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Ritual

Community Manager
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Everything posted by Ritual

  1. Hello everyone, After getting information that there was a rather significant issue regarding payment in the Marketplace where people were not able to purchase G1Cs in time for trial discounts. The issue has now been fixed, and payment should again function as it should. Now regarding all of you that did your trial runs, and then were unable to purchase the weapon with a discount because of this issue, please submit the ticket to the support with your issue, preferably by Monday! Make sure the ticket has a proper title and that the issue in the ticket is properly and thoroughly explained with screenshots. These tickets will be prioritized due to the specific nature of the issue. We will do our best to assist you, and you will help us a lot by properly filling in said ticket. Regards, Ritual
  2. Hello everyone, Already replied to another similar thread but I was then given heads up you guys made one too so! First of all, we apologize for the inconvenience this issue had caused. We are currently looking into it and hoping to fix it soon! As of now I do not have more information about it, but if we get anything else important in the meantime, we will make sure to let you all know. Thank you for your patience! Regards, Ritual
  3. Hello everyone, We sincerely apologize for the inconvenience this issue had caused to all of you. It is currently being looked into, and we are hoping to fix it soon! Thank you for your patience. Regards, Ritual
  4. Hello everyone, Just a quick heads up! We have made some updates on our current Forum Rules/Forum Guidelines that are being implemented from today (08/06/2019). Please make sure you revisit and reread them in order to familiarize yourself with the updates and avoid potential misunderstandings. Thank you. Regards, Ritual
  5. Hello again everyone, Thank you for your patience, servers are up and running again. Regards, Ritual
  6. Hello everyone, Quick heads up that we will be having an emergency maintenance for APB today (1st of August 2019) at 17:00 UTC (in approximately 15 minutes). Please make sure you have completed your sessions by that time to prevent any progress loss. Thank you for your understanding. Regards, Ritual
  7. Hello everyone, As you may have noticed earlier today, we had certain issues with Fallen Earth that caused it to go offline for a portion of time and we sincerely apologize for the inconvenience. By now, the issue has been resolved, and the game is back online. In order to make sure the game is up to date, and in order to try and prevent this issue from happening again, we will be having another extended maintenance tomorrow. It is expected to last around 2.5 hours. We thank you for your patience while we work on it. Regards, Ritual
  8. Ritual

    PowerPlay Weekend

    PowerPlay Weekend WEDNESDAY the 3rd at 2pm (pacific) – MONDAY the 9th at 2pm (pacific) Start the extended weekend off with a Bang! Bust out the sparklers because starting on Wednesday the 3rd and running through on Monday the 9th, everyone can enjoy up to 50% off in ARMAS. Have your eye on some sweet gear in the ARMAS Marketplace? Check out the new Search feature to find explosive deals!
  9. Hello everyone, As you are probably aware, the applications were closed on 11th of June at midnight PST. All of the candidates that sent in their applications until then and are yet to receive an official response, no worries! We are getting to you this week and we should respond to you all by the end of it. If your application was opened but you are yet to receive an answer, we did not forget you, and we will respond to you within these few days Regards, Ritual
  10. Hello everyone, A quick update. Please be patient, we are going through your applications and none of you will be overlooked if you sent yours the right way. The applications are opened until the 11th of June which means we are one third in! Make sure you send in yours on time as we will no longer be accepting new applications after 11th of June at midnight PST. Regards, Ritual
  11. Hello everyone, At this moment, we are looking into the issue with the server. No detailed information are available at the moment as it's being worked on. We will inform you of any further development. Once again, we appreciate your patience and your updates, and we will make sure we put it back up as soon as possible. Thank you everyone, Ritual
  12. Alright, I will be reporting on this as well. Thank you for the heads up.
  13. Hello Cole, We are aware of the issue. Please be patient, the characters indeed take some time to load. We are looking into it, but for now, please don't allow this small inconvenience to ruin your game time for you. I believe that if you wait for a bit the character appears. At least it was so for me yesterday. Ritual
  14. Hello everyone, In the name of the LO staff and myself, I wanted to say, alive and well What happened, happened and we all have better things to do than to dwell on that issue any longer. Thing are being resolved accordingly and lessons were learned. Thank you all for your support, however. We do not put everyone in the same basket and therefore what this person or that person did, will in no way affect our attitude towards the rest of you and towards Fallen Earth. Now that this is out of the way, we can focus back on working on this game further :). Kind regards, Ritual
  15. Hello again everyone, The Fallen Earth is back up Thank you for your patience!
  16. Hello everyone, Unfortunately, due to an unexpected issue arising that caused many players to be flagged around for PvP, we are forced to take the game down in order to make sure all of the players' statuses are restored and all the negative effects are removed. The estimated downtime is two hours. We sincerely apologize for the inconvenience and we ask for your patience while we fix the issue. Regards, Ritual
  17. Hello Aroa, Could you tell me if this is still going on? Ritual
  18. Hello everyone, We will be attempting another patch for APB tomorrow (Thursday, 05/16/19), at the same time (9 AM UTC). Thank you for your patience.
  19. Hello Snappy, Thank you for the information. We are working on resolving the issue. Regards, Ritual
  20. Hello virginiavirgin, From what I've seen, the World Server keeps disconnecting every time an attempt is made to enter one of the districts, and I've only noticed the issue on the NA server. Apologies for taking so long to detect the issue. It has been reported and it is being handled. Kind regards, Ritual
  21. Hello everyone, For all of you still waiting for the resolution of the issue, for your own convenience and to avoid longer waiting time, please redirect to the NA OTW. Everything should be fine there. Regards, Ritual
  22. Hello everyone, As our community is becomes more active, we are once again looking out at our playerbase to recruit some fresh faces for volunteer positions. Applications will be opened for 30 days starting on a day of the announcement. If you just sent us an application a few days prior to this posting, don't worry, you do not have to apply again. We will be taking your application into full consideration. Community management and the Little Orbit team want to thank you all that express your interest and we are looking forward to greet more of you as a part of our volunteering teams! Kind Regards and again, thank you! Lixil & Ritual ************ How to Apply: 1. A specific form that will be presented at the end of this post while creating your application, which should be in the body of the message, not as an attachment. 2. The SUBJECT of your PM should have the following: 3. “Application: “ 4. Game you are applying for (APB, FE) 5. Position as either 'GM' or 'MOD' 6. Platform in parenthesis (if you are apply for APB, this can be PC, PS4, XB) 7. Example: “Application: APB GM (PC)“ 8. Submit your application! Submitting your Application: Send your application as a forum PM to both @Ritual and @Lixil. Again, please send the application in the text field of the PM, do not send us any attachments. What Happens Next? We will be reviewing your applications over the next few weeks to identify potential candidates to join the volunteer team. If you are selected, we will contact you and schedule an interview over Discord. What if I don't hear back right away? It probably means we are yet to review your application. We are usually dealing with a large number of applications and it takes time to go through all of them. Whether you are moving forward to the interview or unfortunately not, we will make sure to let you know the results. Thank you for your patience! Note: We do take note of applicants that react poorly for not being selected and that will hurt your ability to be selected in the future. So what happens after I am selected and pass the interview? Congrats! Shortly after the interview, we will contact you to let you know if you will be joining our volunteer team! You will need to sign an NDA before we introduce you to the team. You will go through a training period with a well-seasoned mentor by your side while you get the hang of things before becoming a full fledged GM/Moderator. Immediate Disqualifications: ⦁ Your application is not sent as a PM on the official forums; ⦁ Your application is not labeled with the proper Subject ⦁ Your application does not contain the requested details; ⦁ Poor grammar/spelling/understanding of the English language. POSITIONS AVAILABLE Each volunteer position will have the following information: ⦁ The name of the requested volunteering position; ⦁ Description of position; ⦁ Listing of requirements. 1. APB GM (PC, Xbox, PS4) or Fallen Earth GM Description of position: As a GM, you will be engaging with the community in the game itself. Briefly described, your responsibility will in its greater part consist of the following: ⦁ Making sure the dialogue between the users is friendly and respectful, as in accordance of the Terms of Service; ⦁ Making sure there is always fair play as well as the game being played in accordance to the Terms of Service; ⦁ Assisting players in the game, be it to fix technical issues or share game knowledge; ⦁ Having the obligation to report any activity that is against Terms of Service or Code of Conduct in a specified place you will be getting access to once you're a team member; ⦁ Having an obligation to use your GM powers only for good and neatly reporting their usage to selected specified staff members. Requirements: The following requirements are the basic requirements needed for you to be a considered candidate: ⦁ MUST be 18+; ⦁ Deep knowledge of the game you are applying for; ⦁ General knowledge of the Terms of Service; ⦁ Friendliness and professionalism to handle the positive as well as the negative situations that may arise; ⦁ Objectiveness and patience to handle the issues in the best possible way while being consistent and fair throughout, and without discrimination or favouritism; ⦁ Conversational level of English language. ⦁ Must own a keyboard (consoles) A small advantage may be given to the candidates which: ⦁ Have previous experience as a GM or any equivalent position; ⦁ Is in one of the NA timezones; ⦁ Knows more than one language that is a big part of the game's community 2. APB or Fallen Earth Forum Moderator (MOD) Description of position: As a forum moderator, you will be engaging with the community inside our official ABP or FE forums (depending on which one you are applying for). Your responsibility will in great part consist of the following: ⦁ Making sure the dialogue between the users is friendly and respectful, and in accordance to the Terms of Service and the Forum Rules; ⦁ Handling the contents of the assigned forums (merging, hiding, moving, etc.); ⦁ Being up to date with the happenings on the forums, and maintaining transparent and professional communication with the community; ⦁ Having an obligation to react to the violations, or reporting them if they're out of the jurisdiction of your position while remaining objective and fair in your judgement. Requirements: The following requirements are the basic requirements needed for you to be a considered candidate: ⦁ MUST be 18+; ⦁ Deep knowledge of the game for which you are moderating, for that will allow you to respond to any potential questions asked; ⦁ Deep knowledge of Forum Rules and atleast a general knowledge of Terms of Service; ⦁ Conversational level of English language in writing and reading, as well as a general slang understanding; ⦁ Friendliness and professionalism to handle the positive as well as the negative situations that may arise; ⦁ Objectiveness and patience to handle the issues in the best possible way while being consistent and fair throughout, and without discrimination or favourism. A small advantage may be given to candidates which: ⦁ Have previous experience in moderating or equivalent tasks; ⦁ Knows more than one language that often appears on the forums; ⦁ Never had been warned over a serious Forum Rules or Terms of Service violation. APPLICATION TEMPLATES 1. GM Application Template: ⦁ Which game you are applying for (Specify your system of choice if APB is in question); ⦁ List all of your accounts and characters you own; ⦁ Tell us why you're interested in this position; ⦁ Tell us what your strengths are, and how they may be an asset to this position; ⦁ If you were you banned in the past and why; ⦁ How long have you been actively playing the game; ⦁ Do you have any previous experience as a GM or any previous experience in similar projects. 2. Forum Moderator (MOD) Application Template: ⦁ Which game's forums you are applying for; ⦁ List all of your private forum accounts (if you happen to have any); ⦁ Tell us why you're interested in this position; ⦁ Tell us what your strengths are, and how they may be an asset to this position; ⦁ Were you ever warned once or multiple times in the past and why; ⦁ How long have you been actively using the forums or at least engaging with the community; ⦁ Do you have any previous experience as a MOD or any previous experience in similar projects.
  23. Hello again everyone, We are letting you know that we will be performing a maintenance for Fallen Earth tonight at 1AM PST. As of now, we have no ETA on how long it may last. Thank you for your patience. Kind Regards, Ritual
  24. Hello everyone, We are aware of this issue, and we are working on a fix. Please be patient as we will make sure we resolve it as soon as possible. Thank you! Regards, Ritual
  25. Hello! The issue is being handled and we will make sure to resolve it as soon as possible. Thank you for your patience. Regards, Ritual
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