saudauish Posted November 17, 2018 Posted November 17, 2018 .. and I still haven't received a response. 84580 & 85374 are my ticket #s lol
Darkzero3802 Posted November 18, 2018 Posted November 18, 2018 While LO support is actually helpful unlike G1 and Puck the wait times are completely unreasonable.
Clandestine Posted November 18, 2018 Posted November 18, 2018 Support is probably busy trying to decode all those rus tickets
CozyGangsta Posted November 19, 2018 Posted November 19, 2018 It took me 4 months to get a response. I accidentally deleted my Old Glory while cleaning out 60? Pages of 3 day guns. LO support does work. Some people told me to re-send my ticket and that it was lost, but I didn't resend it (Because I stopped caring after a month of silence) but in the end it was not lost. It was eventually answered properly and professionally and now my Old Glory is back. Patience is key I guess. Is it a good response time, no lmao. But it works I guess
Smod Flight Posted November 19, 2018 Smod Posted November 19, 2018 I am sorry about the wait, the following post by Matt may offer some insight (and hopefully some relief). Essentially: The team recognizes that the wait time is unacceptably high, but they are working on solving the issue. One of those solutions are internal tools which allows them to able to handle certain types of tickets quicker. Hopefully this should speed up the process, and see to tickets being responded to much quicker in the future. Once again I am sorry for the wait time. 1
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