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9 days no reply - a friend of mine hasn't had a response to his in over 3 weeks

could you guys just reset them or something? if i'm being 100% completely honest this is ridiculous that i have to make this thread but here i am

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back in my days it took me 50days to get a reply.
PM Lixil or selali "IF IT IS URGENT" and they might speed it up

Edited by Keshi
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3 hours ago, Keshi said:

back in my days it took me 50days to get a reply.
PM Lixil or selali "IF IT IS URGENT" and they might speed it up

im the guy who made that "URGENT" thread last week, even PM'd Lixil, still no answer

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3 hours ago, BXNNXD said:

something something no special treatment 

something something not asking for special treatment take it easy kon

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39 minutes ago, Deftonez said:

9 days no reply - a friend of mine hasn't had a response to his in over 3 weeks

could you guys just reset them or something? if i'm being 100% completely honest this is ridiculous that i have to make this thread but here i am

Quote
Hi everyone,

The reporting in our Support system only extends 90 days out. So these are going to be changing from here on out..

Here are the current CS stats this week:
- 76,568 total tickets have been created for APB in the last 90 days
- 8,161 of them have been closed.
- 98,443 interactions back and forth on tickets.
- 1,472 of them are untouched.

Thanks,
Matt
This was his most recent post... oh wait.. one sec...
Quote
Hi everyone,

I actually missed this update last week due to travel at PAX, but I think I'm going to stop posting updates. They aren't really that helpful.
This week however, we did upgrade our support portal and added some extra questions when you submit a ticket to help us route the ticket better and respond sooner.
Hopefully that will help us finally catch up and get to a reasonable wait time.

Thanks,
Matt
They're making a good pace, and in fact speeding up... all you really can do is wait until your ticket is replied to... 

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57 minutes ago, Deftonez said:
1 hour ago, Keshi said:

back in my days it took me 50days to get a reply.
PM Lixil or selali "IF IT IS URGENT" and they might speed it up

im the guy who made that "URGENT" thread last week, even PM'd Lixil, still no answer
whats your issue actually?

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it won't let be quote you so i can reply to you @Keshi

but my issue is a compromised account

Edited by Deftonez
error

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25 minutes ago, Deftonez said:

it won't let be quote you so i can reply to you @Keshi

but my issue is a compromised account

k that sounds urgent. Now was it compromised out of nowhere or you shared your info with someone else and they somewhat took your shit from u?

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3 hours ago, Keshi said:
3 hours ago, Deftonez said:

it won't let be quote you so i can reply to you @Keshi

but my issue is a compromised account

k that sounds urgent. Now was it compromised out of nowhere or you shared your info with someone else and they somewhat took your shit from u?
it was compromised out of nowhere, literally the day i was on it, i logged off to switch accounts, tried to log back in, info was changed. tried logging into it through steam, somehow it was unlinked from my steam account. i never share info or accounts, that's a stupid thing to do, so i'm not sure what entirely caused this.

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22 minutes ago, Deftonez said:
33 minutes ago, Keshi said:
it was compromised out of nowhere, literally the day i was on it, i logged off to switch accounts, tried to log back in, info was changed. tried logging into it through steam, somehow it was unlinked from my steam account. i never share info or accounts, that's a stupid thing to do, so i'm not sure what entirely caused this.
hm. did u PM Matt?
 

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message all the admins. 


message everyone.

demand more

its working with american politics these days 

:^)

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2 hours ago, Obvious Lesbian said:

message all the admins. 


message everyone.

demand more

its working with american politics these days 

:^)

walter-jessie-high-five.gif
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Man, 2fa would be really nice huh...

Almost like a ton of accounts were compromised in the past year, Matt said in the FAQ referring about Unification that 2fa would specifically come before 3.5 and here we are.
Guess sometimes it just be like that huh.

Edited by Lucidy
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On 9/13/2018 at 4:12 PM, Keshi said:

back in my days it took me 50days to get a reply.
PM Lixil or selali "IF IT IS URGENT" and they might speed it up

I'm at day #78 and still no reply LUL

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