supermariobrothe Posted August 17, 2019 Posted August 17, 2019 Ok so during the merge, i didnt realize it was already happening and i bought an outfit pack and i never received it, i have submitted a support ticket about it but a few days have passed already and i still ahd no reply, im guessing support is busy with all the problems brought on by the merge so would it be possible for me to just buy the same pack again and add to my ticket that i bought it already and ask them to give me my G1C back instead? are they capable of doing this? because i know that they got more important shit on their hands than the completion of my outfit but aint going to wait 2 weeks for them to answer and i just wanna finish the outfit already so i wanted to know if such an option is possible when they do get back to me before i purchase the pack again.
Aeronaut Posted August 17, 2019 Posted August 17, 2019 there's no way to speed up the response. you'd just have to wait it out.
supermariobrothe Posted August 17, 2019 Author Posted August 17, 2019 i know that, im asking should i just buy it again and ask them to refund me the g1c instead when they finally get back at me? can they do such a thing?
Aeronaut Posted August 17, 2019 Posted August 17, 2019 the only thing I know for a fact is Innova wasn't able to give LO any payment history for Nekrova players. it'd be risky because they'd have no way to confirm that you officially bought it.
Nanometic Posted August 17, 2019 Posted August 17, 2019 (edited) Just got to wait, they wont refund your g1c but they will most likely re-mail the items to your character. Since i'm assuming that's what happened, you never opened the unlock mails and they got deleted upon the merge. 2 minutes ago, Aeronaut said: the only thing I know for a fact is Innova wasn't able to give LO any payment history for Nekrova players. it'd be risky because they'd have no way to confirm that you officially bought it. if he bought it on nekrova it would've been from our armas so it should be fine? Edited August 17, 2019 by Nanometic
supermariobrothe Posted August 17, 2019 Author Posted August 17, 2019 7 minutes ago, Aeronaut said: the only thing I know for a fact is Innova wasn't able to give LO any payment history for Nekrova players. it'd be risky because they'd have no way to confirm that you officially bought it. but i have the payment history
Aeronaut Posted August 17, 2019 Posted August 17, 2019 2 6 minutes ago, Nanometic said: if he bought it on nekrova it would've been from our armas so it should be fine? that's why they were doing the 'compensation' thing for them. innova for some reason didnt have or give them any player payment history, so LO decided to compensate lost records with G1C based on played time. obviously not a perfect system, but technically better than nothing. 1 minute ago, supermariobrothe said: but i have the payment history you can try and send screenshots of those.
Fortune Runner Posted August 17, 2019 Posted August 17, 2019 4 hours ago, supermariobrothe said: i know that, im asking should i just buy it again and ask them to refund me the g1c instead when they finally get back at me? can they do such a thing? if you have a credit card history you can then prove you bought it. right now you are the only one who can prove anything. also there is a thread that show customer support wait times that is updated each month. while customer support is not as fast as other places , it is getting faster and this thread will show what the average wait time is
Aeronaut Posted August 17, 2019 Posted August 17, 2019 if you're citadel and not an account that got migrated over, you SHOULD BE FINE. but on the armas marketplace page, there's a big fat disclaimer saying they don't do exchanges or refunds. proceed at your own risk.
Ohshii Posted August 19, 2019 Posted August 19, 2019 (edited) Do everything Aeronaut said. You're pretty helpful I thought you was an a-hole troll this whole time lol Edited August 19, 2019 by Ohshii
vsb Posted August 19, 2019 Posted August 19, 2019 1 hour ago, Ohshii said: Do everything Aeronaut said. You're pretty helpful I thought you was an a-hole troll this whole time lol you can't say that he's famous
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