Rocktox Posted September 3, 2018 Posted September 3, 2018 (edited) how do i get a fast support from lo? Edited September 3, 2018 by Rocktox
Keshi Posted September 3, 2018 Posted September 3, 2018 you don't We all wait. Can take up to 45days but maybe now it's less since they are not exactly handling scam tickets no more
Smod Flight Posted September 3, 2018 Smod Posted September 3, 2018 You can see the current ticket progress here, updated weekly: Wait patiently, and your ticket will be addressed eventually - though I do understand your frustration. The team has been, and are still putting a lot of effort into optimizing response times.
TheJellyGoo Posted September 3, 2018 Posted September 3, 2018 Don't you get an automated notification that their support is currently overworked and that it can take an estimated time of x for a reply? At least that's what I would have done, if there ain't any such thing yet LO needs to change that quickly - business integrity and such.
Keshi Posted September 3, 2018 Posted September 3, 2018 (edited) 19 minutes ago, Flight said: You can see the current ticket progress here, updated weekly: Wait patiently, and your ticket will be addressed eventually - though I do understand your frustration. The team has been, and are still putting a lot of effort into optimizing response times. last post was august 25 seems a week outdated I bought $20 of g1c and received 1600g1c but sadly i too have to wait 45days to get a reply Edited September 3, 2018 by Keshi
Randodom Posted September 3, 2018 Posted September 3, 2018 1 hour ago, Rocktox said: how do i get a fast support from lo? I've waited a bit already, but I guess it'll happen at some point
McRabbiton Posted September 3, 2018 Posted September 3, 2018 On 9/1/2018 at 4:16 AM, MattScott said: I feel like we can now exclusively focus on the Unreal 3.5 upgrade and on the new mode. It's critical that we launch 3.5 so we can address matchmaking after that. Have a great Labor Day weekend. Thanks, Matt edited for clarity Let them focus on the important stuff. Even if you got scammed whatever. After the engine upgrade pls
Fortune Runner Posted September 3, 2018 Posted September 3, 2018 There are already threads on this even from yesterday..... 5 hours ago, NotZombieBiscuit said: Reset his ticket. You were also supposed to say add another one to the pile..... we kinda expect that from you lol
sneekface Posted September 3, 2018 Posted September 3, 2018 I made a ticket on june 28th and still havent gotten a reply. Ticket #6759
Randodom Posted September 4, 2018 Posted September 4, 2018 13 hours ago, GermanTobi said: Let them focus on the important stuff. Even if you got scammed whatever. After the engine upgrade pls I bet the same people who are doing the engine upgrade do the ticket replies... Not
Lixil Posted September 4, 2018 Posted September 4, 2018 Our support team is over flodded with the tickets. They are replying to the tickets as fast as they can. I can understand it takes a lot of time and I am grateful to everyone that is patient. IF it's something that requires immediate assistance you can reach out to me to give support a nudge. This topic has been already made several times. I will not be merging them, however, I will be locking the thread. 1 2
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