Extended Server Maintenance (Monday 4/29/2019)

[Unseen2339 6]

dam when the server is back up its going to be sleep time again r.i.p

[theemole 13]

but at least you can sleep knowing it will be there tomorrow

[Random01 0]

server is back up i think

 

[Killenkittens 3]

It takes them a while to gather up the hamsters to run server

[Unseen2339 6]

yay its up 

[Rubbermade 36]

games live

 

 

see you in game

Edited May 5, 2019 by Rubbermade

[Skippicaa 66]

Oh boy, here I go startin' a new character again!

[Unseen2339 6]

i just started a new guy 2

[Rubbermade 36]

Just now, Skippicaa said:

Oh boy, here I go startin' a new character again!

if you need help i have 42 unemployed crafters with 30 slots lol

 

[tiago0182 5]

commander is not activated to me 

[Skippicaa 66]

1 minute ago, tiago0182 said:

commander is not activated to me 

It probably won't be activated until the beginning if the week... like sunday.

Edited May 5, 2019 by Skippicaa

[Rubbermade 36]

my helpful tip would be stockpile mats needed to take advantage of 30 craft slots later

[MattScott 15242]

Hi Wastelanders,

 

Servers are up.

 

My full post about the incident is here:

 

We will schedule Commander early this week so everyone gets notice and can enjoy it properly.

 

Thanks,

Matt

[Rubbermade 36]

thanks Matt the notice is nice will it be a redeem code or just a 2 week period ?

 

I have multi accounts so would like to spread it out

 

Edited May 5, 2019 by Rubbermade

[Riverwind 27]

1 hour ago, Rubbermade said:

guessing the due dates now 2 weeks later

my dilemma will be using the 30 slots on all 42 alts lol

 

Good luck. I only have 24, lol

 

[purplepills3 0]

What is commander status?

Also, when I login I’m going to be missing progress and nothing can be done about that?

[Rubbermade 36]

3 minutes ago, purplepills3 said:

What is commander status?

Also, when I login I’m going to be missing progress and nothing can be done about that?

2 weeks of faster crafting and 30 craft slots

 

[Grelko 33]

8 hours ago, MattScott said:

 the servers are going to be put back online shortly

 

Awesome

 

8 hours ago, MattScott said:

 

Moving forward:

- We'll be giving out Commander to all players for 2 weeks to help them get caught back up

- Anyone who lost purchases due to the rollback can open a trouble ticket at http://support.gamersfirst.com, and we'll escalate getting those taken care off as quickly as we can

Thank you very much.

 

 

[Grelko 33]

8 hours ago, MattScott said:

The team is committed to getting the back end re-written so it can be properly supported.

[IRy4nI 3]

2 weeks of commander subscription huh? It's better then nothing for sure.

But it was definitely a long time this had taken. Support itself is unresponsive I guess. I still havent gotten my monthly reward points lol.

[IRy4nI 3]

Since I couldn't edit my message. I'll just double post. I wanted to add - what happens to those that already had subscriptions from the commander edition? Do those days get compensated aswel that we've lost?

[FakyouArtemiSix 9]

hi tech team, it seems there's some heavy timeout at char select screen today, takes like 1 min to display the char, and all key all greyed except Exit, gotta wait 1 min for the char to appear before clicking Play

[Killenkittens 3]

I had do system file check to get mine to appear this morning

[IRy4nI 3]

A lot of items and actual purchased items are gone. Along character level. Skill. And other progress I've done.

 

This is actually killing my mood permanently to even play this game anymore.

[Amayii 398]

8 minutes ago, IRy4nI said:

A lot of items and actual purchased items are gone. Along character level. Skill. And other progress I've done.

 

This is actually killing my mood permanently to even play this game anymore.

As mentioned previously by Ritual, make a ticket with support and we'll do what's possible to resolved the missing items.

 

On 5/4/2019 at 5:43 PM, Ritual said:

In the meantime, if you are one of the users suffering the damage caused by this, please do not hesitate to make a support ticket and address and specify the issue. We are looking to help you if we can. We understand your frustration caused by waiting for the response, but a ticket on hold is better than no ticket. Now, it is the weekend, and it is expected that some wait will be needed, but the waiting time on the ticket response was also addressed and hopefully we will manage to find a fitting solution.

 

~@mayii