aligandalf Posted April 4, 2019 Posted April 4, 2019 i have authentication problem while i want to logging. this is my error: retrieving characters is taking longer than normal. if this is your first time logging in after a server merge it can take a few minutes to process. please help for fix this problem thx.
Kevkof Posted April 5, 2019 Posted April 5, 2019 This usually clears itself up after a few minutes, it could be that the server wasn't able to properly load the required data in time
Ketog Posted April 5, 2019 Posted April 5, 2019 (edited) where are you from ? , i got a friend that has the same problem and im starting to think it's a problem specific to that country... Edited April 5, 2019 by Ketog
Lixil Posted April 5, 2019 Posted April 5, 2019 Are you still having this issue? If yes can you please send me more details in private message?
GumGamBall Posted April 5, 2019 Posted April 5, 2019 yeah recently i cant login to my account with the same issue. idk why...
aligandalf Posted April 5, 2019 Author Posted April 5, 2019 9 hours ago, Lixil said: Are you still having this issue? If yes can you please send me more details in private message? yes I have problem . and this is very bad for me . if you can please help me . Merged. 19 hours ago, Kevkof said: This usually clears itself up after a few minutes, it could be that the server wasn't able to properly load the required data in time always I want more time 7 min or 8 min and last I get disconnect . 9 hours ago, Ketog said: where are you from ? , i got a friend that has the same problem and im starting to think it's a problem specific to that country... I'm from iran . but some people in my country can play game easy. but I cant play I don't know why. 8 hours ago, GumGamBall said: yeah recently i cant login to my account with the same issue. idk why... now you are fix or still have problem? ?????? if you now fix pease tell me how I can fix this problem.. thx
MattScott Posted April 7, 2019 Posted April 7, 2019 Hi there, Are you having the issue connecting to Jericho or Citadel? We have been getting some reports of people in the EU having trouble connecting and staying connected to Jericho. Thanks, Matt
aligandalf Posted April 7, 2019 Author Posted April 7, 2019 (edited) 8 hours ago, MattScott said: Hi there, Are you having the issue connecting to Jericho or Citadel? We have been getting some reports of people in the EU having trouble connecting and staying connected to Jericho. Thanks, Matt hello and regards I have problem with login . i most say, we have bcs we have 15 people . we play in eu , citadel. but don't know why we cant login . I can get ping good from all server citadel . but I think ip login have problem for me . Edited April 7, 2019 by aligandalf
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