MattScott

Of course Edit: If a player cheats after they were unbanned, then we will ban them. We are not going to engage in witchinting and reversing unbans.

I made a quick edit. We still want to do streams with devs, Q&As, and special events. Just not against our players in game missions. This was not meant as a punitive post to the community for how things went. It was just a clarification on our policies.

Hi all, Lots of unintended drama today, so I’m going to unpack it a little. Here is the context: My Community Manager came to me with an idea. She is a former streamer, and she asked about playing APB on Twitch. The goal was to show players that we are making an attempt to learn the game and how it works. On the surface it seemed harmless enough, so I approved it. I was wrong. She did her first stream, and it went terribly bad. First, I wasn’t specific that I needed her to start from scratch with a new character. Clearly having her play a max rank character was not well thought out. Second, APB is PvP. That means if her team wins, then another team loses. And that fact alone opens up too many questionable areas. It’s all well and good for me to run around a district and get shot at. Sure, you may not get to be the one that catches me, but I will eventually lose. And a player will always be the one to win. Lastly, she got paired with questionable team mates. If we lack the history of knowing everyone’s reputation, then we shouldn’t be streaming. Lesson learned. Our CM works tirelessly to create a fun space. She’s had a rough couple days. Everyone makes mistakes, but her heart was in the right place. There will be no more gameplay streaming. Going forward none of the LO staff should ever be in competition with our players. It’s impossible to prove they didn’t get extra high end gear that would unbalance the teams. Thanks, Matt Edited for clarity. We still plan to do dev streams and special events.

Hi everyone, I can confirm that we are going to be turning the new weapon balance on in a specific zone for live servers so that players can test. Waiting to see when that will be after we look at the QA results from this week's testing. Thanks, Matt

Hi all, I can appreciate the OP's frustration. Dethreating and match making in general is a problem in APB. This is not an easy problem to solve. G1 made several attempts that either didn't work or made damaged the game worse. We will immediately move to fixing this issue as soon as Unreal 3.5 is launched. We need some of the new engine capabilities to implement the solution that I think the game needs. I'm going to lock this thread. I think we've explored this screenshot and the topic presented by the OP enough. Thanks, Matt

Here is the Reddit link that I found: And this conversation on our Fallen Earth page: https://www.facebook.com/fallenearthgame/posts/10156637591676209 If you go a couple comments in, a player talks about this same story. Thanks, Matt

Seems like it has been an ongoing issue because the previous staff made us aware of it.

Hi there, For the OP, we have received multiple complaints with PaymentWall. We are looking into a different provider now. Thanks, Matt

Hi there, We had a string of customer support issues with tradable premium / gifting premium. Nearly all of them are cases where a buyer pays for the premium and sends it to someone. They redeem it, and then the buyer claims credit card fraud. It creates a really bad support nightmare. So until we can sort that issue out, we have turned it off. Sorry, Matt

My apologies. We have had multiple complaints with them since we took over.

Hi all, I was checking through Facebook and came across a story, and then I was catching up on reddit and came across the same story. In both cases the poster related that they had come back to Fallen Earth after a lengthy absence, and recently they had participated in a role play rescue mission. The group had to rescue a player from a prison, and after they did it, he gave out rewards. First, I want to thank the poster for sharing their fun experience. And second, I want to personally thank the organizer of the event. Right now, you guys are making Fallen Earth what it is. It's great inspiration for the team. Thanks, Matt

Interesting that you should mention that. We are actually looking at new options to reduce our use of PaymentWall.

Hi everyone, Busy holiday week for us. Many of the staff were off on the 4th, and nearly everyone had extra work prepping and running the week long event. We've had more support in-game watching server performance, which takes away from our CS time. However here are the current CS stats this week: - 7,088 total tickets have been created for APB since the new portal went up on 5/25 - 4,233 of them have been closed. - 17,886 interactions back and forth on tickets. - 1,592 of them are untouched. Even with the downtime, we still cleared nearly as many tickets as we received. That's a lot more than we cleared last week. I hope everyone is having fun in-game this week. Thanks, Matt Edited: Bad grammar

Edited the main post to clarify that while the shotgun change is broad, the sniper rifle change is only for the N-HVR 762.

Hi all, We will be putting these changes on OTW soon for players to test. This system is updated every time you boot APB. We also make small tweaks to our own internal systems every patch. Thanks, Matt

Hi everyone, In the spirit of transparency, here are the changes we are implementing for weapon balance in the coming couple weeks. The development has all been done, we are just testing internally to make sure things work as intended. To start we have two general changes to the Sniper and Shotgun categories: 1) Linking accuracy to damage on the HVR 762 Reducing the damage of the HVR 762 when it's not perfectly accurate allows us to reduce the ability to fire it at close range / snap shot and still be effective. Sniper Rifles, particularly the HVRs, are particularly hard to balance because they are currently effective at point blank range and also devastating at a distance. G1 tried a few rough balance measures in the past with initial inaccuracy and movement cooldown, but it’s still quite possible to use the HVR in CQC. We feel this change will preserve the HVR 762's place in our matrix of weapons, but make it less desirable outside of actually sniping. 2) Shotgun Damage Pellet Damage We're adjusting how shotguns do damage, to allow for more damage for partial hits (the first pellets to hit a single target do more damage than the last ones). This allows them to be more forgiving without buffing their overall damage. Again, Shotguns are hard to balance. Currently we feel they are powerful but very inconsistent, and some of this is because how our servers perform at higher latency. Now for the smaller tweaks to specific weapons: 1) AR-97 'Misery' (Apoc Famine) Improve damage to give it some overkill, and improve the tap fire ability. 2) COBR-A Remove the accuracy curve and improve accuracy recovery rates. 3) ISSR-a Low recovery time for accuracy loss, so you can wait less time after taking a shot to fire again. 4) SWARM Reduce horizontal recoil amount. We're also investigating increasing the time it takes to recoil to slightly higher than the recoil time, making the recoil smoother. 5) SBSR (Rifle) We want to give this weapon a unique recoil pattern that's significantly less harsh than the sniper variant. 6) H-9 'Curse' We want to give this weapon a new recoil pattern that has heavily reduced horizontal recoil. 7) S-247 'Oblivion' Attempt to make the weapon a lot snappier when using it as a fire and reposition weapon. This would heavily improve snap fire by reducing the time it takes to gain accuracy after moving, and allowing you to switch during re-fire timer. 8) NCR New crosshair (from existing asset). Removing the accuracy recovery curve that the HVR has. Thanks, Matt Edited: added clarity on weapon names mentioned in comments.

Thanks Mooke. Closing the thread.

Hi there, We’ll definitely look into this. Didn’t even occur to me to check Youtube Gaming to see if APB was a valid game. Thanks, Matt

Hi there, We did get a couple support tickets from players who said that as of our Tuesday patch they were seeing degraded performance (worst frame rates than before). Would you mind running /latencytest in the game and then emailing that to support@gamersfirst.com along with the server and region you were playing in? That can help us diagnose the issue. Thanks, Matt

I understand the OPs frustration. I'm locking this.

Hi all, We were in the middle of a DDOS, and we are still on mitigation. However we rebooted the servers after the OP's post. Thanks, Matt

Hi all, I think flipping the toggle between a male and female character wouldn't be terribly hard. But the clothing and sliders are completely different between both genders. There is no way to correlate between them, so none of that would work properly. Thanks, Matt Edited: Bad grammar.

Hi all, We analyzed the logs and found a fairly significant source of latency, and we put a fix into the last patch. I don't think there is any one silver bullet that will fix the lag, but I'm curious how everyone's experience has been so far during the Holiday Event. Thanks, Matt

Hi everyone, We know we've only just started getting new builds out for Fallen Earth, and honestly there is a long long way to go. I'm still working to build a strategy for the game to create a meaningful way forward. But now that Little Orbit has had a chance to run things for a bit, we want to show our appreciation for the players who have stuck with us. I am pleased to announce that starting at 12pm PDT on Tuesday the 3rd and running through 12pm PDT on Monday the 9th, we will be implementing 6 Days of Free Commander as a way to show our appreciation for the players of Fallen Earth. If you already have some form of premium, don't worry. We'll be giving you an additional 6 days, so everyone gets a little something. The Commander Premium gets you all sorts of cool things like improved xp, harvesting, and crafting along with a 20% discount on the store. For those of you that have been eyeballing something in the store, we will also be running a 30% off sale. Since everyone will have Commander, during these 6 days you can get up to 50% off. Lastly, In light of where the game is at, we will be dropping the cost of all Premiums for good. Survivalist was $9.99, and we have lowered it to $4.99. Wastelander was $14.99, and we have lowered it to $9.99. Commander was $29.99, and we have lowered it to $14.99. I also want to be 100% transparent about what is going to happen once this event is over. Effective 12pm PDT on Monday the 9th, we will be adjusting the amount of G1C that you get for each $1. Right now $1 gets you 80 G1C. I don't like that. It makes store pricing confusing and hard to figure out. Moving forward $1 will get you 100 G1C. Not only does that make the pricing much easier to understand, but it lowers the cost of all store items by 20%. Permanently. I hope you guys enjoy the holiday. See you in-game. Thanks, Matt

Hi everyone, Little Orbit has now been running the game for nearly 2 months, and during that time I've gotten two common questions: When are we getting a sale? When will I adjust the prices in ARMAS? Honestly, it's taken a while for us to learn how all the systems work. As much as I would have liked to run something sooner, we just weren't ready. I also feel that only running a sale sends the wrong message, because you have to spend money to benefit. Instead for the upcoming holiday, I wanted to show our appreciation for players and give away something that wouldn't require them to spend money to enjoy. I am pleased to announce that starting at 12pm PDT on Tuesday the 3rd and running through 12pm PDT on Monday the 9th, we will be implementing 6 Days of Free Premium as a way to show our appreciation for the players of APB: Reloaded. It doesn't matter what platform you're on or what region you play in. All you need to do is log in and enjoy it. If you already have Premium, don't worry. We'll be giving you an additional 6 days, so everyone gets a little something. Here is what Premium gets you: Up to a 90% bonus to all Contact Standing (XP) gains! 125% bonus to all APB$ (in-game currency) gains! 50% reduced cooldown on activated abilities! Advanced access to customization suites (up to 100 layers)! Extended duration for free Armas trials! We're prepping our new squad of GMs to get in-game and run some special events on Friday, Saturday, and Sunday. Lixil will be announcing details in the next couple days. For those of you that have been eyeballing that next weapon or looking at some new gear, we will also be running a 30% off sale on ARMAS. Since everyone will have Premium, during these 6 days you can get up to 50% off. Lastly, during the Q&A I mentioned that I wanted to adjust the pricing in ARMAS. So this event is just the beginning, and I want to be 100% transparent about what is going to happen once it is over. Effective 12pm PDT on Monday the 9th, we will be adjusting the amount of G1C that you get for each $1. Right now $1 gets you 80 G1C. I don't like that. It makes ARMAS pricing confusing and hard to figure out. Moving forward $1 will get you 100 G1C. Not only does that make the pricing much easier to understand, but it lowers the cost of all ARMAS items by 20%. Permanently. I hope you guys enjoy the holiday. See you in-game. Thanks, Matt