in districts after a break - it feels much more responsive. Almost as if I drove different cars before. Like I was never able to drive V20 Jericho without crashes, but now it's easy. Is it better servers or driving has been adjusted?

[BlakeEclipse 15]

Just a heads up Jericho just crashed 7PM EST, just got booted out of social
 

[Excalibur! 207]

Lag and now low fps :c

[gogol 53]

jericho is awful atm

[liliya 11]

It was great for a few days and now back to how it was before. It's not fun running through a door and finding yourself back in the room you just left (repeated 3 times), or shooting at opposition forever and nothing landing only to find you're actually in a corner redecorating the wall.

@MattScott Please help!

Edited July 12, 2018 by liliya

[Letter 25]

I didn't play for couple weeks and somehow car driving became much more responsive now. Something has changed on servers.

[yood 345]

SERVER LAG UPDATE at the moment, it is the prerogative of little orbit

[gogol 53]

@MattScott buddy, any news on jericho? citadel doesn't seem bad at all

[TackoGirl 130]

is there any news regarding the server updates ?
i miss the good times without lagging...

[Ichinose 64]

citadel is ded , jericho is atleast grasping XDDDDD

[FakeyOnFire 3]

Damn i was just doing my new char and now i can't create in citadel cuz 'world' is not responsive or smth... ;_; and i just gave about 20 mins of my life building that masterpiece of character ;_;

[MattScott 15242]

Hi guys,

I haven't responded to this in a while, so here is an update.

For context, this morning's outage had nothing to do with DDOSing or lag. Our European provider had a problem, and it took our servers down. That caused another problem, so we had to restart Jericho. My apologies to the players - especially in Europe - who had to wait.

We have another round of server code updates that we're hoping will address the lag. One of the big blockers is how to get that code properly tested. Most servers run fine with 20, 30, or even 50 players. We don't generally run into problems until we have a nearly full district at 80 players with a bunch of missions going on. Yesterday we were finally able to get an environment up and organize a regular group of employees to run a decent test. The results were mixed but very informative. I'm hoping we'll be able to do this now a couple times a week until we have a build that we feel is stable and addresses the issues.

For now, I'm sure you've noticed that we are rebooting the servers a little more often to help alleviate the problem. I've setup a schedule with our NOC to try and do that during low concurrency times, and I apologize for the disruption that causes, but I feel it's better than leaving the servers in an unplayable state.

Thanks,
Matt

[BlakeEclipse 15]

14 minutes ago, MattScott said:

Hi guys,

I haven't responded to this in a while, so here is an update.

For context, this morning's outage had nothing to do with DDOSing or lag. Our European provider had a problem, and it took our servers down. That caused another problem, so we had to restart Jericho. My apologies to the players - especially in Europe - who had to wait.

We have another round of server code updates that we're hoping will address the lag. One of the big blockers is how to get that code properly tested. Most servers run fine with 20, 30, or even 50 players. We don't generally run into problems until we have a nearly full district at 80 players with a bunch of missions going on. Yesterday we were finally able to get an environment up and organize a regular group of employees to run a decent test. The results were mixed but very informative. I'm hoping we'll be able to do this now a couple times a week until we have a build that we feel is stable and addresses the issues.

For now, I'm sure you've noticed that we are rebooting the servers a little more often to help alleviate the problem. I've setup a schedule with our NOC to try and do that during low concurrency times, and I apologize for the disruption that causes, but I feel it's better than leaving the servers in an unplayable state.

Thanks,
Matt

Thanks for the updates Matt!

[MarvellouS 7]

The attacks / crashes happening more at the weekends , so frustrating....

[Cheeseburger! 47]

3 hours ago, MattScott said:

 Most servers run fine with 20, 30, or even 50 players. We don't generally run into problems until we have a nearly full district at 80 players with a bunch of missions going on.

I guess 100 max pop is out of the question for now.

[MattScott 15242]

Hi everyone,

We made several backend adjustments during last night's maintenance to help improve lag.
I would be curious to get anyone's feedback on Jericho and Citadel today.

Thanks,
Matt

[CookiePuss 5382]

Still stuttering like crazy for me.
No warping though, so thats something.
Edit: Jericho
 

Edited July 17, 2018 by CookiePuss

[Spy 152]

Cheers Matt, looking forward to the final solution.

[Brinker 1]

Little to no problems what so ever in fight club this morning. Yesterday was horrendous with the constant warping every second, but no complaints today.

[BoomLion 46]

for me been no lag.. 

[speee 90]

It has definitely improved since yesterday.

On Jericho.

Edited July 17, 2018 by speee

[swft 356]

No warping, constant/lower ping, however, hit registry is still not at how it used to be on Citadel.