Tentarro Posted August 8, 2018 Posted August 8, 2018 Much like a lot of other people here I don't have the e-mail I used for my Steam-linked apb account anymore, and I just wanted to know how long it usually takes to get a response. Any information would be great, thank you,
Keshi Posted August 8, 2018 Posted August 8, 2018 2 minutes ago, Tentarro said: Much like a lot of other people here I don't have the e-mail I used for my Steam-linked apb account anymore, and I just wanted to know how long it usually takes to get a response. Any information would be great, thank you, atm 2months..or more.. (not joking btw)
Tentarro Posted August 8, 2018 Author Posted August 8, 2018 Just now, Keshi said: 3 minutes ago, Tentarro said: Much like a lot of other people here I don't have the e-mail I used for my Steam-linked apb account anymore, and I just wanted to know how long it usually takes to get a response. Any information would be great, thank you, atm 2months..or more.. (not joking btw) Jesus christ, ah well.
Fenton Posted August 8, 2018 Posted August 8, 2018 (edited) There's a whole thread dedicated to updates and tracking customer service tickets. It's even updated by the CEO. And stickied. Edited August 8, 2018 by Fenton Added helpful link to thread. 1
CANINE Posted August 8, 2018 Posted August 8, 2018 Hey Tentarro! At the moment tickets are taking a while as Little Orbit are still getting used to the build up of tickets while they were sorting it all out, I do not recommend "resetting your ticket" as then it will take longer to get a response from support. Best you can do is be patient.
Keshi Posted August 8, 2018 Posted August 8, 2018 24 minutes ago, CANINE said: Hey Tentarro! At the moment tickets are taking a while as Little Orbit are still getting used to the build up of tickets while they were sorting it all out, I do not recommend "resetting your ticket" as then it will take longer to get a response from support. Best you can do is be patient. i just wanted to say, i like your profile picture
Fenton Posted August 8, 2018 Posted August 8, 2018 2 hours ago, Keshi said: 2 hours ago, CANINE said: Best you can do is be patient. i just wanted to say, i like your profile picture I concur with both of these posts.
Fortune Runner Posted August 8, 2018 Posted August 8, 2018 The support ticket thread is done by MattScott himself on the status of tickets. It may be a while but they are working on them. A lot of tickets happened so.....yeah. They are working on it.
Uqe Posted August 8, 2018 Posted August 8, 2018 (edited) My first one took 2 months, and my 2nd one, which I opened last week, was answered this morning.. so they're definitely catching up Edited August 8, 2018 by Uqe
Tentarro Posted August 9, 2018 Author Posted August 9, 2018 9 hours ago, CANINE said: Hey Tentarro! At the moment tickets are taking a while as Little Orbit are still getting used to the build up of tickets while they were sorting it all out, I do not recommend "resetting your ticket" as then it will take longer to get a response from support. Best you can do is be patient. Thanks very much for the reply! I just wanted to know how long and what to expect haha, I've got all this Steam money I'm not spending on the game right now! lol
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