support is too slow....

[blushface2 6]

u guys need a bigger support team or something... ive had a ticket open since the 6th of august that hasnt even been looked at. seriously what is happening

[Fortune Runner 796]

support thread updated weekly
 

[vsb 6174]

i’ve only put in 2 tickets and they both took around 2-3 weeks

while i had no problem waiting neither issue prevented me from playing, which would def make me a lot saltier  

[Too_many_snowflakes 80]

Complaining on the forums won't make it move any faster.
There have been multiple post about this, and it all really boils down to LO's workload.
From what it sounds like, they're getting better at it. 
Patience. 

[Randodom 9]

3 hours ago, BXNNXD said:

i’ve only put in 2 tickets and they both took around 2-3 weeks

while i had no problem waiting neither issue prevented me from playing, which would def make me a lot saltier  

I'd like to have so fast replies too 

[NotZombieBiscuit 3146]

Reset his ticket.

[Deadliest 386]

what u need help with..

[CookiePuss 5382]

My important tickets (account / weapon related stuff), were handled quickly. 
My less important tickets (mostly reporting ToS violations) have been sitting untouched for months. 

From this limited information, I would guess that ticket category matters. 

[Kevkof 806]

59 minutes ago, CookiePuss said:

(mostly reporting ToS violations)

Not sure if you'd even get an answer for those though. Maybe a 'Thx for reporting"

[CookiePuss 5382]

3 minutes ago, Kevkof said:

1 hour ago, CookiePuss said:

(mostly reporting ToS violations)

Not sure if you'd even get an answer for those though. Maybe a 'Thx for reporting"

Thats actually a good point.