MattScott

Hi all, It's been two weeks since the last update. As of today, there are 1,025 total tickets open (unsolved) which is slightly less than last time. There are 828 total tickets that have not been touched (contacted) which is slightly less than last time. We're adding two more supporters next week. As of yesterday, Customer Support was following up on tickets from Feb 15th 2019. If your ticket is older than that, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks, Matt

Hi all, I think this thread has gone far enough. I’m not sure what the role was for SPCT in the past, but they are focused exclusively on RIOT and the engine upgrade for us. They are volunteers, and none of them were asked to look at the Easter event. The misfire lies with Little Orbit. The team is stretched a little thin, and we simply misconfigured the Easter district for the wrong ruleset during the patch. None of our QA staff were online early enough to catch it. Thanks, Matt

I do when I have time.

Hi there, Reloaded Games has nothing to do with APB or FE. I assume that no one has updated the site since the acquisition. Thanks, Matt

Hi all, Sorry for the confusion. I am hoping to get some screenshots out soon. We have 2 blockers at the moment. Thanks, Matt

Hi guys, Just letting you know I’m catching up on this thread. Thanks, Matt

Hi there, Clarification: Reloaded Games is a different entity from Reloaded Productions. We bought Reloaded Productions Inc and Reloaded Productions Limited but not Reloaded Games. Thanks, Matt

Hi all, I think this thread has run its course. We are still working out how to handle Nekrova. Thanks, Matt

I like Hawken, but it has deeper issues that need to be re-worked. I think we have our hands full at the moment. Ah yes. ‘The Heavy’ was a small UK-based gangster film with Vinnie Jones. A friend of mine brought a nearly finished game project to us based on the movie, and we were briefly going to publish it. The project had a GTA feel, and it was very ambitious. It’s been many years now, but I seem to recall we ultimately didn’t do the project based on development issues and quality with the game.

Hi all, I’m afraid, I’m quite boring. Ran technology companies for the last 20 years. I am a programmer by trade and have worked in most languages but mostly c++ and csharp. Started game development 16 years ago. Became a publisher about 9 years ago and mostly developed and published kids games. 2 years ago I decided to change the focus of Little Orbit and moved the company into original IP and digital games. Thanks, Matt

No. We have nothing to do with Hawken. Reloaded sold the game to 505 Games before we purchased GamersFirst.

Hi there, @Fortune Runner is correct. We bought Reloaded Productions along with GamersFirst and APB. RP is its own legal entity, and there are minor reasons for keeping it around at the moment. Thanks, Matt

Hi there, Are you having the issue connecting to Jericho or Citadel? We have been getting some reports of people in the EU having trouble connecting and staying connected to Jericho. Thanks, Matt

Posted to Twitter today:

Hi there, Apologies. March was brutal for DDoS issues. Thanks, Matt

Hi there, Apologies. March was brutal for DDoS issues. Thanks, Matt

Hi there, I have answered this question here: Thanks, Matt

Hi all, Locking this post now that I have answered this question: Thanks, Matt

Hi Wastelanders, We've been doing some backend work on the database and infrastructure of Fallen Earth to properly map out how the new version will upgrade. At this point, I'm 99% confident that we will not wipe progress. NOTE: We may still choose to limit quantities of some items that come over due to the duplication bug. But for the most part, everything should come across. Thanks, Matt

Hi all, This was a networking malfunction that caused a circuit into Jericho to go down. The team had to manually reset it, but the issue has been fixed. It’s an aspect of our current network topology that is going away over the next month or two. Thanks, Matt

Hi all, We are looking into the issue. Thanks, Matt

Hi all, I have updated the main post. We completed our upgrade early this morning. There will be another upgrade in about a month. My team is monitoring performance to see how things run. Please note that we still may see increased latency during attacks, but hopefully the game should remain fairly playable now. Thanks, Matt

Hi all, We are sending out the Tier 1 G1C reward codes to all the ARG winners. We had intended to send the rewards on Friday alongside the 3 days of premium, but the team had to wrap up for the weekend before that could happen. So instead we also included 2 additional days of premium that will be added when you redeem the code. Now begins the long process of sorting the hundreds of participants for the Tier 2 rewards. Thanks, Matt

Hi there, This feels like a very heartfelt, meaningful post. I saw it yesterday, but wanted to take a day before I responded. I'm glad you posted this, and that APB has meant so much to you. I sense there are far more players who have had similar experiences, but for whatever reason are reluctant to share them. I look forward to the continuing that journey with you in the coming months. Thanks, Matt

Hi all, Jericho was objectively awful over the weekend. Some of the sustained attacks were over an hour. We’ll work on a way to give back the Premium time to Jericho players. The team will continue to work on our new DDoS solution. Sorry, Matt