APB Customer Support.

[SmilyFace 300]

I can say that i would be ashamed to know who Teach peoples behind the tickets. (not an offense, just what i think)

 

I had lost the access to icloud after losing my iphone, i needed to wait for Apple to recover it and they did it, called me this morning, talked a bit vocally and i could log inside my authenticator, and get the access again, in the meantime i opened a ticket for asking to disable my 2FA, and not only the support answered 2/3 days after my ticket, which is not useful for who needs a fast help, but they also asked me questions that shouldn't be took into consideration and skipped others.

 

In add, After i updated the ticket saying i had recovered by myself, ( THANKS to Apple) and not to LO, specifying i wanted the ticket to be close and i didn't needed any more help, they answered me with this:

"Hello ************, unfortunately, the information you provided doesn't match any of the accounts we show in our system. Let us know if you need any further assistance. Regards, ************"

 

1. I know my account, my brain is still capable of recognizing things;

2. They didn't even answered to my successful recover but instead just put up some random throwed stuff;

3. Support Never asks for last 4 numbers of your credit card nor sends a verify addebit to your bank to Verify you are the owner but simply asks about useless things that doesn't even count if you don't answer to the Only essential one for them, Transaction ID/s. (((SUGGESTION FOR THE FUTURE)))

 

Transaction ID.. something that is Only present inside a useless, buggy, broken, messy, not understandable automated empty message you get in your e-mail when you charge G1C.

(BTW the Game Name is still missing LO, congrats, that's listening.)

 

I am 100% sure what i told in the answers to the questions, because upon checking by MYSELF, i clearly knew i was right, bday, registration, old tickets names and what, character names and servers.

But, Clearly, someone don't know how to work, or someone at LO didn't teach them enough/at all to answer like that.

 

((( IRONIC ))) I must say something, i am CLEARLY not the owner of this account, naaah, i am just somebody who randomly wanted to recover a random account which Casually had every single information, and thanks to my authenticator recovery could log in back and disable it, re-enabling it in a more safe and protect way, to AVOID situations like that, because i know, i knew, LO would act like that. ((( IRONIC )))

 

Little Orbit, i Beg you, BE and DO BETTER, this is atrocious and horrible.

That's also why i never contact support, because i know alredy what i am going into.

 

p.s. Oh and i guess, thanks for the help.. 

p.s.s. Keep asking the same childish questions, not the real serious ones, who cares about credit card infos and purchase history.

 

Support Vote: -1/10

Feedback: Forget to contact them.

Edited July 7, 2021 by SmilyFace

[vsb 6171]

31 minutes ago, SmilyFace said:

Support Never asks for last 4 numbers of your credit card nor sends a verify addebit to your bank to Verify you are the owne

how would this possibly prove that you're the account owner?

[Euxoa 17]

5 hours ago, xiphos said:

how would this possibly prove that you're the account owner?

Because only you own the credit card linked to an account? 

[vsb 6171]

1 hour ago, Euxoa said:

Because only you own the credit card linked to an account? 

prepaid gift cards, expired or replaced cards, joint paypal accounts, and authorized users could all be exceptions to that

 

nor do i imagine orbit would want the increased security risk of circumventing their transaction systems, there's a reason they do refunds in g1c 

[Euxoa 17]

2 hours ago, xiphos said:

prepaid gift cards, expired or replaced cards, joint paypal accounts, and authorized users could all be exceptions to that

 

nor do i imagine orbit would want the increased security risk of circumventing their transaction systems, there's a reason they do refunds in g1c 

Yet he didnt mention any of those, did he.

[vsb 6171]

2 minutes ago, Euxoa said:

Yet he didnt mention any of those, did he.

no he didn't, which is why i questioned how a system with loopholes like those would prove his ownership

[MonkaS 215]

All they ask for is ips(geo location), transaction ids(found in email), date of birth, and date of account creation(found in email). 

[heelruby 66]

how does one lose their phone even smfh

[Deadliest 385]

I found your iphone bro.

[KyoukiDotExe 231]

What is it with people and on support tickets with problems that they are 100% the cause of? How is this any relevant to how support employee tries to resolve your issue to the best of their ability?

Just because you made a mistake and are probably pissed off or emotional - you put this on a support team that tries to resolve your issue which is their job mind you. They aren't here to bully you out.

 

Take a step back or calm your senses / nerves because this is clearly more to do to an issue you've caused upon yourself rather then on LO for.. what? asking you questions that every single person would need to fill in or give them the information to so they can do their job?

[TzickyT 212]

just crying couse he los this account ... smh

[Jilleroo 349]

15 hours ago, heelruby said:

how does one lose their phone even smfh

Someone smashed my car window to steal mine parked in a university campus.

 

It happens. lol

[Deadliest 385]

6 minutes ago, EvaPooh said:

Someone smashed my car window to steal mine parked in a university campus.

 

It happens. lol

You don’t leave valuables in your car….

[Jilleroo 349]

2 minutes ago, Deadliest said:

You don’t leave valuables in your car….

Fell out of my pants while I heading to class in a hurry.

 

Jeez mom, cut me some slack and just buy me a new phone, gawd.

Edited July 8, 2021 by EvaPooh

[heelruby 66]

8 hours ago, EvaPooh said:

Someone smashed my car window to steal mine parked in a university campus.

 

It happens. lol

lemme guess it was sitting on ur seat nicely, waiting to get picked up xd ?

8 hours ago, Deadliest said:

You don’t leave valuables in your car….

ye, never do that... or at least try to hide them

8 hours ago, EvaPooh said:

Fell out of my pants while I heading to class in a hurry.

well ehhh get better pants idk it never happened to me lol

8 hours ago, EvaPooh said:

Jeez mom, cut me some slack and just buy me a new phone, gawd.

no

[Lucesan 36]

Damn, never thought we'd find a Karen in APB Reloaded.

[Hexerin 1140]

On 7/8/2021 at 3:21 PM, EvaPooh said:

Fell out of my pants while I heading to class in a hurry. Jeez mom, cut me some slack and just buy me a new phone, gawd.

This is why you shouldn't use the pockets in female pants, just sayin'. They aren't designed to actually hold stuff, they're just there for appearance.

[cowhorseman 441]

a few months back i lost access to an account. support did anything and everything in there power to tell me i wasn't the owner of that account even when i told them all the names of my chars for apb and fallen i even asked them since they needed my ip to check my other accounts and that would prove the one i am missing was infact mine. well turns out LO needs your ip to prove you own an account but can not use said ip to check to see if that account logged in with it or any other accounts in which to prove it they also had two people answer me. first one as i recall had no idea what i was talking about or was just plain stupid and the second one was more bent on being as useless as he could be. so yea do not even lose access to your accounts because they wont help you and pray some man child doesn't get mad enough that your better then him and steals your account.

 

and one more thing if i recall right they also told me i couldn't prove the accounts i was showing for and saying were mine which i could log into and still can could also not be proven to be mine

which in turn means they think you stole your own accounts to play there games, because logically i would still a free to play games account under my email address to play the game with the chars i made because i am to lazy to make my own email address to make chars to log in and play on.

 

step up your support LO there about as helpful as pouring acid on an open wound 

[SmilyFace 300]

Close this topic. @Amayii

[Amayii 398]

This thread has been closed as per OP's request.

 

~@mayii