ZoriaDunne Posted December 6, 2018 Posted December 6, 2018 How can support be this slow in a game with a playerbase that small? It literally takes weeks for them to answer. I've seen games with giant playerbase were the support answer in 1-2 days as max. Not trying to hate, just a little annoyed about this thing, since I have a problem with Armas marketplace.
CookiePuss Posted December 6, 2018 Posted December 6, 2018 22 minutes ago, TheKeanuReeves said: How can support be this slow in a game with a playerbase that small? It literally takes weeks for them to answer. I've seen games with giant playerbase were the support answer in 1-2 days as max. Not trying to hate, just a little annoyed about this thing, since I have a problem with Armas marketplace. Come on man, you aren't new here...
Defibrillator Posted December 6, 2018 Posted December 6, 2018 They have priorities man. There are compromised accts, passwd reset mails(its broken they manually send it), scam reports (hell ye ppl do get scammed), missing weps, mails from raytaylor etc etc
SyllyBear Posted December 6, 2018 Posted December 6, 2018 21 minutes ago, CookiePuss said: Come on man, you aren't new here... That many tickets. 500 players
CookiePuss Posted December 6, 2018 Posted December 6, 2018 2 minutes ago, SyllyBear said: That many tickets. 500 players Welcome to the world of customer support my friend.
vsb Posted December 6, 2018 Posted December 6, 2018 25 minutes ago, Defibrillator said: scam reports (hell ye ppl do get scammed) they don’t accept scam tickets anymore iirc
Weeb TheEpicGuyV2 Posted December 6, 2018 Posted December 6, 2018 1 hour ago, TheKeanuReeves said: How can support be this slow in a game with a playerbase that small? It literally takes weeks for them to answer. I've seen games with giant playerbase were the support answer in 1-2 days as max. Not trying to hate, just a little annoyed about this thing, since I have a problem with Armas marketplace. They don't have much staff so what can you expect. Just gotta stick through the rough for now to reach the holy land
CookiePuss Posted December 6, 2018 Posted December 6, 2018 "Many players ask what our most common tickets are, so here is a breakdown Issues getting into their account 31% Scammers / Reports on other players 25% Issues with gameplay 20% Issues with purchases 14% Tech support 10% Thanks, Matt"
Mooke Posted December 6, 2018 Posted December 6, 2018 From my experience, it takes a while to get your first response (From August to end of November in my case). When you do get your first reply, they'll continue to get in touch with you until your issue is resolved. That has been my experience anyway, don't know about anyone else so take it with a pinch of salt.
Recommended Posts