MattScott

Hi there, We are working to bring this back, but as @Nitecorrectly pointed out, it needs to work differently than before to eliminate abuse. BTW - even a player who actively chooses to accept the gift can still find themselves in a situation where the sender claims fraud. Thanks, Matt

We have just implemented the daily restarts, and the team is still getting the Sunday schedule worked out.

Hi everyone, I've started this update multiple times, and for various reasons I set it aside. But my communication with the FE community has honestly been piss poor. Sometimes managing GamersFirst is like drinking from a firehose. As I stated in an earlier post, I'm frustrated with the game right now. The code is an ancient mess that barely compiles under current development environments. We have nearly constant problems with server lag and stability. We're missing all the source art to the game. And we have problems with cheaters. Above and beyond everything else, this last one is the most problematic. I would prefer to spend our money on fixing the game - not on expensive anti-cheat. But at this point I can't ignore the issue any longer. Since my options are limited on the front end, we have begun working on a custom server-side cheat detection system. This wont be an overnight solution, but at least we can largely introduce it without disrupting the game - or even patching. I do want to thank several members of the community who stepped forward and helped provide copies of various cheats. Those are helping us tune things, so we can properly detect cheaters. Aside from anti-cheat, we are making progress in a number of other areas. The core server code is being completely written from the ground up. I would estimate we are about 10% complete so far. There's a lot to do, as Fallen Earth is a big game that supports a lot of features. I don't want to get everyone's hopes up. This is slow and tedious, but I'll keep updating the community. Another area we have been working on is the lack of source art. I'm happy to say that we have been able to successful export a sizable amount of static game geometry, materials, and textures so we can recreate them in another engine. Our strategy is to first bring everything over so we can make sure the maps and areas still fit together properly based on the server-side data and placed instances. From there, we'll make a PBR pass on the materials. For those that don't know, PBR stands for Physics Based Rendering, and in a game like Fallen Earth, we can vastly improve the look of the game by simply adopting better rendering methods. After that we'll make a pass to tessellate and upgrade world terrain based on the original height map data. And then we'll look at specific upgrades to characters, monsters, etc. The initial progress bringing over buildings is far enough along, that despite my better judgment, I'm going to provide screenshots of a small area we mocked up in-game. This is just work in progress. Still so much to do, but it's is a good start. Thanks, Matt

Hi there, Yes. Honestly, this should have happened at least a month ago. Thanks, Matt

Hi everyone, We have now been tracking support for more than 60 days. Hopefully these updates help give a gauge of where we are at. Here are the current CS stats this week: - 77,022 total tickets have been created for APB since the new portal went up on 5/25 - 7,444 of them have been closed. - 96,266 interactions back and forth on tickets. - 1,356 of them are untouched. We got 462 new tickets, but we closed 677, which means we continue to make up ground. Thanks, Matt

For the record this patch *does* include the net code and hit reg fixes. But the settings that worked in OTW aren’t working exactly the same way in live. So we need a reboot. Thanks, Matt

Please don't. I can confirm that the Showstopper is initially going to be available in ARMAS and as a leased base variant through the Joker store. Unfortunately, we're running behind on the Thunder variant which needed a unique skin. It will be available in a new JMB. It was our first time organizing anything like this, so the new JBM will launch next week. We have some other variants planned for in-game, but those are a bit longer term and farther off. Thanks, Matt

Hi all, We just started patching 7pm PDT 8/8/2018 or 2am UTC 8/9/2018. My apologies to everyone for the early "prime time" patch. Normally we don't do that. The network code upgrade requires a little babysitting, and I wanted devs around to quickly revert changes if there is a problem. Thanks, Matt

Hi all, We are patching tonight. I know there is some concern over weapon balance. We are collecting stats and we will be monitoring the meta. We are all in this together, and we want the best for the game. Rest assured we will continue to balance after this patch. Thanks, Matt

Hi all, We did just have a significant outage in Jericho, Citadel, and OTW. I don't have details to share yet, but we are in the process of rebooting servers and making sure everything is running properly. Thanks, Matt

Hi there, We have contacted Amazon - several times - and no one responds. Unfortunately none of the staff we brought over was ever involved in setting them up. My advice: Please complain to Amazon so they will remove them. In the meantime, we will keep trying to get them to respond. Thanks, Matt

Hi all, The price is purely there to put up a barrier for players to abuse other players and then quickly change their name. We are already eliminating the monetization around the ignore/friends list extender in the next patch. Thanks, Matt

Hi guys, This was a DDOS attack. We've done well for the last week mitigating various issues, but tonight was a back to back hit on Jericho one hour and then Citadel the next. We're working on rebooting servers. Thanks, Matt

I assumed Cookie was messing with us and joking. If anyone wants max rank on OTW just post here, and I'll have the team review it tomorrow. We appreciate everyone's help and feedback.

Hi all, Lots of good discussion on this thread. I'm going to unpin it, but only because we have a lot of pinned messages right now, and my original post is a bit outdated now. But feel free to continue discussing here. Thanks, Matt

Hi all, Selali's post was designed to try and encourage more customizations on players in the 50/50 test. We did get very positive results, so we will be pushing this new code live on the next patch. Regardless of the next patch, we'll keep working on it, because I want to open districts to 100 players again. It's critical in the short term for better matchmaking and the overall health of the game. Thanks, Matt

Hi guys, Apparently the internal system for advancing rank to 255 is pretty intense on the servers, and we didn't want to skew the results. Also there wasn't time to upgrade everyone, but we appreciated the help, so at my direction Lixil took names so we could upgrade those accounts after the test was complete. I'll check with her tomorrow to see where we are in that process. Thanks, Matt

Hi all, @Hexerin I'm going to politely disagree. Stripe is a PCI Level 1 payment provider who services Lyft, Slack, and many other farther larger companies than GamersFirst. Under PCI and GDPR they are absolutely prohibited from mining your data. If anyone has a problem with them, please send the issue to myself or Customer Support so we can address it. For context, we had a number of complaints during the July 4th sale related to poor service with one of the other providers. I chose to investigate other options and make an alternative available. Thanks, Matt

Hi all, I've reached out directly to the OP to see if we can troubleshoot their issue. I don't see much value in this thread at this point, so I'm going to lock it. If the OP feels that we haven't addressed their concerns, then they are welcome to start another thread. Thanks, Matt

Hi all, I've been working on an update for the Fallen Earth community. The server code is frustrating. We're currently hunting down an issue that is causing all the lag. I'll look into daily reboots for the time being. Thanks, Matt

Hi everyone, It's that time again. Apparently my math ended up being wrong last week, as I attempted to unravel the tickets from our support provider being spammed. Clearly the total tickets was wrong. This is the corrected number as it stands today. Here are the current CS stats this week: - 76,560 total tickets have been created for APB since the new portal went up on 5/25 - 6,767 of them have been closed. - 94,310 interactions back and forth on tickets. - 1,369 of them are untouched. We had another stellar week in CS. We only got 409 new tickets, and we closed more than 700 old tickets. Thanks, Matt

Hi there, We removed it until we can fix an issue with how that DLC is redeemed. There have a number of customer support issues related to it. Thanks, Matt

Hi there, Gonna lock this since the OP deleted all their posts. Thanks, Matt (and his beard)

Hi everyone, I can respect the OP’s position. But I think this topic has gone as far as it’s going to go. We do have at least two other threads already discussing this, and more OTW changes are coming. Gonna lock the topic. Thanks, Matt

Locking per the OP’s request.