Drievus Posted May 30, 2018 Posted May 30, 2018 I'm kinda suprised how my ticket hasn't been handled since I am the 38th ticket. I have a feeling that they might not see it. It would be great if a moderator could answer me on this. 1
Keshi Posted May 30, 2018 Posted May 30, 2018 if its about being banned. they forward a copy paste message to everyone saying to wait till battlEye is implemented
Drievus Posted May 30, 2018 Author Posted May 30, 2018 (edited) 2 minutes ago, Keshi said: if its about being banned. they forward a copy paste message to everyone saying to wait till battlEye is implemented It's not about being banned, it's about something I purchased. Edited May 30, 2018 by Drievus 1
iAdoreHer Posted May 30, 2018 Posted May 30, 2018 They just setup the ticket system and Memorial day just past. Maybe they need more time to investigate.
Similarities Posted May 30, 2018 Posted May 30, 2018 Give it a bit and then you can try to "bump" the ticket to the back of the line (I would not recommend this unless it's a last resort.) by posting in it again.
Drievus Posted May 30, 2018 Author Posted May 30, 2018 Just now, Similarities said: Give it a bit and then you can try to "bump" the ticket to the back of the line (I would not recommend this unless it's a last resort.) by posting in it again. I wasn't planning on reposting it today, it would ofc be easier if an admin/moderator could look into it if they past that ticket number already. 1
LUKASJAN Posted May 30, 2018 Posted May 30, 2018 pay 200 $ to be unbanned u will get response in 30 mins ....
Similarities Posted May 30, 2018 Posted May 30, 2018 1 minute ago, Drievus said: I wasn't planning on reposting it today, it would ofc be easier if an admin/moderator could look into it if they past that ticket number already. I can tell you that I got a generic response in my "pls unban" ticket, and that was #93, so it could be they're investigating it, or it could be that everyone asking for an unban or making a ban appeal just got an automated generic response. Hope that helps even a little bit.
Drievus Posted May 30, 2018 Author Posted May 30, 2018 1 minute ago, Similarities said: I can tell you that I got a generic response in my "pls unban" ticket, and that was #93, so it could be they're investigating it, or it could be that everyone asking for an unban or making a ban appeal just got an automated generic response. Hope that helps even a little bit. Quite painful if you ask me, because this is regarding to a simple payment thing. Thanks anyway for some clarity
Panicbutton Posted May 30, 2018 Posted May 30, 2018 I submitted a ticket 22 hours ago and it's #1551 already. Mine was in regards to my enforcer's name being changed from Bacon to BaconEwCoFvEk or some sh!t like that.
Drievus Posted May 30, 2018 Author Posted May 30, 2018 4 minutes ago, Panicbutton said: I submitted a ticket 22 hours ago and it's #1551 already. Mine was in regards to my enforcer's name being changed from Bacon to BaconEwCoFvEk or some sh!t like that. Lovely, it would be great if the support could look at the ticket being #38 for me.
Drievus Posted May 30, 2018 Author Posted May 30, 2018 1 minute ago, Nijavid said: IT's been 5days for me and still no sign of reply I feel you bro.
Nijavid Posted May 30, 2018 Posted May 30, 2018 Actually These Tickets isn't based on the Number i sent 2tickets from 2diffrent emails the Ticket Number430 got respond and the Ticket Number 402 still didn't get a respond so i feel like these numbers mean nothing
Panicbutton Posted May 30, 2018 Posted May 30, 2018 Just now, Nijavid said: Actually These Tickets isn't based on the Number i sent 2tickets from 2diffrent emails the Ticket Number430 got respond and the Ticket Number 402 still didn't get a respond so i feel like these numbers mean nothing You are probably right.
Drievus Posted May 30, 2018 Author Posted May 30, 2018 3 minutes ago, Nijavid said: Actually These Tickets isn't based on the Number i sent 2tickets from 2diffrent emails the Ticket Number430 got respond and the Ticket Number 402 still didn't get a respond so i feel like these numbers mean nothing Meaning this could take even weeks if they never pick your number...which technically doesn't make sense ofc.
Panicbutton Posted May 30, 2018 Posted May 30, 2018 Just now, Drievus said: Meaning this could take even weeks if they never pick your number...which technically doesn't make sense ofc. I'm sure the tickets are worked on in the order they are received.
Ritual Posted May 30, 2018 Posted May 30, 2018 Hey guys, Alright so! Since I've seen many threads regarding this topic, as well as separated questions we've received, I'm here to clarify this issue further on. The answer is simple. If by any chance, you tagged your submitted ticket with "banned account", regardless of the content of it, your ticket will get a reply that your account will be checked once BattleEye is in. So again, this goes for all issued bans and sadly, you guys will have to wait a bit longer. We are sorry for the inconvenience. Rest of the issues should be resolved as they come, and our support members are doing their best to catch up with a large number of submitted tickets. Also a small reminder, support does not look into any tickets during the weekend, and thus all activities on resolving the issues are done accordingly, throughout weekdays. EDIT: If you get message like this and your issue is not about banned account simply reply to the ticket. I have notified support about this thread.
Drievus Posted May 30, 2018 Author Posted May 30, 2018 1 hour ago, RitualLobotomy said: Hey guys, Alright so! Since I've seen many threads regarding this topic, as well as separated questions we've received, I'm here to clarify this issue further on. The answer is simple. If by any chance, you tagged your submitted ticket with "banned account", regardless of the content of it, your ticket will get a reply that your account will be checked once BattleEye is in. So again, this goes for all issued bans and sadly, you guys will have to wait a bit longer. We are sorry for the inconvenience. Rest of the issues should be resolved as they come, and our support members are doing their best to catch up with a large number of submitted tickets. Also a small reminder, support does not look into any tickets during the weekend, and thus all activities on resolving the issues are done accordingly, throughout weekdays. EDIT: If you get a message like this and your issue is not about banned account simply reply to the ticket. I have notified support about this thread. 1 Thank you for answering. In this case it's a payment issue and not a ban so there shouldn't be a reason to be skipped. 1
Trivirium Posted May 30, 2018 Posted May 30, 2018 1 hour ago, PvtXXXXX said: pay 200 $ to be unbanned u will get response in 30 mins .... oof
Ritual Posted May 30, 2018 Posted May 30, 2018 Just now, Drievus said: Thank you for answering. In this case it's a payment issue and not a ban so there shouldn't be a reason to be skipped. Yes, as I edited in my previous response, the support has been notified and some further directions were given
Drievus Posted May 30, 2018 Author Posted May 30, 2018 3 minutes ago, RitualLobotomy said: Yes, as I edited in my previous response, the support has been notified and some further directions were given Thank you 1
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