MattScott

Hi all, PS4 login and districts are back online. This is because Nekrova servers are offline now, and we need to update that system to remove those checks. Thanks, Matt

Hi everyone, We just made some changes, and we are seeing players on the PS4 NA districts. Can you try again? If you're getting a login error, then you may need to open a ticket with support, so we can collect more details. EDIT: This just came back up about 30 minutes ago. Thanks, Matt

Hi there, We've made some changes, and we do see players on the servers. Can you retest? Thanks, Matt

To be clear, you should have had Premium since 11/28. There is a display bug on the site that shows the wrong end date. If you're not getting the benefits of Premium, then open a trouble ticket. We are escalating those tickets to figure out if there is something else going on.

Right now Premium is turned on globally, so it should effect everyone. We tried individually assigning Premium months ago for the last compensation period, and it turned into a nightmare of waiting for days to let the database job finish. We are still investigating why some players aren't getting it based on tickets that were sent in. EDIT: Looks like its a display bug that shows the wrong Premium end date for people who already had Premium. We are in the process of fixing this on the site. EDIT: The new ARMAS sale will stack with the Premium for a total of 40% off on select items.

Hi all, We originally activated 7 Days of Premium for all players and all platforms. We have extended this till 12/22 for a total of 25 days while we continue making adjustments and get the EU servers online. Thanks, Matt

Hi all, The team did some work on this today. We will continue to look at it today. Thanks, Matt

Hi there, We are waiting for EU server hardware to clear customs. My expectation is that will be later this week. Thanks, Matt

Hi there, We have been experiencing nonstop DDoS attacks, which disrupt our authentication systems. We are in the process of bringing online new protection systems (from our new provider). So hopefully this will be resolved over the coming days. Please post here if you continue to see this issue. Thanks, Matt

Hi there, We have been getting hit with constant DDoS attacks since EU came online. Due to the rush to get back online, we hadn't yet fully implemented all the protection systems or finished training the new hardware. Hopefully this will smooth out over the coming days. Please post here if it continues to be an issue. Thanks, Matt

Hi there, Can you verify this is still happening? We have been getting a strong series of DDoS attacks all day, and we had one earlier during this period when you were having trouble. Thanks, Matt

Excellent. I'm going to lock this thread and mark it as fixed.

Hi all, I believe this issue is fixed. If it's still a problem, please add to this thread. Thanks, Matt

Hi @nitex, The team is reporting this as fixed, but we're waiting on team members to test. Do you mind trying again? Thanks, Matt

Hi @nitex, I believe we got Steam auth working a couple days ago. Amayii submitted an urgent request to the team for us to look at payments. Thanks, Matt

Hi everyone, Only three working days this week, and lots of interruptions with the terrible network move. I don't have a comprehensive update today, but I was told that we are finally "done" with all the major blockers. However we need to make a build and get our test environments put back together, and then we'll see how all the fixes hold together. I'll likely update later this week once I have more information. Thanks, Matt

Hi all, This was a sustained attack against Citadel that exploited part of our infrastructure that wasn’t working properly. The network team has now rebuilt those items, so it shouldn’t be a problem going forward. Thanks, Matt

Hi all, I missed these stats from yesterday, and its a short holiday week for us, so customer support was mostly shutdown Thurs and Fri. As of this morning we have: 434 unanswered tickets 683 total tickets We are answering tickets from 11/11. If your ticket is older than November 11th, and we have not reached out, then I recommend updating your ticket and asking for status. Thanks, Matt

If you're playing on Jericho, I think you're playing on LA servers for now. If you're playing on Citadel, then you're playing on NY servers for now. As soon as our EU servers clear customs, then we'll do some moving around.

Hi all, EDIT: We originally activated 7 Days of Premium for all players and all platforms. We have extended this till 12/22 for a total of 25 days while we continue making adjustments and get the EU servers online. Thanks, Matt

We are working on new server locations. Currently only LA and NY are online.

Hi everyone, All services are back online. We are fine tuning district server assignments to get us through the next couple days. Please note that we are missing all EU-based servers, so Citadel is temporarily running off the new East Coast servers. I'm going to lock this thread for now. Thanks, Matt

Hi all, This is taking agonizingly too long. We are waiting on one more fix to get PC back online. Sorry, Matt

Hi all, XB1 NA/EU and PS4 NA/EU are back online. We're working on bringing up PC. Thanks, Matt

Hi all, The team is troubleshooting an issue with connecting new district servers to the existing worlds. We're close, but I don't think the PC, XB1, or PS4 environments for North America will be ready for another couple hours. Thanks, Matt