Kevkof

I just double checked this and it does indeed seem to be broken, let's hope we get a fix for that asap Merged posts ... Should be fixed now, mind double checking?

I've never seen the OCA 'nano' being available as an account wide item, did you transfer that over from Hoplon/Innova by any chance? If so, it could be that they won't be able to return the nano. But only time will tell.

1. I don't see an issue in that image. //edit: I forgot to check the other images in the album. Disregard this line. 2. Support is really busy (from what we've heard), they'll get back to you when they can.

It might be that you're trying to use a character that's not allowed. Make sure to double check that there are no spaces in front of the name (that has happened before)

The name you have in quotes wouldn't work either, because there's a space in there. A lot of names are already taken, but not being used actively. You'll have to keep looking for a good name that isn't taken yet

If you don't mind me asking, what country are you from? I know that players from Kazachstan can't connect. There may be other countries that have similar restrictions in place.

Has this always been an issue or is this a more recent development? Quite often turning the modem/router off for 5 mins and then trying again helps to resolve those kinds of issues.

As far as I'm aware there are no specific ports that need to be opened/forwarded in order to be able to play the game.

The regular joker boxes are automatically delivered to the character that was logged in on Armas, if you have less mails than you got boxes then 1 (or more) of the boxes contained premium and you'll notice that your premium count went up.

The points listed in the blog are aside from major issues like DDoS and anticheat. Those are along with the engine the top priorities

The game so far has never been 64-bit, only 32-bits The engine upgrade (which is being tested currently) will be 64-bit. You'll have to wait it out until then

It all depends on which 2FA application you use. The two most popular options seem to be Google Authenticator and Authy. Google Authenticator If you still have your old phone, deactivate the 2FA and then reactivate it on the new phone. If you don't have access to the old phone, for any reason, you'll have to contact support. Authy Authy has a cloud backup option, that lets you transfer over all your 2FA accounts to a new device. If you didn't have this option enabled/setup properly, you'll have to follow the steps mentioned with the Google Authenticator.

You need a code/link that is sent to the email address to be able to reset the password. If you no longer have the email account you will have to wait for support. Nobody knows how long it takes, but it does take quite a while. Perhaps it might be better to just play on a different account (you don't have to spend money) for now until you have your main account back.

From the blogpost [link] a little more patience I'd assume

Are you downloading it through steam or from the website? Make sure you have the following installed as well. They should normally install automatically while installing the game. DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=35 Visual Studio 2012 C++ Redist: https://www.microsoft.com/en-us/download/details.aspx?id=30679 .NET Framework 4.0: https://www.microsoft.com/en-us/download/details.aspx?id=17851

Was that on Jericho? (since the majority of your characters are there I'd assume so, but asking just incase)

Hotmail still exists, you had the misfortune of not managing your accounts thoroughly. If you no longer have access to the email account, you'll need to wait for support to get back to you. It could take some time, but they'll get back to you when they can.

The support team still has a lot of tickets on their hands, it could take them a while before they're able to get back to you. I've also never had that email be expired for me, that seems like a weird issue.

1 thing I'd like to point out to start with, downloading DLL files from any given website is not a recommended course of actions, you never know if these are the actual files you'd need. These are the correct and official links for the required downloads, you could try removing the ones you added and running these instead: (These were posted by technical staff members in the past) DirectX: https://www.microsoft.com/en-us/download/details.aspx?id=35 Visual Studio 2012 C++ Redist: https://www.microsoft.com/en-us/download/details.aspx?id=30679 .NET Framework 4.0: https://www.microsoft.com/en-us/download/details.aspx?id=17851 I hope these will allow you to run the game without issue, if not don't hesitate to post here again

Any information that you can offer to help both SPCT's and staff in finding exact reproduction steps is much appreciated. Things like what district do you go to could be important. Another thing that comes to mind is networking issues, any odd things that you can think of could help out. If it's possible for you to record your entire screen as you're doing this process that's even better. That way we can investigate the footage to try and determine what's causing the issue.

I decided to try installing the game through steam on a fresh vm to try and replicate your issues. I was able to just install it through steam and start the launcher. DirectX was installed automatically. Then BattlEye was installed (asks permission). After those steps were done, I hit start to run the game, but it kept getting stuck on "Starting BattlEye Service...". A system restart later I opened steam and from there the launcher. Pressing start launched the game right away. This doesn't seem to be a universal issue. How far have you gotten in the install so far and what else have you tried so far?

I'm not actually sure there is one, I just assumed there would be one.

If you read it carefully it says that we won't be posting screenshots at this time. We were however allowed to post about a single bug/feature each

In a secret folder that's only on local storage and not on my servers

I could have posted something like But I decided to have some fun