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Everything posted by MattScott
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Hi everyone, We've made several changes based on yesterday's testing. I appreciate everyone who submitted bug reports to let us know about issues. Here are the fixes: Fixed a crash when receiving a Friend Request Fixed an issue causing the weapon stats to be incorrect Changed prototype district display names to 'Weapon Prototype A' and 'Weapon Prototype B' to distinguish between them Fixed a crash at shutdown Updated chat and HUD text for Weapon Prototype Districts Weapon Prototype B now correctly spins up the prototype minigame (simple Kill enemies) Added multiple Anubis variants. Now that the exponential recovery gain has been removed (which fixes the jump bug) the reduced accuracy loss on each shot wasn't really having an effect. Adjusting the curves for the accuracy loss to be more noticeable, with the B variant being significantly more so. Also this requires reducing the recovery rate of the weapon to have pretty much any effect, but we've also reduced the cap at which the weapon can bloom to the same as the per shot modifier, so recovery time shouldn't get out of hand. Fire rate is also improved on both variants, to differing degrees. Fixed CSG using DOW stats in Weapon Prototype District B. Fixed an occasional issue getting stuck loading into a district Have fun! I'd like to get some feedback on server responsiveness with full action districts. Edit: Full patch notes for 1.19.6 on OTW can be found here: Thanks, Matt
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End of July 2018 Update (1.19.6 on OTW)
MattScott replied to MattScott's topic in General Discussion Archive
Yes. It's a small fix for players with higher refresh rate monitors. Yep. Looks like the weapon balance changes went a little wonky. We'll make some revisions and let everyone know when they are up. -
End of July 2018 Update (1.19.6 on OTW)
MattScott replied to MattScott's topic in General Discussion Archive
Non-friends cannot see your location now. Further clarification needed: If you remove someone from your friends list, does it also now remove you from theirs as well? Cause that's another glaring issue with the current system. Yes. If you remove them, then you are automatically removed from their friends list as well.- 208 replies
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End of July 2018 Update (1.19.6 on OTW)
MattScott replied to MattScott's topic in General Discussion Archive
BTW - The Showstopper stats are not final. We'll fix that in the next two days with a patch. Yes. When you invite a friend, they now have to accept the request before they are added. We also now hide your exact location from friends till the entire process is complete. Edited for clarity.- 208 replies
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Hi everyone, I have posted a new dev blog with the July update on our progress. You can read the details here: https://apbreloaded.gamersfirst.com/2018/07/end-of-july-update.html This update covers the details for 1.19.6, the upcoming 1.19.7, progress with Unreal 3.5, and some updates for our console players. Build 1.19.6 is now available to all players on our Open Test World. Once you log in and create your account, you'll have a bunch of in-game emails waiting with all the weapons in the game to play with. In order to access that system, you need to download an alternate installer for the game. You can download the OTW version of APB here: OTW Download Link Thanks, Matt
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Network outage 2018-07-29 7am PDT
MattScott replied to MattScott's topic in General Discussion Archive
Rough day on the network side. There's been some intermittent issues affecting Citadel. We are working on it. -
Network outage 2018-07-29 7am PDT
MattScott replied to MattScott's topic in General Discussion Archive
The downtime should be just long enough to reboot servers. The network is back up now. -
Hi everyone, This morning at 7am PDT one of our circuits had rolling connectivity issues which caused servers to be unavailable. That circuit is back up, but the engineers are looking at the core issue. When these types of network issues happen, we are forced to do a round of server reboots to make sure Districts and World servers can talk to each other properly. We've spent quite a bit of time patching server performance and looking at forward-facing network systems, and I believe we've made real progress there. However clearly there are still more cobwebs to clean. Personally it's frustrating to see failures in these "back of house" systems that cause downtime on a weekend like this. Tomorrow I'm going to sit with the networking team to start evaluating them one by one to see if we can reduce the possibility of this kind of downtime in the future. Thanks, Matt
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Hi guys, We are looking into the issue. I’ll post shortly when I have more details. Sorry, Matt
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Hi everyone, We had a rather unfortunate setback yesterday in CS. The provider that runs our customer service portal was hacked, and ~68K bad support tickets were opened. It took the better part of the day to get things sorted out. However, since we don't run this tool in-house, and we can't mass delete the garbage, it means our stats are now forever wonky going forward. I'm just going to list them here, but I'll likely stop posting these stats and come up with another way to communicate our progress in Customer Support. Here are the current CS stats this week: - 77,478 total tickets (est. 8,923 before spam) have been created for APB since the new portal went up on 5/25 - 6,046 of them have been closed. - 92,362 interactions back and forth on tickets (est. 23,807 before spam). - 1,660 of them are untouched. The key points are: - We are capable of closing ~750 tickets a week @ an average of 4 interactions per ticket. - This week we only saw 333 new tickets, so we were able to catching up a lot. - It would take 5 more weeks to completely clear all the tickets if we can hold this rate. Thanks, Matt
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Key to the City Pack / 4x4 Acc. bound?
MattScott replied to TackoGirl's topic in General Discussion Archive
Closing at the request of the OP. -
Its been a while since the last update..
MattScott replied to Doper's topic in General Discussion Archive
Everything on console has to go through Microsoft and Sony certification. My guess is that we can’t run an alternate version of the game like we do to support OTW on PC. -
Network outage affecting Jericho and Citadel
MattScott replied to MattScott's topic in General Discussion Archive
Sorry. Going to restart. -
Cross District Matchmaking.. GTA Style loading?? I hope not!
MattScott replied to Seedy's topic in General Discussion Archive
This is a great question. Yes. I think we will need a new Map-wide channel. -
Cross District Matchmaking.. GTA Style loading?? I hope not!
MattScott replied to Seedy's topic in General Discussion Archive
Hi all, Yes. We can't do cross district matching till Unreal 3.5 is released. The current version of the game can't support phasing. The new design will allow players to join any district they want to play in, and then match with any other player in that same district. We can phase the matched players to a new district server with the best response time, and the game wont have to reload any art for the district. This does mean that cars and pedestrians and other interactive props will change during the transition, but I feel like that is a small price to pay. Aside from the player matching benefits, it also means you can join any district while you wait. No sitting at the district listing and competing with every other player to get the last spot on the single desirable district with the full population. Thanks, Matt- 42 replies
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Its been a while since the last update..
MattScott replied to Doper's topic in General Discussion Archive
Hi everyone, I know we've been quiet the last couple weeks. We were close on a patch a week ago, but then discovered a last minute bug and had to hold it back. Right now we have a single new bug that is blocking our next update, but I'm working on a blog post for early next week. Thanks, Matt- 43 replies
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Hi all, We've been busy. Sorry for the radio silence. We have a single bug that is blocking our next update, but I'm working on a blog post for early next week. Thanks, Matt Edited for spelling mistake
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Hi everyone, We had a 30 minute network outage with one of our providers that caused a system wide disconnect on Jericho and Citadel. We have contacted that provider, and we believe the issue is resolved. The servers are all being bounced now. Thanks, Matt
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Hi there, For the OP and the artist who did the symbol - WOW. That is really great work. Seriously. Well done! My preference would be to just delete everything unrelated to the OP's topic, because this thread started off so well. But I don't believe in deleting content, so unfortunately I'm going to lock this thread now. I also want to express my disappointment in the couple forum members that couldn't stay on topic. Thanks, Matt
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Hi guys, We're experiencing a network issue, however it's unclear what the cause is right now. Both Jericho and Citadel are affected. I'll post an update when we're back online and/or we know more. Thanks, Matt
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Hi everyone, We're trying to fix the disconnect issue that several players have reported. Specifically, this is an error experienced by players who can get into the game initially, but then randomly get kicked to the main login screen with the following message: "You have been disconnected from the server unexpectedly. The server may have gone offline, or you may be experiencing network connectivity issues." I'd like to see if anyone experiencing this issue can supply us with some information to help us track down a solution. However, please message this information to me privately. Again, DO NOT share this information publicly or here on the forums. The questions are: - which world are they playing on? (Citadel, Jericho, Nekrova, Han) - where are you playing from (city & country)? - do you use a VPN to play? - how long are you able to stay connected? - are there any conditions that seem to be present when you disconnect? - are you playing off wifi or a hardwired connection? - what model of router are you playing on? - what service provider are you playing on? - do you experience disconnects in any other games? Thanks, Matt
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Hi everyone, Quick update: We have been able to replicate the disconnect issue for one of our GMs. They are helping collect info for the devs now. Thanks, Matt
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Hi everyone, I missed yesterday’s update. Was busy and the day got away from me. Here are the current CS stats this week: - 8,590 total tickets have been created for APB since the new portal went up on 5/25 - 5,285 of them have been closed. - 21,671 interactions back and forth on tickets. - 1,727 of them are untouched. Lots of new tickets this week. I’ll be looking into why those are going up. I’m also going to be looking for more / different stats that I can share which might be more help to players in understanding where they are in the queue. Thanks, Matt
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Hi guys, I'll have my team look into this. I love the idea. Just not sure what G1 did in the past as a "Supporter Gift". If we currently aren't doing it, then I agree that we should remove it. But we will still look into how to support our players better. Thanks, Matt