MattScott

Hi all, The devs are looking at this. No need to open a ticket. If you made a purchase, we’ll get you sorted. Thanks, Matt

Hi all, We've hit a snag with the updater service that builds the patches. Obviously this infrastructure hasn't been used in a long time. The team is continuing to work on this through the weekend, and I'll give updates as we move along. At this point it looks like we stand a good chance of missing the 9/22 with this event. Regardless, we're going to run it anyway as soon as it's ready. I appreciate everyone's patience, and I hope everyone enjoys the various player-run anniversary activities tomorrow. Thanks, Matt

Hi all, Commander has been applied to everyone. Thanks, Matt

Hi everyone, Support has been bogged down with tickets from Nekrova merge players. It nearly a week to get through the 16th and 17th of August, but things are picking up now. There are now 1020 total tickets and 824 tickets that have not yet had a response, which are both down from last time. Today we are answering tickets from August 20th, which means that we are at a month response time. If your ticket is older than August 20th, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks, Matt

Hi all, We are running a little behind. This is our first event from scratch, and we've had a couple bugs blocking completion of the event. However our team just solved the last bug, so now they are adding in the rest of the sub quests. Then we'll need to do some testing. We are going to be cutting this very very close.. likely patching tomorrow or possibly early Sunday morning. As soon as things are close, I'll do another post here on the forums with the event details (along with some social posts linking here). Also, there has been some questions about when the server will go offline. I want the event to run for a full 2 weeks. I'll announce the last day when the event goes live as well. Thanks, Matt

Hi all, We are evaluating a number of tweaks and additions to the bundle to fill out alternate options. Thanks, Matt

Hi there, We are looking at fixing this. Thanks, Matt

This has been fixed. https://www.gamersfirst.com/apb/patch-notes We did an Alienware/Steel series promo a while back, and players felt the preset for the car was bland/boring, so we thought we would try something different this time around. Do players want a black shirt with a green logo? Feels like they could make that pretty quickly themselves. Thanks, Matt

Hi there, Fair points. I’ll see what we can do going forward. The notes on the Patch announcement have been passed along. I’m told the Razer Promo is working now. Anyone who hasn’t received the items should try logging out and logging back in to force the system to back grant it. Thanks, Matt

Hi all, New weapon harnesses are available: https://www.gamersfirst.com/marketplace/ingame/index.php?storetype=g1c&gameID=20&catID=65&subcatID=152 Going to lock this thread. Thanks, Matt

Hi there, We've had a number of issues reported. We'll be doing a patch to address them as soon as possible. Thanks, Matt

Hi there, I'm sorry you feel the Issues section is ignored. I do try to have the team run through there on a regular basis and give me a list of what is being reported. We are seeing the issue with the Razer promo. The team is working on a fix. We'll back grant the items to anyone who made purchases. Thanks, Matt

Hi there, You’ve raised a number of good questions. These forums will stay on while we rebuild the game. Internally we have a set of test servers that we are using to make comparisons for the original game. Those will remain active for our dev team through out development. However it’s not always feasible to post progress this early, since so much of the work is in rebuilding the backend server code. I will do my best. Releasing a single player version is nearly the same as redoing the game. It’s not really feasible to do that much faster than what we already have planned. Lastly, I have publicly said we will do our best to preserve as much of your progress and items as we can from your accounts. However that will depend on how much we change. Again, we will do our best. Thanks, Matt

Hi there, Even if you cannot log into the support site, you can also email support@gamersfirst.com to open a ticket. Thanks, Matt

Hi all, Since we took over, I've been pretty vocal about the F2P implementation of APB. Aside from reducing ARMAS prices and balancing the value of G1C, I have always felt that we also needed to finish what Reloaded started. The changes to the Joker Store were a step in the right direction, but effective Wednesday, September 18th, we will start giving out Joker Tickets as rewards for opposed missions. For the longest time, players have only been able to earn JTs from events, Daily Activities and Fight Club. Now regular Free-to-play players will have a repeatable method for earning permanent items within the primary method of gameplay. As you can imagine, we're approaching this fairly conservatively, so please know that all of these values are subject to change as we collect more data. Here is how this system will work: 1) Regular Mission Districts Opposed missions in Financial and Waterfront will offer a random chance to win from 0-10 Joker Tickets. You need to participate and complete the mission to be eligible, but you do not have to win. There is a Daily Cap to how many Regular Mission JTs you can earn, which is based on your highest threat level reached that day. The Regular Mission District Daily Caps are: Training - 0 Green - 100 Bronze - 100 Silver - 150 Gold - 200 This means that you can cap out at Silver, but if you reach Gold then you can earn 50 more that day. 2) Weapon Prototype Districts In addition to the Regular Missions, players can also receive 1-10 Joker Tickets from doing opposed missions in our Weapon Prototype Districts. This doesn't sound like a big difference from Regular Mission Districts, but during our internal development, we were able to rack up tickets a lot faster. Weapon Prototype Districts have their own Daily Cap and track the JTs earned separately from the JTs earned in Regular Mission Districts. The Daily Cap for these districts is a flat 200 for everyone. Just to make things interesting, we have two extra rewards that can sometimes pop up if you haven't reached your Daily Cap in the Weapon Prototype Districts: Weapon Prototype Boxes. Players can open these to reveal a temporary random Legendary for them to try with limited ammo. A very rare 250 one-time JT reward. This wont count against your Daily Cap. Once you have reached your Daily Cap, you can still earn Weapon Prototype Boxes. 3) Future Premium Bonus We're going to watch the numbers, but sometime in the future we would like to add a bonus for players with Premium. This will be a guaranteed amount of JTs per mission that is added to the random reward. There are still more changes coming. We have a new design to address the gambling issues with Joker Mystery Boxes, and a potential new way for Legendaries to be collected. But rest assured that we will continue adding more permanent character items to the Joker Store and more cosmetic account level items in ARMAS. In fact, you'll see some new ARMAS items in this week's patch as well. Thanks, Matt

Hi all, This is an issue that we are watching very carefully, and from my perspective, there are multiple angles to consider. 1) I absolutely agree that dangerous gambling mechanics should not be available to kids. The problem I see is creating good laws that clearly defining bad gambling practices so publishers can make the proper changes. There is a world of difference between the Belgium law and the Netherlands law. One is very straight forward and easy to comply with. The other is a vague mess. Let me give you some examples: - Is any form of purchasable randomized reward gambling? Is there an acceptable payout threshold that makes it okay? - What if the rewards are not tradeable or sellable to other players? Does gambling require the element of "recoupment" if you hit the jackpot? - What if the randomized reward boxes are gathered via gameplay in addition to being purchasable? Are they still gambling? Lawmakers need to establish a clear set of guidelines. They are going to directly affect an entire industry of companies, jobs, and players. Hopefully they wont drag us into another Article 13 mess. 2) I feel that parents have a responsibility to monitor their child's activities. It is impossible for a child to get a credit card, so if they have access to money for these systems, then it is because an adult gave it to them at some point. Also APB is an M rated game and it should stay that way. The Adults Only rating is something altogether different. Prolonged sex or violence and real money gambling - not gambling-style practices. I'm not sure how much further we can go to subsidize the parent's role here. 3) Replacing these mechanics takes time - if it can be done at all. I don't feel that players completely understand the financial impact that this new legislation will have on game companies. Not all games have monetization mechanics yet that they can survive on if their loot boxes are removed. So I also think players need to be prepared for many games to simply shutdown when this eventual legislation passes. Perhaps that is okay. But I'm guessing that many players will be upset when their favorite, smaller game doesn't make it. For APB, we are committed to making the game a safe place to play - including removing loot box mechanics. We have spent months designing a replacement system that still preserves the fun aspects of chasing, collecting and selling Legendary weapons. It has taken a lot of brainstorming and work on our part, and it will require a significant level of development that we have to accomplish alongside the Engine Upgrade and other priorities. Even then, our new strategy carries a lot of economic risk that may or may not damage the game long term. Ultimately my preference is to move slowly and work with lawmakers on a reasonable timeline that we can all meet together. Thanks, Matt

Hi there, Waterfront has always been short two contacts. So while it is not ideal, this is where these contacts were designed to go long before we took over. Thanks, Matt

Hi everyone, Still running very heavy on tickets. Not sure why the 13th through the 16th had so many submitted, but we're working through those dates very slowly. There are now 1160 total tickets and 880 tickets that have not yet had a response, which is down from last time. Today we are answering tickets from August 16th, which means that we are a couple days under a month response time. If your ticket is older than August 16th, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks, Matt

Thanks for the heads up. We are in the process of taking down that package now.

Hi all, Since not everyone checks our forums or the Steam forums, we have taken down the Fallen Earth Marketplace. This is just to make sure that no one accidentally spends money on items or subscriptions without realizing that the game is coming offline soon. Additionally, we cancelled all Fallen Earth subscriptions so they didn't renew for players anymore. All players have been given Commander now till the servers go offline. Thanks, Matt

Hi there, I can understand your frustration. This effort to clean up the achievements was requested by a number of FE Achievement Hunters so they don't end up with less 100% on Steam forever. Thanks, Matt

Hi everyone, It's been an "all hands on deck" week in Customer Support with members of QA and other departments helping out. We are working hard to bring these numbers back down, but the volume of tickets has been steadily increasing. There are now 1208 total tickets and 990 tickets that have not yet had a response. Today we are answering tickets from August 13th, which means that we are at 24 day response time. If your ticket is older than August 13th, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks, Matt

Hi all, As part of cleaning things up to take the game offline, I would like to also remove the unobtainable achievements from Steam. Right now it appears that Achievement Hunters cannot 100% the game, because not all of the achievements work. However, there are 559 total achievements in Steam. So I need your help to let us know which achievements are broken. Here is the list I have so far. As more are reported, I'll update this post: - Down to a Science - Get yourself out of trouble using the following Science items. - 0-20 (wrong items are set and cant be used by player) - Prince of Whales - Win 100, 500, 1000, 10000, 50000, 100000, 250000, 500000 Chips (blackjack mini game was removed) - King of Pain - Lose 100, 500, 1000, 10000, 50000, 100000, 250000, 500000, 750000, 1000000, 2000000 Chips (blackjack mini game was removed) - Woods or Wires (requires missing content) - Monkey Business (requires missing content) - Northern Exposure (requires missing content) - Forest Ranger (requires missing content) - Embry Scavenge Expert (requires missing content) - Watchtower Scavenge Expert (requires missing content) - New Flagstaff Scavenge Expert (requires missing content) - Trader's Flat Scavenge Expert (requires missing content) - Deadfall Scavenge Expert (requires missing content) Let me know. Thanks, Matt

No. The forums will stay here so we can post updates on the new version.

Hi all, This is a bit bittersweet for me. Prior to September 22nd, we will be launching the first all new event in honor of the 10 year anniversary for Fallen Earth. We hope that players will enjoy what we have planned, because this will now be their last chance to play the current game with their friends. I'm sad to announce that effective 10/2 (or there about based on when the event goes live), we will be taking the Fallen Earth servers offline. Unfortunately after weeks of monitoring things and getting players feedback, I have determined the current state of Fallen Earth just isn't sustainable in its current form. You guys have been very tolerant, but the player experience is terrible right now. It's laggy and buggy. Servers crash quite often, and stacking is still disabled due to exploits. I don't blame the player base for the low concurrency numbers. You need a better game to play. For clarity, I am still committed to the new version of the game that we have been working on. However we are still very early into development, so there isn't a timeline I can provide yet. I want to personally thank everyone for their support over the last 17 months. Fallen Earth is still one of my favorite projects. I look forward to giving it the proper attention it deserves. EDIT: We will be turning on Commander for everything till the servers are turned off. Sincerely, Matt