EneSeto 3 Posted October 13, 2019 I am not able to login to my account for more than a week now, already submitted a ticket week ago, how long more are you going to take to reply and assist? If you need manpower you can hire me to work in your support deaprtment #helpmematt Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 13, 2019 1 minute ago, EneSeto said: I am not able to login to my account for more than a week now, already submitted a ticket week ago, how long more are you going to take to reply and assist? If you need manpower you can hire me to work in your support deaprtment #helpmematt Come on man, I know there's like 100 pinned threads, but it was right there in front of you. 1 Share this post Link to post Share on other sites
NotZombieBiscuit 3146 Posted October 13, 2019 Depends on how much you spent and if it was enough to get premium service. 1 Share this post Link to post Share on other sites
Fasalina 163 Posted October 13, 2019 4 weeks last time i checked Might wanna consider playing something different in the meantime :^) Share this post Link to post Share on other sites
Hexerin 1140 Posted October 13, 2019 8 hours ago, CookiePuss said: Come on man, I know there's like 100 pinned threads, but it was right there in front of you. Implying anyone of this generation lifts a finger for anything themselves. Share this post Link to post Share on other sites
Darkzero3802 606 Posted October 13, 2019 30 days is the time for a game with no population. At this population it should be a day or 2 at most. Share this post Link to post Share on other sites
TheJellyGoo 343 Posted October 13, 2019 44 minutes ago, Darkzero3802 said: 30 days is the time for a game with no population. At this population it should be a day or 2 at most. That would be the case if those few left wouldn't be such special needs people that have double digit tickets open. Share this post Link to post Share on other sites
Hexerin 1140 Posted October 13, 2019 11 minutes ago, TheJellyGoo said: That would be the case if those few left wouldn't be such special needs people that have double digit tickets open. That's why smart support desks have filter systems in place. Someone putting dozens of tickets in would simply have all of their tickets filtered to a low priority queue, which is usually manned by only one or two CS agents (if not just outright relegated to interns). Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 13, 2019 1 hour ago, Darkzero3802 said: 30 days is the time for a game with no population. At this population it should be a day or 2 at most. Please tell us how you would handle the 807 tickets currently existing. Share this post Link to post Share on other sites
vsb 6170 Posted October 14, 2019 6 hours ago, CookiePuss said: Please tell us how you would handle the 807 tickets currently existing. delete buttons exist for a reason Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 14, 2019 8 minutes ago, Solamente said: delete buttons exist for a reason Problem....solved. Share this post Link to post Share on other sites
Xelento 0 Posted October 14, 2019 16 hours ago, CookiePuss said: Come on man, I know there's like 100 pinned threads, but it was right there in front of you. Yep I've checked it before I posted, I saw the 3 digit untouched support ticket that's why I'm worrried 9 hours ago, NotZombieBiscuit said: Depends on how much you spent and if it was enough to get premium service. About 1.5K in 5 years, most recent purchase was 3 weeks ago irc 8 hours ago, Fasalina said: 4 weeks last time i checked Might wanna consider playing something different in the meantime :^) Just joined Destiny 2 to kill time 8 hours ago, Darkzero3802 said: 30 days is the time for a game with no population. At this population it should be a day or 2 at most. Ikr thought wouldn't take more than 3 Share this post Link to post Share on other sites
Fortune Runner 796 Posted October 14, 2019 23 minutes ago, Xelento said: Ikr thought wouldn't take more than 3 there are individuals who literally send a report for each person who kills them. thats a major reason why support gets so many number wise Share this post Link to post Share on other sites
Hexerin 1140 Posted October 14, 2019 2 hours ago, Fortune Runner said: there are individuals who literally send a report for each person who kills them. thats a major reason why support gets so many number wise Oh how adorable you are that you think /report does anything. Share this post Link to post Share on other sites
Fortune Runner 796 Posted October 14, 2019 Just now, Hexerin said: Oh how adorable you are that you think /report does anything. but it does and they openly complained about it on the forums for getting in trouble Share this post Link to post Share on other sites
Hexerin 1140 Posted October 14, 2019 58 minutes ago, Fortune Runner said: but it does and they openly complained about it on the forums for getting in trouble "Sockpuppet" Go look it up. It's common practice, because it works so well on people like you. Share this post Link to post Share on other sites
Fortune Runner 796 Posted October 14, 2019 38 minutes ago, Hexerin said: "Sockpuppet" Go look it up. It's common practice, because it works so well on people like you. tell that to wonka Share this post Link to post Share on other sites
TheJellyGoo 343 Posted October 14, 2019 4 hours ago, Hexerin said: Oh how adorable you are that you think /report does anything. He was talking about reports per ticket over support and not the ingame command? Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 14, 2019 8 hours ago, Hexerin said: Oh how adorable you are that you think /report does anything. Weird that you pretend to have any idea at all what LO is doing. You know... Since you don't. Share this post Link to post Share on other sites
Darkzero3802 606 Posted October 14, 2019 On 10/13/2019 at 4:50 PM, CookiePuss said: Please tell us how you would handle the 807 tickets currently existing. By having enough staff members to keep ticket wait times down to where they should be Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 14, 2019 18 minutes ago, Darkzero3802 said: By having enough staff members to keep ticket wait times down to where they should be How many staff would you hire in this case? How would you train them? How much time and money would it take to train them? Do you just fire everyone once the load is handled? Share this post Link to post Share on other sites
Darkzero3802 606 Posted October 14, 2019 1 minute ago, CookiePuss said: How many staff would you hire in this case? How would you train them? How much time and money would it take to train them? Do you just fire everyone once the load is handled? Im no CEO Same way the others were Idk Nope they stay as theres always massive amounts of tickets especially after a patch in this game Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 14, 2019 Just now, Darkzero3802 said: Im no CEO Same way the others were Idk Nope they stay as theres always massive amounts of tickets especially after a patch in this game At least you finally admitted you don't actually know what to do. Kudos. Share this post Link to post Share on other sites
Hexerin 1140 Posted October 14, 2019 45 minutes ago, CookiePuss said: How many staff would you hire in this case? How would you train them? How much time and money would it take to train them? Do you just fire everyone once the load is handled? Temp agencies exist for this purpose. There's also the option to reach out to contractors, although that can get very expensive depending on various factors. Share this post Link to post Share on other sites
CookiePuss 5373 Posted October 14, 2019 3 minutes ago, Hexerin said: Temp agencies exist for this purpose. There's also the option to reach out to contractors, although that can get very expensive depending on various factors. Temp agencies or normal hires, the real issue is training. APB is familiar to us, the terms, the issues, etc but to a layman it isnt the same and thats before you need to train someone to deal with all the cheat tickets imagine training a non gamer to evaluate cheat reports? thats a large investment in time and money per hire, add in a possible high turnover rate and you can see the problem not a defense of the wait times btw Share this post Link to post Share on other sites
