Talking about the Armas, I think it needs some improvements.
Since we are talking about money spent on games, I feel like these things need to be addressed.
Yes, you should always either research or take a closer look of what you are getting if you don't want to waste your money.
I have no problem with the no refund policy, I only blame myself if I fuck up, for example buying some things to the wrong character instead. They state the character name which you will be getting the item under the checkout button, ergo you can't blame it on them and you shouldn't. But this is a different story, just wanted to leave my side on the topic before jumping into it.
I think it needs to be improved in many ways, but most importantly it should not charge you twice (or multiple times) for the same items from different packs. I understand if you are buying packs you get a reduced/discounted price, but technically you are still buying things twice or multiple times from different packs. I might be super wrong here and I'm just dumb or have a decent point.
I own almost all of the clothing packs since I never really cared about car designing, but seeing the 50% discount I got the urge to buy all the packs with the cars+kits+weapons, because its a great value. This whole idea got in my brain and instead of jumping in the checkout I let the urge go.
My point is that you get minus the items you already have from pack off the total pack value,
you have the option to upgrade your clothing or other packs you already own to the full +cars+kits+weapons pack,
you have the option to get every item account-wide (this is just a bonus idea)
XY Pack costs 3000 G1C, this is the best value for the items included.
You spent 800 G1C on item(s) included in the pack.
Since you are getting the best value in the pack the 800 G1C worth of item(s) you spent only cost(s) 600 G1C in the pack. You get minus the item(s) value worth in the pack.
Instead of buying the pack for 3000 G1C you get 600 G1C off, so it only costs 2400 G1C.
Following this logic you can end up saving more and you don't have to get the bigger packs right away if you want the best value. People tend to spend more in smaller purchases, at least normal consumers.
Yes, people will still buy your packs even if they already got some of the same items inside. It's just a matter of improving the system more.
"It is too late..." - Well yeah it is too late for most of us, but with the reworked armas, the whole adding things to joker store and the already reduced prices this could be the next step in the right direction.
And with this being said, I'm not asking for any refunds, loss cover in g1c or anything like that. Past purchases are in the past. Anyone asking for such things should own up to their spending habits.
I kinda like where the Joker Store goes, I like the idea of the reduced prices on Armas, it was much needed, but with improved systems like this I would gladly upgrade all of my packs and get what's left.