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MattScott

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Posts posted by MattScott

  1. Posted

    Hi there,

    This is exactly why we normally do not delete threads unless they violate our ToS. Deleting a thread removes the context for readers like yourself aftert the fact, and it leads to assumptions like ‘censorship’ and ‘abuse of power’.

    In this case, the OP of that thread asked us to remove it. I started a new thread. Let that get discussed for several hours, and then removed the OP’s thread. It wasn’t ideal. I felt she suffered quite a bit at the hands of the community, and I don’t like all that toxicity.

    Thanks,
    Matt

    • Like 2
    • Thanks 10

  2. Posted

    Hi everyone,

    I'm going to weigh in again here, and then I'm going to lock this thread.

    First, I've read every response so far. Rest assured I am 110% committed to continue trying new ideas on how to interact with our community. That's the only way this game will grow.

    Second, I still believe there were problems in our approach in this case. If we are going to stream, we'll do it on an official channel - as representatives of the company. If we play against players, they need to know and agree to that possibility before they join the match. And we can't use anything we haven't earned as a regular player - unless it is a special event setup that way.

    I don't view our response as letting a vocal minority win. I'm not taking anything away from the community. I view it as a learning opportunity. 
    We're going to try stuff like this again.
    But next time, we'll do it better.

    Lastly, here is my opinion on the subject of Lixil's team members:

    Everyone in the game right now has started with zero strikes against them. I'm not interested in toxicity, finger pointing, or treating any one any differently for past accusations or bans. We only unbanned people where there wasn't any evidence to support the original ban.

    However, that is not the same thing as condoning cheating.

    If we have proof of cheating or breaking our ToS, we will ban you. Period. That's a shame, and every ban feels like a failure on our part to salvage that player. But APB is a challenging game that takes a lot of practice to master. Using cheats to gain an advantage destroys that fun challenge. If we don't get it under control, it will destroy the game. It's our job to make sure that doesn't happen.

    Thanks,
    Matt

    • Like 23
    • Thanks 7

  3. Posted

     

    12 hours ago, professionalgamer said:

    Is LO intending to reban players who were unbanned although they were actually cheating, if evidence is available?

    Of course

    Edit: If a player cheats after they were unbanned, then we will ban them. We are not going to engage in witchinting and reversing unbans.
    • Thanks 8

  5. Posted

    Hi all,

    Lots of unintended drama today, so I’m going to unpack it a little.

    Here is the context:
    My Community Manager came to me with an idea. She is a former streamer, and she asked about playing APB on Twitch. The goal was to show players that we are making an attempt to learn the game and how it works. On the surface it seemed harmless enough, so I approved it.

    I was wrong.

    She did her first stream, and it went terribly bad. 

    First, I wasn’t specific that I needed her to start from scratch with a new character. Clearly having her play a max rank character was not well thought out.

    Second, APB is PvP. That means if her team wins, then another team loses. And that fact alone opens up too many questionable areas. It’s all well and good for me to run around a district and get shot at. Sure, you may not get to be the one that catches me, but I will eventually lose. And a player will always be the one to win.

    Lastly, she got paired with questionable team
    mates. If we lack the history of knowing everyone’s reputation, then we shouldn’t be streaming.

    Lesson learned.

    Our CM works tirelessly to create a fun space. She’s had a rough couple days. Everyone makes mistakes, but her heart was in the right place.

    There will be no more gameplay streaming.

    Going forward none of the LO staff should ever be in competition with our players. It’s impossible to prove they didn’t get extra high end gear that would unbalance the teams.

    Thanks,
    Matt

    Edited for clarity. We still plan to do dev streams and special events.

    • Like 7
    • Thanks 5

  7. Posted

    Hi all,

     

    I can appreciate the OP's frustration. Dethreating and match making in general is a problem in APB. 

    This is not an easy problem to solve. G1 made several attempts that either didn't work or made damaged the game worse.

     

    We will immediately move to fixing this issue as soon as Unreal 3.5 is launched. 
    We need some of the new engine capabilities to implement the solution that I think the game needs.


    I'm going to lock this thread.

    I think we've explored this screenshot and the topic presented by the OP enough.

     

    Thanks,
    Matt

    • Like 15
    • Thanks 2

  11. Posted

    Hi there, 

     

    We had a string of customer support issues with tradable premium / gifting premium.

    Nearly all of them are cases where a buyer pays for the premium and sends it to someone.

    They redeem it, and then the buyer claims credit card fraud.

     

    It creates a really bad support nightmare.

    So until we can sort that issue out, we have turned it off.

     

    Sorry,
    Matt

    • Like 1

  13. Posted

    Hi all,

     

    I was checking through Facebook and came across a story, and then I was catching up on reddit and came across the same story. In both cases the poster related that they had   come back to Fallen Earth after a lengthy absence, and recently they had participated in a role play rescue mission. The group had to rescue a player from a prison, and after they did it, he gave out rewards.

     

    First, I want to thank the poster for sharing their fun experience. 

    And second, I want to personally thank the organizer of the event.

     

    Right now, you guys are making Fallen Earth what it is.

    It's great inspiration for the team.

     

    Thanks,
    Matt

    • Like 7
    • Thanks 2

  15. Posted

    Hi everyone,

     

    Busy holiday week for us. Many of the staff were off on the 4th, and nearly everyone had extra work prepping and running the week long event.
    We've had more support in-game watching server performance, which takes away from our CS time.

     

    However here are the current CS stats this week:

    - 7,088 total tickets have been created for APB since the new portal went up on 5/25
    - 4,233 of them have been closed.
    - 17,886 interactions back and forth on tickets.
    - 1,592 of them are untouched.

     

    Even with the downtime, we still cleared nearly as many tickets as we received. That's a lot more than we cleared last week. 

    I hope everyone is having fun in-game this week.

     

    Thanks,
    Matt

     

    Edited: Bad grammar

    • Like 11
    • Thanks 6

  17. Posted

    Hi all,

     

    2 minutes ago, 悲しい春 said:

    Can you actually let us test these ourselves? Having community feedback on changes is important as well. You could implement Test Districts for general gameplay tests, like in the old days!

    We will be putting these changes on OTW  soon for players to test.

     

    1 minute ago, Keinname said:

    That is a good news but how about Battleye update?

    This system is updated every time you boot APB. We also make small tweaks to our own internal systems every patch.

     

    Thanks,

    Matt

    • Like 1
    • Thanks 3

  18. Posted

    Hi everyone,

     

    In the spirit of transparency, here are the changes we are implementing for weapon balance in the coming couple weeks. The development has all been done, we are just testing internally to make sure things work as intended.


    To start we have two general changes to the Sniper and Shotgun categories:

     

    1) Linking accuracy to damage on the HVR 762

    Reducing the damage of the HVR 762 when it's not perfectly accurate allows us to reduce the ability to fire it at close range / snap shot and still be effective.

     

    Sniper Rifles, particularly the HVRs, are particularly hard to balance because they are currently effective at point blank range and also devastating at a distance. G1 tried a few rough balance measures in the past with initial inaccuracy and movement cooldown, but it’s still quite possible to use the HVR in CQC. We feel this change will preserve the HVR 762's place in our matrix of weapons, but make it less desirable outside of actually sniping.

     

    2) Shotgun Damage Pellet Damage

    We're adjusting how shotguns do damage, to allow for more damage for partial hits (the first pellets to hit a single target do more damage than the last ones). This allows them to be more forgiving without buffing their overall damage.

     

    Again, Shotguns are hard to balance. Currently we feel they are powerful but very inconsistent, and some of this is because how our servers perform at higher latency.

     

    Now for the smaller tweaks to specific weapons:

     

    1) AR-97 'Misery' (Apoc Famine)

    Improve damage to give it some overkill, and improve the tap fire ability.

     

    2) COBR-A

    Remove the accuracy curve and improve accuracy recovery rates.

     

    3) ISSR-a

    Low recovery time for accuracy loss, so you can wait less time after taking a shot to fire again.

     

    4) SWARM

    Reduce horizontal recoil amount. We're also investigating increasing the time it takes to recoil to slightly higher than the recoil time, making the recoil smoother.

     

    5) SBSR (Rifle)

    We want to give this weapon a unique recoil pattern that's significantly less harsh than the sniper variant.

     

    6) H-9 'Curse'

    We want to give this weapon a new recoil pattern that has heavily reduced horizontal recoil.

     

    7) S-247 'Oblivion'

    Attempt to make the weapon a lot snappier when using it as a fire and reposition weapon. This would heavily improve snap fire by reducing the time it takes to gain accuracy after moving, and allowing you to switch during re-fire timer.

     

    8) NCR

    New crosshair (from existing asset). Removing the accuracy recovery curve that the HVR has.

     

    Thanks,

    Matt


    Edited: added clarity on weapon names mentioned in comments.

    • Like 34
    • Thanks 18

  21. Posted

    Hi there,

     

    We did get a couple support tickets from players who said that as of our Tuesday patch they were seeing degraded performance (worst frame rates than before).

    Would you mind running /latencytest in the game and then emailing that to support@gamersfirst.com along with the server and region you were playing in?

    That can help us diagnose the issue.

     

    Thanks,
    Matt

  25. Posted

    Hi all,


    We analyzed the logs and found a fairly significant source of latency, and we put a fix into the last patch.

    I don't think there is any one silver bullet that will fix the lag, but I'm curious how everyone's experience has been so far during the Holiday Event.

     

    Thanks,
    Matt

    • Thanks 4
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