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Posted

It all depends on which 2FA application you use.

 

The two most popular options seem to be Google Authenticator and Authy.

Google Authenticator

If you still have your old phone, deactivate the 2FA and then reactivate it on the new phone.

If you don't have access to the old phone, for any reason, you'll have to contact support.

 

Authy

Authy has a cloud backup option, that lets you transfer over all your 2FA accounts to a new device.

If you didn't have this option enabled/setup properly, you'll have to follow the steps mentioned with the Google Authenticator.

  • Like 1
Posted
12 hours ago, Kevkof said:

It all depends on which 2FA application you use.

 

The two most popular options seem to be Google Authenticator and Authy.

Google Authenticator

If you still have your old phone, deactivate the 2FA and then reactivate it on the new phone.

If you don't have access to the old phone, for any reason, you'll have to contact support.

 

Authy

Authy has a cloud backup option, that lets you transfer over all your 2FA accounts to a new device.

If you didn't have this option enabled/setup properly, you'll have to follow the steps mentioned with the Google Authenticator.

thank you so much !!!

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