Jericho Emergency Maintenance 8/5

[MattScott 15242]

Hi all,

 

We're fixing the issue with some game features and logging in.
Servers should be up shortly.

 

Thanks,
Matt

[MattScott 15242]

Hi all,

We are back up.

This wasn't a district, world, or even login server issue.

We are prepping some items for later this week, and our primary database got overloaded with requests.

Took some time to unpack everything and verify backups, in order to make sure we didn't lose anything.

 

Thanks,
Matt

[vsb 6171]

12 minutes ago, MattScott said:

We are prepping some items for later this week

[Uhtdred 237]

infinite loading screen now, can't enter, AGAIN.

[MACKxBOLAN 431]

 

yea still messed up

[SkittyM 287]

Can also add, it takes forever to get to district select and will then hang at entering district.

[UnawarePolarBear 50]

@MattScott

 

 

Still scuffed unfortunately

[Mercuie 28]

Are you sure you guys fixed it?  Stuck on "entering district"

[LordeOfficial 0]

Ya, Problem persists.

Sorry for my thought but I think this game doesn't go that far anymore.

[L0pht 28]

getting error 10004 now

Edited August 6, 2019 by L0pht

[KillerTurtle15 4]

1 minute ago, LordeOfficial said:

this game doesn't go that far anymore.

That's quite the assumption, don't you think?

 

[Professional 0]

i still can't log in whats wrong with the NA ?

[UnawarePolarBear 50]

1 hour ago, Glaciers said:

Makes you wonder, considering the past 3 weeks have been plagued with issues very similar to these.

[PedroOliveira 0]

26 minutes ago, LordeOfficial said:

I think this game doesn't go that far anymore.

We need to see this game in Twitch!

[MajdZafirMujahid 0]

Lisen mah frends we warnt tew dewr it reeeeeeeeeeeeel gewrd in da juriecho but et is doawn n we nawt aebl tew dew or dewr et gewrd. Dis maeks al me n mah frends saed n we arr upsat kan w haev da rawket lawunchur foar compensuation maebe dat wuld be reel gewrd nawt reequierd but aprecishiated. We arr waeten pascheintly foar gaem tew b fiexed reel sewn thenk yew devaulpours 4 haard werk.

[Zolerox 564]

1 hour ago, MajdZafirMujahid said:

Lisen mah frends we warnt tew dewr it reeeeeeeeeeeeel gewrd in da juriecho but et is doawn n we nawt aebl tew dew or dewr et gewrd. Dis maeks al me n mah frends saed n we arr upsat kan w haev da rawket lawunchur foar compensuation maebe dat wuld be reel gewrd nawt reequierd but aprecishiated. We arr waeten pascheintly foar gaem tew b fiexed reel sewn thenk yew devaulpours 4 haard werk.

[Darkzero3802 611]

Contacting the login and world servers takes forever, idk what you did @MattScottbut you messed up the servers. They were actually working quite well till you took them down.

 

Edit: Inf loading screen. Matt you broke the game.

Edited August 6, 2019 by Darkzero3802

[Zolerox 564]

My character loads but Trying to use it gets an inf. "connecting to world server"

 

I was moving legendaries when this started I better not lose anything.

 

 

*edit took me 23 mins to login.

*edit part 2. taking items from the mailbox takes 20 seconds

Edited August 6, 2019 by Zolerox

[MattScott 15242]

Hi all,

 

Both Jericho and Citadel have been restarted. We had a runaway database issue that ended up hanging both worlds.

 

Both are back online and running smoothly now. We will keep monitoring them.

 

Thanks,

Matt