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Revolted

Server disconnects me when i try to create a character

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I decided to make a new account to see if this would fix the problem but it was no help whenever i try to create a character i get "disconnected" from the server and I am not sure by the way i am on the citadel server but it would disconnect me before i was even able to customize my character and choose a server for me to play on. Some help would really be appreciated as I am attempting to stream this game later on today. Thank you.

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Because of this problem, I can’t create a character for 3 days and play. When will there be an update that will solve this problem?

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Does this happen at any specific step of the process?

I tried making a new character but didn't have any issues. I'll try it again on a brand new account soon™

 

That all being said and posted, I got a disconnect when I tried to delete the character, no issue the second time around though

 

Edited by Kevkof

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1 hour ago, Kevkof said:

Does this happen at any specific step of the process?

I tried making a new character but didn't have any issues. I'll try it again on a brand new account soon™

 

That all being said and posted, I got a disconnect when I tried to delete the character, no issue the second time around though

 

I am disconnecting during character creation. I have 15-20 seconds to create a character, after which an error appears that the connection to the server is lost.

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I can not even create a character ... When I'm in the creation screen no matter what I click and so the game nothing in the form does not change after 20 seconds of disconnected.....

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I'm having the same issue. Located in NA, and I get kicked and have to log in again after ~15 seconds in the creation screen.

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Hi everyone,

 

We are looking at this issue.

 

Can I confirm:

- This is happening regardless of region

- This only happens when creating a character

- It started happening recently when we ended Epidemic

 

Thanks,

Matt

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4 minutes ago, MattScott said:

Hi everyone,

 

We are looking at this issue.

 

Can I confirm:

- This is happening regardless of region

- This only happens when creating a character

- It started happening recently when we ended Epidemic

 

Thanks,

Matt 

Please tell me if there is an approximate time frame for correcting this malfunction?

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34 minutes ago, MattScott said:

- This only happens when creating a character

Are you sure? I've been kicked while sitting in character select for eh, maybe 20 seconds (also happened to a twitch streamer, so it's not just happening to me)

I assume these two things are related, not complaining since it's not a big dealio, just trying to give info to help out 👍

Edited by Archon
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2 hours ago, Archon said:

Are you sure? I've been kicked while sitting in character select for eh, maybe 20 seconds (also happened to a twitch streamer, so it's not just happening to me)

I assume these two things are related, not complaining since it's not a big dealio, just trying to give info to help out 👍

 

Same here, just staying in the character selection kicks me out after approximately 20 seconds.

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4 hours ago, MattScott said:

Hi everyone,

 

We are looking at this issue.

 

Can I confirm:

- This is happening regardless of region

- This only happens when creating a character

- It started happening recently when we ended Epidemic

 

Thanks,

Matt

This is a crucial part of the game since new players are not able to join and play the game.

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I've been getting a lot of random disconnects when selecting characters, connecting to the world server or are in the very first district select of the startup. 

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20 hours ago, Archon said:

Are you sure? I've been kicked while sitting in character select for eh, maybe 20 seconds (also happened to a twitch streamer, so it's not just happening to me)

I assume these two things are related, not complaining since it's not a big dealio, just trying to give info to help out 👍

Noted. I have experienced the same issue.

 

I will be passing this on 🙂

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It can happen quite frequently and almost takes about the same amount of time before it disconnects you.

 

 

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the way i got it working is it seems to only disconnect you in character select or creation so i woild just choose a preset character and quickly create a name for that character and start playing character appearances can be changed in the social district hope.this helps.

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3 hours ago, Revolted said:

the way i got it working is it seems to only disconnect you in character select or creation so i woild just choose a preset character and quickly create a name for that character and start playing character appearances can be changed in the social district hope.this helps.

Yup it works 😄

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Hi everyone,

 

I believe we fixed this issue today.

Please let me know if it continues to be a problem.


Thanks,
Matt

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17 hours ago, Revolted said:

Its still a problem for sone but they used my method and it seems to work 🙂

Just make sure you select the gender you want. That's the only thing you won't be able to change afterwards.

Edited by Kevkof
typo
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