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MattScott

CEO
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Posts posted by MattScott

  1. Posted

    4 minutes ago, BXNNXD said:
    just buy one thru an RMT site :^)
    Please don't.

    I can confirm that the Showstopper is initially going to be available in ARMAS and as a leased base variant through the Joker store.
    Unfortunately, we're running behind on the Thunder variant which needed a unique skin. It will be available in a new JMB. It was our first time organizing anything like this, so the new JBM will launch next week.

    We have some other variants planned for in-game, but those are a bit longer term and farther off. 

    Thanks,
    Matt
    • Like 6
    • Thanks 6

  5. Posted

    Hi there,

    We have contacted Amazon - several times - and no one responds. Unfortunately none of the staff we brought over was ever involved in setting them up. 
    My advice: Please complain to Amazon so they will remove them.

    In the meantime, we will keep trying to get them to respond.

    Thanks,
    Matt

    • Like 1
    • Thanks 3

  10. Posted

    Hi all,

    Selali's post was designed to try and encourage more customizations on players in the 50/50 test.
    We did get very positive results, so we will be pushing this new code live on the next patch.
    Regardless of the next patch, we'll keep working on it, because I want to open districts to 100 players again.
    It's critical in the short term for better matchmaking and the overall health of the game.

    Thanks,
    Matt

    • Like 4
    • Thanks 4

  11. Posted

    Hi guys,

    Apparently the internal system for advancing rank to 255 is pretty intense on the servers, and we didn't want to skew the results. Also there wasn't time to upgrade everyone, but we appreciated the help, so at my direction Lixil took names so we could upgrade those accounts after the test was complete. I'll check with her tomorrow to see where we are in that process.

    Thanks,
    Matt

    • Like 1
    • Thanks 2

  12. Posted

    Hi all,

    @Hexerin I'm going to politely disagree. Stripe is a PCI Level 1 payment provider who services Lyft, Slack, and many other farther larger companies than GamersFirst. Under PCI and GDPR they are absolutely prohibited from mining your data. If anyone has a problem with them, please send the issue to myself or Customer Support so we can address it.

    For context, we had a number of complaints during the July 4th sale related to poor service with one of the other providers. I chose to investigate other options and make an alternative available.

    Thanks,
    Matt

    • Like 2
    • Thanks 1

  13. Posted

    Hi all,

    I've reached out directly to the OP to see if we can troubleshoot their issue.
    I don't see much value in this thread at this point, so I'm going to lock it.
    If the OP feels that we haven't addressed their concerns, then they are welcome to start another thread.

    Thanks,
    Matt

    • Thanks 4

  15. Posted

    Hi everyone,

    It's that time again. Apparently my math ended up being wrong last week, as I attempted to unravel the tickets from our support provider being spammed.
    Clearly the total tickets was wrong. This is the corrected number as it stands today.

    Here are the current CS stats this week:
    - 76,560 total tickets have been created for APB since the new portal went up on 5/25
    - 6,767 of them have been closed.
    - 94,310 interactions back and forth on tickets.
    - 1,369  of them are untouched.

    We had another stellar week in CS. We only got 409 new tickets, and we closed more than 700 old tickets.

    Thanks,
    Matt

    • Like 7
    • Thanks 10

  20. Posted

    For me a good report system needs to have limits so it cant be spammed, and ways of prioritizing data from players who use it well.

    It also needs to provide us with actionable information. We have mountains of server-side data. We just need to get solid player reports to inform where to focus.

    Ultimately I dont want any cheat systems in the game that we ignore. That’s why we removed /report for now. I didn’t want the illusion that we were actually getting anything useful from it.

    • Like 3
    • Thanks 7

  23. Posted

    Hi there,

    For the OP - I removed the pin because we have newer topics in the forum that needed to be pinned, and we need to rotate out older pinned topics. Otherwise we end up with too many posts locked to the top of the forums, and no one knows what's important. We have made significant improvements to the lag, and we will continue to work on it.

    The disconnect issues are a different problem that we are looking into.

    Thanks,
    Matt

    • Like 2
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