ZIKIN Posted June 7, 2018 Posted June 7, 2018 I send in a ticket but i still haven't heard from it and it was 8 days ago when i submitted it.
Kiida Posted June 7, 2018 Posted June 7, 2018 Support back under G1 often took about that long for a response, but as they're going through probably many thousands of tickets right now I'd expect it to take a bit longer for certain types of ticket. Just be a little patient and they'll get to it.
CANINE Posted June 7, 2018 Posted June 7, 2018 Hey ZIKIN! Sorry about the wait, i know it can be frustrating when you're waiting on a response about an issue! Right now support has a high volume of tickets, they are trying their best to work through them as fast as possible! Just be patient, they will get to yours as soon as they can!
VickyFox Posted June 7, 2018 Posted June 7, 2018 Little Orbit had some changes and training to do for the new customer service. The new customer service has only been up since the 25th of may, so under a month. Please be patience during this time of high demand and changes. For further information.
indi Posted June 7, 2018 Posted June 7, 2018 It took them around 8 days to reply to my ticket, but once they did, they solved my problem within <30 minutes.
ZIKIN Posted June 7, 2018 Author Posted June 7, 2018 Oh thanks for the fast replies i will hold on a bit longer out then.
Fenton Posted June 7, 2018 Posted June 7, 2018 It'll take some time. See this thread: https://forums.gamersfirst.com/topic/810-tracking-customer-support/
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