Trivirium Posted May 27, 2018 Posted May 27, 2018 Emailed support almost 3 days ago now, I know the new system is in effect and a lot of tickets are being viewed but I feel like this is taking much longer than usual. For those who have dealt with new support, What was your wait time like? Is it just me or is everything just swamped lately?
Aeronaut Posted May 27, 2018 Posted May 27, 2018 2 minutes ago, OpTicElement said: I know the new system is in effect and a lot of tickets are being viewed but I feel like this is taking much longer than usual. Is it just me or is everything just swamped lately? seems like you already answered your own question. just wait. anything past a week is when you should start to get concerned.
Trivirium Posted May 27, 2018 Author Posted May 27, 2018 Just now, Aeronaut said: seems like you already answered your own question. just wait. anything past a week is when you should start to get concerned. Fair enough. I'll wait it out then.
Fumiku Posted May 27, 2018 Posted May 27, 2018 You have a ticket number in ya mail btw. I guess it takes like 1 week or more (cuz people rushed the support 2 days ago) ^^
iDev Posted May 27, 2018 Posted May 27, 2018 It's the weekend, they'll probably get to you next week.
Ashley Posted May 27, 2018 Posted May 27, 2018 Also keep in mind that it's Memorial Day weekend in America. I wouldn't expect them to start working on any tickets until Tuesday.
Clandestine Posted May 27, 2018 Posted May 27, 2018 I've sent ticket at friday afternoon and I was already 221st in line. Give it some time and I'm not even sure if they are working during the weekend.
Displ4yName Posted May 27, 2018 Posted May 27, 2018 the support has a lot to do right now. Just wait and drink tea
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