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MattScott

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Posts posted by MattScott

  2. Posted

    On ‎6‎/‎24‎/‎2018 at 6:17 PM, MotokoHutt said:

    So considering what Matt Scott said about dethreating being a game exploit and seeing Battle Eye was added ever since I have came back to APB I have been trying to stick to silver district for better or for worse.

     

     

    So quick disclaimer I am a low gold, I have been playing APB on and off for quite a few years now and I consider myself a decent player, on citadel a portion of the community know me and some people even hold some modecom of respect towards me, however I by no means claim to be even close to pro at APB. Now onto the issue at hand, I have nowhere to play and I am not the only one stuck in this really shiz place with no district to call home. Bronze district is too easy, I win 9 out of 10 of my matches there and the vast megority of people I fight pose little threat. Now silver dis between the try hards and the still very obvious hacker community is too hard. Now I am all for a challange, some of the best friends I have made in APB have been players I have fought very dificault matchs with or against, these sort of fights you can learn from, you learn what you did well and what you did bad. Where you are good and what you can improve upon win or lose. However so many times in silver district Im thrown to the wolves and no matter what stratergy I imploy, no matter what weapon I use, no matter how many times I try and flank oponents I am treated to the same display of my enemy prefiring every corner I walk around hitting every shot on me killing me in half a second leaving me no time to react. What do I learn from this type of fight? Nothing, the advice of my team mates? Usually gos something like this "your a noob, you suck, go you're awesome, get the F off silver dis, uninstall the game". 

     

     

    So now you can see my issue, I DT I am an exploiting scum bag that gets whispered by everyone I kill for being a gold on bronze dis, I go silver dis and I should uninstall the game and kill myself because aparantly not having a qauter of a second reaction time constitutes failing as a human being. So please Little Orbit, hell anyone at this point, throw me a bone, what do you want me to do? Advice would be nice cus I am sick and tired of getting abuse off other players and considering your stance on DTing I feel like frankly your not on people like me's side ether and hate us like everyone else. 

     

    As a direct reply to the OP:

     

    In my opinion dethreating is the symptom of a larger problem which is low populations to match against. Today, we have the highest concurrency in the game in over a year, but we're still only matching you against the 40 other players on your server.

     

    We should be matchmaking across all districts - not just the one you happen to make it onto. We are working to fix this but it will take some time, because we can't implement the solution I want till we get the new 3.5 engine upgrade out the door.

     

    In the meantime, we are also working on a new mode (as opposed to Fight Club or Open Conflict) for players to engage in that will help them be able to practice tactics, weapon switching, map knowledge, and other skills while giving them a better experience. I'm hopeful that mode can go live before the 3.5 upgrade. We'll see.

     

    Thanks,
    Matt

    • Like 23

  4. Posted

    9 hours ago, Redeemed said:

    @MattScott Q. Does the ingame /report <player> command actually do anything like alerting GMs to inappropriate in-game behavior? I ask because from recent experience, I've encountered a few players who are blatantly trying to dethreat by hanging around objective areas but are not actively participating in the match. This contributes to a bad in-game experience which is prolonged when these players continue to get teamed with you over and over.

     

     

     

    With all the new systems in place, we are re-evaluating how /report should work. I still want a way for players to flag behavior that can give GMs people to spot check.

    TL;DR - We are going to reimplement /report so it actually benefits the system with information we can use.

     

    8 hours ago, YeOldLegends said:

    @MattScott Hey Matt, could you get a temp ban or a ban for having AHK on to many time. I use this tool for Path of Exile and I sometimes forget to close it and open up APB and I get kicked and I am just kinda on tippy toes worried about even getting a temp ban.

     

     

    https://github.com/PoE-TradeMacro/POE-TradeMacro

    We currently only kick for AHK. You should be fine.

     

    7 hours ago, Chinook said:

    It achieves nothing. It just makes people to bleed out their hearts and use every insult they can figure out just to try insult someone who's no longer around, at least not under that name anyway.

     

    There is also large portion amongst cheaters who specificly go looking for notoriety and FeelsBadMan-posts they get mentioned in - that's their fap material. They shouldn't be given fap material.

     

    When someone is banned, he/she is banned. End of story. Any public discussion about it is unnecessary and pointless if the bans are done right and with adequate proof.

     

    I couldn't have said it better myself.

     

    • Like 5
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  5. Posted

    18 hours ago, saudauish said:

    lol cheating is a temp ban? is that a joke?

    The initial temp ban period allows for us to review the offense and determine whether to convert it to a permanent ban.

    If the system started crazy banning people for no reason, and my team was too swamped to keep up, then we know those bans would only be temporary and self correcting.

     

    14 hours ago, UltraMES187 said:

    @MattScott What about Fairfight? Didnt see the usual Fairfight Active message in chat when joining a district. So did you guys just turn the message off or are you still on tweaking it? Or did you remove FF completly?

    Fairfight is still active. We have just disabled all the messages.

    • Like 2
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  6. Posted

    4 minutes ago, Thelnformer said:

    QUESTION : Can we get banned for DISALLOWED PROGRAM #0 from BE? (i started getting it last week randomly but it gone... For now).... The error doesnt even tell the user what exactly is the disallowed program... 

     

     

    Pretty sure there are other people around who got DISALLOWED PROGRAM error... 

    You wont get banned for those. You do get kicked though.

    We are working on making that error more understandable. BattlEye need to pass us a better explanation.

    • Like 1

  7. Posted

    Hi everyone,

     

    I've seen this topic floating around the forums, and it's time to set the record straight.
    We are banning for hacking and cheating.

     

    The goals of our cheat implementation are:

     

    • To eliminate cheaters and hackers from the game, so that regular players can enjoy themselves
    • To avoid inaccurate bans for cheating and hacking
    • To avoid having to mass unban players ever again

     

    This last goal is crucial. Unbanning players resets the balance of the game. I felt it was necessary based on my own research, but only because I didn't like the previous subjective banning implementation.

     

    Here are some answers to avoid any miscommunication of our strategy:

     

    • We only ran BattlEye in observation mode for about a week after it first launched. This was just to review data without triggering any potential unfair mass bans.
    • The bulk of "easy" cheats or AHK programs simply don't work with BattlEye. (NOTE: If you're getting kicked from APB then disable any Auto Hot Key programs. They are not allowed in APB).
    • We have three different systems that can ban a player. These are *mostly* escalating temp bans that get longer and longer the more you get flagged.

     

    Here is the important part that makes sure we achieve all three goals I outlined above:

     

    My CS staff gets real time reports on the temp bans. We use that initial period to review each case and determine if we want to make it a permanent ban. I can tell you right now that 100% of the bans we've reviewed were made permanent. 

     

    I am not proud of banning. I've already spoken on this topic a lot before, so I'm not going rehash that here.

    We will not name and shame banned players, and we will not provide numbers on how many people we have banned.

     

    Thanks,
    Matt

    • Like 36
    • Thanks 46

  8. Posted

    15 hours ago, Vanthia said:

    @MattScottJust a quick question if you don't mind, when will the addition of other languages fit in (Chinese, Spanish, etcetera.). As discussed by many other members of the community, I think it would be adequately justified for LO to add new languages to the game. But just wondering at probably what stage will that happen 🙂 ?

    I am VERY interested in adding new languages.. however there is a lot of text in the game. Typically localization rates are $0.10 a word, and we have more than 400,000 words which means $40k per language. 

    I think right now, I want to focus on working through the contacts and progression to make sure we've locked in the content we want, and then we'll start the process of translating.

    8 hours ago, Isais said:

    Is reverting the main menu somewhere in there, duck?

    Yes. But I didn't list it because we need to identify where the art went and make sure the UI system is still supported. Once I have all the moving parts nailed down, I'll add it to the Roadmap.

    • Like 6
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  9. Posted

    Hi everyone,

     

     

    For the most part, I really enjoyed reading this thread, and I want to personally thank those players who took the time to offer advice or tryto answer the OP’s question.

     

     

    To the OP, I appreciate the honest open question. It raised a lot of good points.

     

    I did mention the matchmaking and threat systems in the Q&A, and they are big priorities (although not as big as lag right now). Changes are coming.

     

     

    Thanks,

     

    Matt

    • Like 6
    • Thanks 1

  10. Posted

    4 minutes ago, IROCkiller said:

    Also, any news on a queue system?

    This is something in design, and I'm really excited about where we are headed.

     

    However it is complicated. There are a number of things that need to occur in tandem, some of which aren't possible with Unreal 3.

    So changes will go in after Unification is complete.

    • Like 5
    • Thanks 4

  12. Posted

    Hi everyone,


    Here are the current CS stats right now:

    -5,580 total tickets have been created for APB since the new portal went up on 5/25
    -3,293 of them have been closed.
    -14,092 interactions back and forth on tickets.
    -1,249 of them are untouched.

     

    I'm not going to try and sugar coat these numbers. We slowed down due to staffing changes and training.

    We are continuing to hire to meet demand.

    We are committed to doing better.

     

    Also if you didn't get unbanned, you do not need to open a new ticket. Please just reply to your existing ticket to have it re-opened so you can request a review.

     

    Thanks,
    Matt

    • Like 5
    • Thanks 10

  13. Posted

    Hi there,

     

    This is something I'm contemplating, but the implementation would be very very different from what has been discussed.

     

    We have already started more regular email communication with our players, and something like this would need to be communicated months and months in advance to give everyone enough time to react if they want. Nothing is going to happen immediately with this.

     

    Thanks,
    Matt

    • Like 2
    • Thanks 1

  14. Posted

    Hi guys,

     

    I can understand your trepidation. I'm not even saying it isn't warranted.

     

    We are attempting to bring back as many former RTW employees as possible, and for this we have rehired a former APB designer. He has a deep and intimate knowledge of the game, and while you may not agree with his direction, these changes wont be made by rookies. He has read through the forums and also reviewed how each weapon is performing to make sure it's meeting the original goals of that weapon. This wasn't about nerfing. This wasn't about evaluating how many players are using a specific weapon or its popularity.

     

    This was about looking at the overall matrix and evaluating how each weapon fits into our game to make sure everything is where it needs to be.

     

    We have lots of new content planned, including a new gun in the near term. But before we can add stuff, we need to tighten up the design a tad.

    I said in the Q&A that we needed to be careful and I meant it.

    I'm hopeful that this wont be as big of a change as you're anticipating.

     

    Thanks,
    Matt

    • Like 7
    • Thanks 11

  15. Posted

    1 hour ago, Kewlin said:

     

    Sorry, I wasn't clear because this is the third time I've asked this question, my bad.

     

    Specifically I'm asking if you're looking into the changes that Reloaded made to the console / 3.5 version of the map, because a lot of them are questionable at best. For example, they added a lot of telephone/power poles that are hideous and block a lot of things, (including at least one placed directly in front of a car spawn,) as well as a lot of bushes that will flip cars easily in really dumb places.

     

    *EDIT* I realized that first sentence might have sounded passive aggressive, it wasn't intended to be though.

     

    Yes. We are planning to make a complete pass through the console district maps to help fix things.  We are hoping to correct some of the areas that were handled badly 

    We do have to be careful with this effort. Our main focus right now is just getting the districts to play better.

    I don't want to spend months revising district maps and holding up more content.

     

    1 hour ago, Kewlin said:

    As someone who mained the Anubis for a while, as far as the Anubis goes, can you first just fix the accidental nerf that was applied to it? The crosshair isn't the main issue, in fact, there are people out there like me who like the crosshair. Thread on the old forums explaining how Reloaded accidentally broke the Anubis:
    https://forums-old.gamersfirst.com/topic/403269-you-never-fixed-the-anubis/

     

    TL;DR: they accidentally applied a nerf that was intended for the N-HVR 7.62 to the Anubis, acknowledged that they did that, and then refused to fully revert it, and as such the Anubis no longer zooms in almost as fast as a semi-auto rifle, entirely removing its niche as the most mobile sniper rifle. Also, somehow the gun has worse hitreg than before, but who knows what's with that.

     

     

    I can definitely say that we are removing the N-HVR nerf from the Anubis.

    I can't speak directly to different crosshairs yet.

     

    32 minutes ago, SkittyM said:

    If this is what i think it may be, can we not?  As much as i hate ARMAS clutter i also am not a fan of just never obtaining some items cause i waited so long.  If they could be pushed to the JT store or some other section of ARMAS, that would be cool.  I still wish we had a 2 slot N-HVR 762 SD that wasn't perma gold skin.

     

    On the note of the JT store, can that also get a serious reorganizing?  Idk why Wilde sells cars when that's Ophelias area.

    Good idea, and I hear everyone on their concerns over ARMAS.

     

    Please bear with us. We need to clean up the store. This wont be a one-and-done effort. After this change, we'll see how the system works and continue making adjustments. There are competing goals at work here - show everything for advance players but make the store friendly enough to new and casual players. I'm not at all opposed to working out a way down the road where everything can be seen and bought.

     

    Right now, we can't do anything with the PC store because it's a mess. This first step is just to get our hands around it, and then we'll keep iterating till we all feel comfortable with it.

    • Like 2
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  16. Posted

    1 hour ago, Kewlin said:

    First, uhh, what are you removing from ARMAS and why? A lot of the community is still upset about some of the stuff removed from ARMAS last time around. Please tell me you're not removing anything besides useless presets, (E.G. the ALIG Surefire, which is just a bad selection of mods on a normal ALIG, or the PMG-SD 'Murmur',) because Reloaded removed a lot of items off of ARMAS that were, in fact, unique weapons that had totally legitimate uses (E.G. the STAR LCR, OCA-EW 626.2-SD 'Silverado', SNR PR1.) In fact, is there any chance you could bring back some of these items, and put the LCR Old Glory on ARMAS permanently?

     

    Second, are you considering reverting any of the changes Reloaded made to the maps? Because a lot of them make the game way less playable (poor visual choices aside.)

     

    Third, how major is this weapon balance patch going to be? Please tell me it's just major issues and not an in-depth pass over weapon balance. Major weapon balance should definitely be held off until 3.5.

     

    Fingers crossed this all turns out well, but IDK.

     

    For clarity mostly we're removing duplicate references for items in the store. You'll still be able to buy the variation under the item itself.

    Having said that, some of the items are being removed and then added to a sale rotation to help clean up the sheer volume of stuff in the store.

     

    Map changes aren't in the weapon balance pass, but we will be working through map issues in the Roadmap.

     

     

    1 hour ago, Ignas / qsn said:

    'Overall weapon balance pass'

     

    Can we get a more specific explanation to what's going to happen to some of the weapons? Or I'm in a hurry a bit? 

     

     

    Basically, we have made a pass through the existing weapons and looked at how well they fit into the niche they were designed for. We also looked at under performing weapons to try and figure out how to make them more attractive. To give one specific change, the Anubis is getting a new crosshair, because the old one was wonky. 

     

    I felt this pass was necessary to properly define the empty space in our weapon line-up before we started implementing new items.

     

    1 hour ago, Dopefish said:

    Thanks for actually sharing this, and hopefully keep us updated as you progress through the months 🙂

    I don't agree with "Dropping unpopular items from ARMAS", but rather like to see everything being available on the store. The problem currently is that it got terrible navigation and is extremely bloated, so it's hard to find anything, so with a proper redesign there shouldn't be a need to remove items from Armas.

     

    I'd love to have a proper database of every item, with descriptions, how to unlock, statistics, and preview images for each item, as part of their Armas page. So even if you wouldn't be able to purchase the item, everything would be listed so you could use it as a reference (similar to APB Vault/Database).

     

    I'd like to see a proper database of every item as well, but the store isn't the place for that. We need to balance usability and align the stores across all platforms in prep for the codebase unification. Right now we spend lots of time administrating the each storefront differently. There is also a redesign coming.

     

    1 hour ago, Dopefish said:

    "As a side note, most of this early development focuses on PC for a number of reasons. APB console currently has a different publisher, so we have to jump through some hoops when submitting those builds to Microsoft and Sony. That slows things down. But more importantly, we're trying to align the PC version with the console versions to consolidate everything on Unreal 3.5."

    So that future updates could be worked for all platforms simultaneously rather than having to redo it for each platform.


    Yes. That is the goal.

    • Like 7
    • Thanks 7

  17. Posted

    Hi all,


    I'm not avoiding a Roadmap in any way. I had thought I spelled things out fairly well in the Q&A session to live up to my promise of a Roadmap in 30 days.
    However several players have expressed a desire to see more detail, so I'm translating our dev sprints into a post now. That should be up tomorrow.

     

    Thanks,
    Matt

    • Like 14
    • Thanks 25

  19. Posted

    Hi there,

     

    We have mitigation, and I have dedicated staff that turn it on immediately as soon as an attack hits.

    The problem is more related to how our network is architected and what happens to packets once mitigation is on.

    It has nothing to do with cost.

     

    We are working to correct the issue, but it's a significant change to how the game works.

     

    Thanks,
    Matt

    • Like 1

  21. Posted

    Dear OP,

     

    I am sorry you had a bad experience with support.
    It would be improper for me to post details here, but I am happy to walk through our decision not to remove your ban over private message on the forums.

     

    For everyone else in this thread, I want to acknowledge a couple things:

    - Unbanning players is meant as a correction not a 2nd chance

    - We originally unbanned all players banned through FairFight under the category of "cheater"

    - This was because we know some of those players were banned improperly

    - After the first wave, we found multiple other categories of bans, some of which were also FairFight bans, contained subjective justification, or had no documentation at all

    - This 2nd wave of unbans was meant to try and catch anyone else that we felt were banned improperly

    - If you still feel you deserve to be unbanned, you are welcome to contact support, and we'll investigate your situation

     

    But I want to caution anyone who approaches us with "well, he got unbanned, so I deserve an unban too".

    We didn't set out to give people 2nd chances. We set out to correct unfair bans.

     

    To be clear - I realize in solving one problem, we have created another. We now have a lot of old players who knowingly and blatantly violated the TOS. We did our best to be selective, but there are millions of APB accounts, and it was impossible to review them all individually.

     

    Each of the unbanned accounts now has a choice: They can decide if they are going to enjoy the game and follow the TOS, or if they are going to get banned again.

    My team is committed to making APB fun and safe to play.

     

    I'm going to lock this thread.

     

    Thanks,
    Matt

    • Like 16
    • Thanks 4

  22. Posted

    Hi all,

     

    This thread honestly made me smile today. The best shitposting I've seen in weeks.

    Sorry for the silence. Everyone is catching up from E3.

    We should have an update today on the unbans. Waiting for dev to confirm our ETA is accurate.


    Thanks,
    Matt

    • Like 9
    • Thanks 3

  24. Posted

    Hi everyone,

     

    We had a busy week at E3, but I don't think that had a negative effect on Customer Support.

     

    Here are the current CS stats right now:

    - 4,612 total tickets have been created for APB since the new portal went up on 5/25

    - 2,338 of them have been closed.

    - 11,353 interactions back and forth on tickets.
    - 837 of them are untouched.

     

    I'm proud of the team. We received ~1500 new tickets this week, yet we're overall lower than last week's untouched ticket count.

    Hopefully players are starting to feel like their tickets are being read and responded to.

     

    I do want to give everyone a heads up that our progress may slow down this next week. Selali and Lixil are going to be re-training some staff members based on observations and feedback we have received. There were some issues with individual reps copy/pasting responses without properly reading the tickets. I want to apologize to anyone affected by those issues. We are working to make sure that doesn't happen in the future.

     

    Thanks,

    Matt

    • Like 19
    • Thanks 14
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