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MattScott

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Posts posted by MattScott

  2. Posted

    Hi all,

     

    This week was E3, so I didn't get a lot of time on Fallen Earth.

     

    We have been able to extract the compiled game issues from the main data file.

     

    We have been able to get about 40% through re-organizing all the C++ code. The main problem was that several core libraries were copied and included several times. It's impossible to know which version is the most up-to-date, but it's clear they aren't all the same. So we've started moving everything into a new repository with each library referenced and only included once. We still have to do this for all the server code and some of the front end code, but we were able to get some of the tools recompiling this way.

     

    (This has been added to the original post for easy tracking)

     

    Thanks,
    Matt

    • Like 1
    • Thanks 1

  3. Posted

    Hi everyone,

     

    Lixil and several other team members were out all week with me at E3, so we have had limited ability to get on the forums. I'm sure you've noticed her responding at night mostly for the past couple of days.

     

    The DDOS attacks seem to be ping ponging between Jericho and Citadel right now, which is irritating because we are forced to leave up mitigation nearly all the time. My original post was two weeks ago, and we're getting close to a solution now. I should be able to give an update soon.

     

    Thanks,
    Matt

    • Like 14
    • Thanks 12

  5. Posted

    Hi all,

     

    Here is a quick update of where we are with the last update released on Friday:

     

    1) Installation issues

    There are some ongoing installation issues with the latest patch. These issues seem to be centered around the following three scenarios:

    (a) Steam installer not correctly writing registry entries. We are working with Valve on this. It was a problem a long time ago. Hopefully we can get a fix from them soon. We are also starting a work around just in case that doesn't happen quickly.

    (b) Players who copied files or didn't use an installer to add the game to their system. This can sometimes happen when players back up one system to another. Again, it appears certain registry entries aren't getting made (despite installing BE over and over). The fix for this is to delete your APB install, and install it from scratch off the download link on our website.

     

    2) Lag / freezing issues

    There have been some players reporting an increase in lag after the patch. We are looking into possible negative performance impacts related to the BattlEye implementation.

     

    3) Bans and detection

    We are not broadcasting bans, and to be crystal clear - no bans have been implemented.

     

    We took a very conservative approach this weekend. We didn't want a scenario where BE started mass autobanning players for incorrect reasons. We never want to have to mass unban again for some anti-cheat problem. Instead we chose to record and analyze the data, and then we will be processing players accordingly. Moving forward we are also adding extra detections one at a time till we feel the system is running smoothly. 


    Anti-cheat will never be perfect. It takes iteration and constant tuning. Little Orbit is firm in our commitment to leverage solid client-side and server-side systems to help us identify and eliminate as many players using unfair advantages as possible, so the rest of us can enjoy the game. We have put our money where our mouth is, and this process will be ongoing.

     

    Having said that, there are some amazing players in the game who have spent years to master very difficult skills. They know the guns and their various parameters. They know the maps and where people tend to go. They know how to use APB's 3rd person camera to attack behind them which can look like a snap. My point is that to the average FPS player, these players can look like cheating. But APB is not an FPS. We need to make sure we don't punish good players.

     

    We appreciate your support.


    Thanks,
    Matt

    • Like 67
    • Thanks 38

  10. Posted

    Hi guys,

     

    I'm going to lock this thread for toxicity.

     

    For the record:

    1) Jericho is the only server available to many players outside the US, so it is not an "English only" server.

    2) Let's not post comments on the forums that generalize players by nationality.

    3) Brazilian players have invested in the game under the former publisher Hoplon, and when they shut the game down, it was only fair to make sure those players had the opportunity to continue playing on the closest server available to them.

     

    For all regions, we will continue to looking into options that provide the best experience for everyone.

     

    Thanks,
    Matt

    • Like 3
    • Thanks 5

  11. Posted

    Hi guys,

     

    I respect the OP for their effort in taking video, and I think there was some good discussion here. 

    Unfortunately I have to agree that there isn't a lot of conclusive evidence here.

     

    I'm going to lock this thread and leave it up, but in the future please submit these videos to a GM or someone at LO.

    Our policy is to typically remove these videos, so let's not post them to the forums in the future.

     

    Thanks,
    Matt

    • Like 3
    • Thanks 2

  12. Posted

    Hi all,

     

    We had a bad spike of DDOS attacks today. At one point, we had two different attacks from different sources at the same time.

     

    We don't leave mitigation on any longer than necessary for many reasons:

    1) It negatively affects performance of the servers

    2) We are charged for every minute it is used

    3) Our network team works the weekends, so they can respond 

     

    Unfortunately, we've needed it a lot lately.

     

    Having said all that, I will have the devs look at the hitsponge issue.

    We did release new code today, so I'm not ruling out any issues there.

     

    Thanks,
    Matt

    • Like 3

  13. Posted

    Hi there,

     

    Our developers are looking into the issue with the Anti-cheat. It is usually caused by missing registry entries for the game, e.g. if you run it from a previous Windows installation. Try running the APB installer again and install it to the same location.

     

    We are looking into Spanish and other languages. Unfortunately there are over 660K words in the game. Translations typically run $0.10 a word or more, so this is something we will need to approach very carefully.

     

    Thanks,

    Matt

     

     

    • Like 1

  15. Posted

    Hi guys,


    I have already posted the official policy for nudity. APB is 18+, so our rule is no genitalia.

    But I can see the value of what the OP was asking. Unfortunately showing/hiding nudity would rely on accurate flagging.

     

    I appreciate the discussion. Going to lock this thread.


    Thanks,
    Matt

    • Like 1

  16. Posted

    Hi there,

     

    Fixing threat is in our roadmap, and it’s one of the highest priorities.

     

    However it’s a bit more complex than Anti-cheat, so we took care of BattlEye first. The last time G1 tried to fix threat, a significant portion of the population left, so we want to come up with the right solution that actually fixes the problem without alienating everyone.

     

    Thanks,

    Matt

    • Like 5
    • Thanks 5

  17. Posted

    Hey everyone,

     

    It’s Friday night, so I’m going to post the current status of Customer Support. Hopefully many of you are seeing your tickets move along.

     

    Here are the current CS stats right now:

    - 3,159 total tickets have been created for APB since the new portal went up on 5/25.

    - 626 of them were players requesting unbans. We cleared all of these today - however if your account did not get unbanned, please respond to the first ticket you submitted.

    - 5,375 interactions back and forth on tickets.

    - 1,346 of them have been closed (this includes the 626 we closed for unban requests)

    - 1,087 are untouched.

     

    We continue to add staff to this department, and we have more new CS folks starting next week.

     

    Thanks,

    Matt

    • Like 4
    • Thanks 16

  18. Posted

    Hi Zeker,

     

    We have removed bans on thousands of players who were flagged by FairFight and a couple other select reasons.

    However we are still evaluating many thousands more that were not categorized properly, so there will likely be a second wave.

    We appreciate your patience.

     

    Thanks,
    Matt

    • Like 1
    • Thanks 2

  19. Posted

    Hi all,

     

    I missed this thread, but we have approved the use of the Advanced Launcher. The developer was kind enough to share the code so we could make sure it was okay ahead of the patch.

     

    Thanks,
    Matt

    • Like 3
    • Thanks 1

  21. Posted

    1 minute ago, Lign said:

    Exciting news, Matt, but I have a question. You said that you had false positives while testing BattlEye. It seems it's fixed if you announced release date, but what if there're still bugs and someone will be unfairly banned.

    I'm not going to go into specifics, but we have considered this case and implemented safety mechanisms until I feel BattlEye is working at 100%.

    • Like 3

  22. Posted

    1 minute ago, Instrill said:

    wait are you serious about the joker tickets and the ingame money? did the babies on the forums really cry hard enough for you guys to wipe all that stuff? I understand that cheaters should be penalized but there is a lot of other bans that do not deserve that... that's messed up

    I understand your frustration. Please know that we did a lot of analytics against the banned accounts to try and figure out a better way, but in the end it was impossible to make any 100% determination on whether someone actually cheated or not. We are not wiping progress, lowering rank, or taking away G1C / purchased items. This was the best I could do to equalize the economy and create a level playing field for returning players who may have abused the game.

    • Like 20
    • Thanks 3

  23. Posted

    1 minute ago, IIbigskinzII said:

    Hey Matt on the stream you was talking about the people that was banned by the charge back's from Key to the City i would like to know do the people that payed to get there account back will get a refund of any kind ? (Getting there $40 worth of G1C back) i know you cant give people there money but am sure you can give it back in G1C ?

     

    thanks for the new update hope it works out 😄

    We are unbanning players caught up in the KTTC and FFA issues. We aren't in a position to do refund anyone prior to Little Orbit taking over. But I will grant G1C to players who paid on or after May 10th to unlock their accounts.

     

    PLEASE be patient with Customer Support. We have just unbanned thousands of players, and they will be swamped even more than they are now. If you paid for an unban, please open a ticket and we will get you sorted out.

    • Like 3
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  24. Posted

    5 minutes ago, BuckyTheBronco said:

    Is the patch strictly the implementing of BattlEye, or are there going to be minor fixes as well? Specifically the splash browser screen when you launch. I absolutely hate seeing that pop-up and I feel like it puts a trashy image on the game even before launch. Being prompted to "like us on Facebook!" is not an ideal welcome in my opinion. 

    This has been removed in this patch as well.

    • Like 5
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  25. Posted

    3 minutes ago, PancakePower said:

    Will bans still be shown for all to see? Or is that no longer going to be a thing? Also thank you for the updates, been doing good so far and can't wait to see what else is coming for us.

    We are no longer advertising bans.

     

    3 minutes ago, Swibby said:

    Will configs still be allowed?

    I'm going to ask for patience on this, because we haven't had a chance to really test this.

    However we have opened the Open Test World (OTW) to all players for resting. We are fine with players getting on and running configurations they want to test. We believe editing config files should be fine, but we're not 100%.

    • Like 3
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