Salem Posted June 2, 2018 Posted June 2, 2018 Good afternoon guys, I created a ticket some while back, and then the new ticketing system was created. As soon as I got that e-mail (saw it 1 hour after it was sent), I created a new ticket. Still haven't heard back from that ticket - though it's been about a week and I've replied to it a few times to see if I can offer any information to help the process along. Is there any ETA of when I will be able to recover my account and play again? It's really frustrating to see the game in new hands and not be able to enjoy it again. Please help :( Best regards, Salem
Puffdragon Posted June 2, 2018 Posted June 2, 2018 Hello brother, I am still waiting for my unban as well. My ticket was answered awhile ago with the same message, I replied to that and I am still waiting. Yes it has been quite sometime but I'm assuming it's because they want to push the patch out asap before unbans. Since a lot of us are indeed hackers.
Salem Posted June 2, 2018 Author Posted June 2, 2018 Hey @Puffdragon - I am not a hacker at all - never was, never will be. However, I am trying to recover my account simply because it said my password has expired. Unfortunately, I do not have access to the e-mail I used to create the account. Thus, the problem. It's really frustrating, man. Salem
Puffdragon Posted June 2, 2018 Posted June 2, 2018 (edited) 3 minutes ago, Salem said: Hey @Puffdragon - I am not a hacker at all - never was, never will be. However, I am trying to recover my account simply because it said my password has expired. Unfortunately, I do not have access to the e-mail I used to create the account. Thus, the problem. It's really frustrating, man. Salem Oh I was totally banned, in your case your ticket should have been answered by now. Not sure. I hope admins will see this and help you. Edit: I was banned for being sassy not hacking. Edited June 2, 2018 by Puffdragon
CrocodileTears Posted June 2, 2018 Posted June 2, 2018 I'm also seeing an extended time on a ticket that I created. But it looks like they admitted their mistake and said their team was too small on the customer support side and have hired additional people as well as working weekends to try to decrease the tickets. Obviously this isn't going to fix my ticket right now, but I respect and admire the fact that they are owning their mistakes early on and giving resolution to them promptly.
evergIade Posted June 2, 2018 Posted June 2, 2018 I know it sucks but you just have to be patient until they investigate the ticket. The new staff are still learning the tools required for the support tickets.
Excalibur! Posted June 2, 2018 Posted June 2, 2018 (edited) 1 hour ago, Salem said: Good afternoon guys, I created a ticket some while back, and then the new ticketing system was created. As soon as I got that e-mail (saw it 1 hour after it was sent), I created a new ticket. Still haven't heard back from that ticket - though it's been about a week and I've replied to it a few times to see if I can offer any information to help the process along. Is there any ETA of when I will be able to recover my account and play again? It's really frustrating to see the game in new hands and not be able to enjoy it again. Please help Best regards, Salem You need to create a single (1; one) ticket and wait for about a week. If they do not answer after a week, then you should try create another. If you insist into creating more tickets, then yours will be delayed (i think low priority?). Thanks for contacting forum support team ™, if you have any other question or issue do not doubt into contacting us once again. Edited June 2, 2018 by LuzExtinguido
Rumple Posted June 2, 2018 Posted June 2, 2018 They're just overwhelmed, take a breather & they'll follow-up.
Tako Posted June 2, 2018 Posted June 2, 2018 (edited) For anyone asking for a unban or anything like this, support will answer that you should wait battleye patch. Edited June 2, 2018 by Takotak oops
vsb Posted June 2, 2018 Posted June 2, 2018 Just now, Takotak said: snip pretty sure ur not supposed to post support messages
Tako Posted June 2, 2018 Posted June 2, 2018 (edited) 3 minutes ago, BXNNXD said: pretty sure ur not supposed to post support messages You think so ? My bad then, I edited it. Edited June 2, 2018 by Takotak oops
vsb Posted June 2, 2018 Posted June 2, 2018 1 minute ago, Takotak said: You think so ? My bad then, just wanted to prevent people sending "unban me tickets" how do I even remove that now i mean i’m pretty sure the moderators would just remove the ticket text, but ye they’ve said not to post tickets better safe than sorry
Tako Posted June 2, 2018 Posted June 2, 2018 Just now, BXNNXD said: i mean i’m pretty sure the moderators would just remove the ticket text, but ye they’ve said not to post tickets better safe than sorry thank's for the info then.
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