These people are still the bell-curve of APB! They are not very vocal in-game. Most of them do not post on the forum. But, these are the main players of ABP!!! Matt your priests here will never agree but these are the people you should look at, These are the people you should 'listen' to!
Instead of looking at the outer edge of the bell-curve, at the exceptions, the OP people, you should look primary at the main player-base, the main group of APB and the Premium Extension is the proof: silver (and gold-silvers) are the main player-base of APB!! No doubt at all! Who would have guessed this unique moments of troubles would show this?! I am what I would call a lower echelons permanent gold but don't mind to say this: APB should focus on these people first and for-most. The main player-base. Still... the large group!
For starters; did you notice the recent change that got complained about a lot and by whom?!?!?!?! Yes!!!! Listen to them Matt or at least do not forget them when deciding on 'needed change'! What you are 'looking' for!!!
Be Safe.