Drievus Posted May 28, 2018 Posted May 28, 2018 Has someone had their ticket answered by the support team yet since the new support came online? I've sent my ticket 5 minutes after the support went online at the 25th, yet I still need to recieve an answer.
Xnetexe Posted May 28, 2018 Posted May 28, 2018 As with all support help desk tickets, tickets take varying amounts of time to complete based on the category it falls under and the teams that need to be involved to actually fulfill the request.
VickyFox Posted May 28, 2018 Posted May 28, 2018 Customer service did deal with some of the tickets from the old system. One would think they're going in order of date.
Drievus Posted May 28, 2018 Author Posted May 28, 2018 Just now, VickyFox said: Customer service did deal with some of the tickets from the old system. One would think they're going in order of date. That's what I expect, and if I am right I should be number 38
iDev Posted May 28, 2018 Posted May 28, 2018 (edited) They're not there during the weekends and Monday (today) is memorial day in the US. Expect them to resume tomorrow. Edited May 28, 2018 by iDev 1
Keshi Posted May 28, 2018 Posted May 28, 2018 they should be back tomorrow but tons of tickets were submitted from friday to now so give them time
LUKASJAN Posted May 28, 2018 Posted May 28, 2018 instead trying to get all the tickets runing and the game fixed just a bit .. no day off and holidays . Players can wait not a biggie wen we get there tomorow the snowball will be bigger and bigger lol
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