MattScott

Hi everyone, I've just put up a new blog with details on the upcoming 9/19 patch for PC. You can read it here: https://apbreloaded.gamersfirst.com/2018/09/mid-september-update.html I also spend some time to walk through the next steps for console and PC Unreal 3.5. Thanks, Matt

We are committed to getting feedback. If there is a significant issue brought up, then we will hold pushing it out. I’ll leave that to Beastie. However, we have an aggressive development schedule to hit by the end of the year. So if the issues are subjective and not major, then I do want to push the Weapon Balance this week. Also many experienced players have reached out directly to complain about the current weapon balance in Live districts, so I’m keen to get the meta focused back on strategy and not spraying bullets.

Hey everyone, The devs and testing will be on Prototype A. Those are the values we are looking to move forward with. Remember though it was morning for him since I think he is still in England... so not sure if tomorrow US time or tomorrow EU time. I’m back in the US now but still traveling. Blog should still make it up later today. Thanks, Matt

Hi all, Voicechat is back online for all platforms. Kudos to Vivox for taking care of the issue, building us brand new servers, and upgrading our system to their latest codebase. Thanks, Matt

Hi there, I discussed stack splitting in the live stream today. We are working on bringing it back - there is no intention to permenantly disable it. But the issue for removing it is all throughout the code, so it is taking some time to fix. Thanks, Matt

Hi there, I actually have no idea what build this video was taken from. I can say that it isn't from any recent build of ours. Having said that, I think we should keep the expectations for the Unreal 3.5 upgrade realistic. We aren't remodeling the districts. The goal is to sync the codebase and improve performance on modern hardware. Thanks, Matt

Hi everyone, I actually missed this update last week due to travel at PAX, but I think I'm going to stop posting updates. They aren't really that helpful. This week however, we did upgrade our support portal and added some extra questions when you submit a ticket to help us route the ticket better and respond sooner. Hopefully that will help us finally catch up and get to a reasonable wait time. Thanks, Matt

Hi guys, Sorry for the downtime on the Support site. We did some analysis and upgraded our system so that we can collect better information right up front when you submit a support ticket. This should help speed up our response time going forward. Thanks, Matt

Hi all, We've looked at account merging. It's tricky for a number of reasons. Not impossible, but not in our immediate roadmap. Thanks, Matt

I tend to agree. The idea of world servers is outdated. We've already started working on an architecture change that would merge all the worlds into a single clustered system allowing access to characters across all districts. Then we could untether the location of the district servers to spread them out and make them closer to a lot more people. This will take some time, but we are already moving forward.

Hi all, Everyone with migrated characters should now be able to access them. They should also have name change tokens for those characters that had naming conflicts. Thanks, Matt

Hi everyone, I'm excited to announce that we will be migrating all of the Han characters during our patch window tonight. Once the servers come back online, players will be able to login and play with their old Han characters on the Jericho world server. Everything should work seamlessly, but if any players experience an issue, please open a ticket with support at http://support.gamersfirst.com Thanks, Matt

Hi all, The Admin Tracker isn't reliably working correctly. It's a stock part of IPBoard that we setup to follow certain user levels. We are aware of the issue, but we haven't had a chance to fix it yet. Thanks, Matt

Hi all, I have updated the main post. I recieved word that Vivox feels they can recreate our servers and have them back online for all platforms (possibly) by the weekend without any changes from us. Thanks, Matt

Hi everyone, Here is a quick update about the ongoing outage with our Voice chat system. On or around August 24th while my team was at Gamescom, Vivox experienced some network issues and shutoff the APB voice servers. I took us a bit to diagnose the problem, but I reached out and spoke with their President and engineers to see what happened. At the time we were told they could have our production servers back up in 24-48 hours. However now they are indicating that a solution on their end *may* not be as simple as they thought. I am still waiting for next steps or an ETA. Hopefully they can resolve it soon. Otherwise we may be asked to take a break from Unreal 3.5 to integrate the PC version with their new service. Unfortunately that leaves all our console players without voice service till we can get a patch approved by Microsoft and Sony. I apologize for this disruption with the game. I know it is an important feature for team missions and our Social district. We are working as quickly as we can to resolve this. Thanks, Matt Update: We got a follow up from Vivox saying that they now feel they can recreate our servers in a new datacenter (possibly) by the end of the week without any changes from us. Update 9/12: Voicechat is back online. Vivox took care of the issue with brand new servers on their new platform.

Sorry about the 7 day hold. That hapoens for new accounts, but was triggered for everyone on OTW. We are looking to fix that asap so people can test.

Hi everyone, First, I want to thank everyone who came out and played in the Citadel Prototype districts. I have previously apologized for the mess we made of balancing weapons. This mini-event allowed us to collect invaluable information. I want everyone to know that we are listening and not ignoring the feedback we receive. For the most part I feel like once we make the next round of changes we will be close to what we're looking for. Next, I am excited to announce that the new Trading System is now on OTW. We invite players to come check it out and give feedback, but please note there is a Rank/Rating 15 limit to access Trading. This is a requirement for production, so not everyone who logs into OTW will immediately be able to test the feature. We understand that may be frustrating for some players, but there wasn't a simple solution for removing it. My hope is that we'll be able to launch this feature to everyone soon. Also the next patch will have a number of very important fixes. We were finally able to reproduce and fix the hitreg issue that has been plaguing the game. Lastly, I know everyone has been very patient while we get organized. With many of the latency issues, hitreg, and Trading out of the way, I feel like we can now exclusively focus on the Unreal 3.5 upgrade and on the new mode. It's critical that we launch 3.5 so we can address matchmaking after that. Have a great Labor Day weekend. Thanks, Matt edited for clarity

Hi all, We are having an issue with one of our circuits that has been intermittently resetting and bumping a small amount of players. It has been happening for the last week. Our network team has been working with the vendor to resolve it. Thanks, Matt

All of the Citadel players had to deal with significant latency when they did testing on OTW, so we wanted to do something special for them. We are going to do a similar ‘Play with the Devs’ event on Jericho too.

Hi all, For obvious reasons, I'm going to lock this thread and warn the OP not to do this sort of thing in the future. Thanks, Matt

Yes. Sorry for not being more responsive.

Hi everyone, The reporting in our Support system only extends 90 days out. So these are going to be changing from here on out.. Here are the current CS stats this week: - 76,568 total tickets have been created for APB in the last 90 days - 8,161 of them have been closed. - 98,443 interactions back and forth on tickets. - 1,472 of them are untouched. Thanks, Matt

It was in QA when I left, but there was an issue trading weapons (which is what the bulk of the system is for). I believe that got cleared up, but I'm still seeing unresolved items in our issue tracker. I've been in Germany all week, so it's possible those have all been fixed but not marked complete. If I had to take a guess, we'll be releasing Trading the week of September 3rd. Thanks, Matt Edited to clarify target release date for Trading date.

Hi all, We have an internal connection that has been unstable today. The network engineers are looking at it, but it appears to have dumped players about 3 times today. Thanks, Matt

Hi everyone, We've been a bit busy at Gamescom this week, so I apologize for some of the silence. Lixil has been here all week with me doing meetings, so her focus has been split between the show and her normal duties. Despite the rumors, we didn't have a booth and we were not showing off the new Engine upgrade. The purpose of the trip was mostly to focus on physical distribution and the rollout of Descent later this year. Couple quick updates: 1) We are still working through Weapon Balance issues. Many players have voiced frustration that we didn't listen to them. From my perspective, I don't feel like that is true. Many of their comments have been taken into account. We simply got too excited and jumped the gun before changes were complete. New changes are still being posted to OTW, and once we've settled on the proper balance, we will update Production. Again, I own the mistake. We are working to rectify things. 2) It appears there was a scamming report being broadcast in-game, and our GM handled it poorly. I want to start by acknowledging the player who was trying to broadcast warnings and help make sure other players didn't fall into a scam trap. While they were technically violating our name-and-shame rules, I suspect their heart was in the right place. I understand the frustration players experience when scam tickets take a long time to complete. They take hours and hours to sort through logs and systems to revert items back to their original owners. That is one of the large reasons we escalated the new trading system ahead of the Engine upgrade. We are doing our best, and that is why I have publicly posted for players NOT to trade right now. I also want to acknowledge the effort of the GM who dealt with a tricky situation that was far from black and white. All of our GMs are under the microscope. Their's is a thankless job. This person did the best they could attempting to enforce our rules, but ultimately they made the wrong call. There is no way they could have known it was okay to allow the player's behavior, and Lixil was unavailable due to Gamescom. Lixil has spoken with the GM and worked through the issues. It wont happen again. 3) We try hard not to delete posts. If you see a post missing, please do not make the assumption that we are attempting some cover up. I committed from the first day we took over that we would be as transparent as possible, and I believe we have made good on that promise so far. More than likely a missing post means we have hidden it to correctly sort out the situation. This gives us a chance to contact the parties involved and get informed. Most of the time we will simply unhide the post and let things continue. Sometimes that's not appropriate. In this case, we didn't handle hiding the post as well as I would have hoped. We'll do better in the future. Thanks, Matt