it's not an excuse, it's a valid explanation. if this game had +1000 players, the current system would work. this system is not meant for ~300 players.
i did a quick search and previous forum posts state that there doesn't seem to be an option to unlink a steam account. it's definitely something you just have to wait on support for.
you know, in-game real ads from real companies would be cool, because it'd fit in with the asthetics. done properly, they would blend in and not detract from the game. literally billboard money. someone said no a long time ago though.
in theory the current system would work if the game was populated, because you could just click on one big shiny square and it'll take you to a server. but if you're a gold, the recommended server is an empty gold server.