I can say that i would be ashamed to know who Teach peoples behind the tickets. (not an offense, just what i think)
I had lost the access to icloud after losing my iphone, i needed to wait for Apple to recover it and they did it, called me this morning, talked a bit vocally and i could log inside my authenticator, and get the access again, in the meantime i opened a ticket for asking to disable my 2FA, and not only the support answered 2/3 days after my ticket, which is not useful for who needs a fast help, but they also asked me questions that shouldn't be took into consideration and skipped others.
In add, After i updated the ticket saying i had recovered by myself, ( THANKS to Apple) and not to LO, specifying i wanted the ticket to be close and i didn't needed any more help, they answered me with this:
"Hello ************, unfortunately, the information you provided doesn't match any of the accounts we show in our system. Let us know if you need any further assistance. Regards, ************"
1. I know my account, my brain is still capable of recognizing things;
2. They didn't even answered to my successful recover but instead just put up some random throwed stuff;
3. Support Never asks for last 4 numbers of your credit card nor sends a verify addebit to your bank to Verify you are the owner but simply asks about useless things that doesn't even count if you don't answer to the Only essential one for them, Transaction ID/s. (((SUGGESTION FOR THE FUTURE)))
Transaction ID.. something that is Only present inside a useless, buggy, broken, messy, not understandable automated empty message you get in your e-mail when you charge G1C.
(BTW the Game Name is still missing LO, congrats, that's listening.)
I am 100% sure what i told in the answers to the questions, because upon checking by MYSELF, i clearly knew i was right, bday, registration, old tickets names and what, character names and servers.
But, Clearly, someone don't know how to work, or someone at LO didn't teach them enough/at all to answer like that.
((( IRONIC ))) I must say something, i am CLEARLY not the owner of this account, naaah, i am just somebody who randomly wanted to recover a random account which Casually had every single information, and thanks to my authenticator recovery could log in back and disable it, re-enabling it in a more safe and protect way, to AVOID situations like that, because i know, i knew, LO would act like that. ((( IRONIC )))
Little Orbit, i Beg you, BE and DO BETTER, this is atrocious and horrible.
That's also why i never contact support, because i know alredy what i am going into.
p.s. Oh and i guess, thanks for the help..
p.s.s. Keep asking the same childish questions, not the real serious ones, who cares about credit card infos and purchase history.
Support Vote: -1/10
Feedback: Forget to contact them.